Mcccd_pipelineaz_com

Computer and Information Technology

Computer User Support Specialists

Provide technical assistance to computer users.

A Day In The Life

Computer and Information Technology Field of Interest

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Salary Breakdown

Computer User Support Specialists

Average

$49,670

ANNUAL

$23.88

HOURLY

Entry Level

$35,960

ANNUAL

$17.29

HOURLY

Mid Level

$47,660

ANNUAL

$22.92

HOURLY

Expert Level

$59,360

ANNUAL

$28.54

HOURLY


Program Recommendations

Computer User Support Specialists

Chandler-Gilbert (MCCCD)

Computer Hardware and Desktop Support

Education

Associate's Degree

Estrella Mountain (MCCCD)

Computer Hardware and Desktop Support

Education

Associate's Degree

Glendale (MCCCD)

Microsoft Desktop Support Technology

Education

Associate's Degree

Paradise Valley (MCCCD)

Microsoft Desktop Support Technology

Education

Associate's Degree

South Mountain (MCCCD)

Information Technology Support

Education

Associate's Degree


Current Available & Projected Jobs

Computer User Support Specialists

140

Current Available Jobs

18,560

Projected job openings through 2024


Top Expected Tasks

Computer User Support Specialists


Knowledge, Skills & Abilities

Computer User Support Specialists

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Telecommunications

KNOWLEDGE

Engineering and Technology

SKILL

Reading Comprehension

SKILL

Active Listening

SKILL

Speaking

SKILL

Critical Thinking

SKILL

Complex Problem Solving

ABILITY

Oral Comprehension

ABILITY

Written Comprehension

ABILITY

Oral Expression

ABILITY

Near Vision

ABILITY

Information Ordering


Job Opportunities

Computer User Support Specialists

  • Software Developer Intern
    Rockford Corp    Tempe, AZ 85281
     Posted 4 days    

    Rockford Fosgate is a leading automotive audio company which develops and manufactures connected audio and infotainment products for mobile, motorsports, motorcycle and marine applications. We are looking for enthusiasts who are passionate about developing elegant audio solutions and engaging user experiences that they would use in their own vehicles.
    We are looking for a highly motivated individual to fill the position of Software Developer Intern. This individual will be an integral part of the advanced engineering team and will work closely with developers to create, test, and deploy web and mobile applications. This role will have a high sense of ownership in the product since it will involve many aspects of design and validation from inception through launch.

    JOB TITLE: Software Developer Intern (Part-time)


    KEY RESPONSIBILITIES:
    • Develop software modules and components for mobile and web applications using Java Script
    • Automate build and test processes using Python or other scripting languages
    • Collaborate with developers, testers and embedded engineers on audio-based projects and apps
    • Create and execute unit, functional, and regression tests
    • Aid developer in isolating and resolving software defects
    • Receive guidance and mentorship from lead engineers

    REQUIRED SKILLS/QUALIFICATIONS:
    • Enrolled as junior or higher in software, computer or electrical engineering field of study
    • Experience developing and testing mobile and/or web applications
    • Strong understanding for HTML, CSS and JavaScript
    • Basic knowledge of source control and bug tracking
    • Must be able to effectively communicate and collaborate with members inside and outside the team
    • Ability to work independently and as part of small team
    • Self-motivated, self-organizing and self-sufficient
    • Passion for software development and continuous desire to learn

    DESIRED SKILLS (OPTIONAL):
    • Experience developing mobile apps using React Native or equivalent
    • Experience developing web apps using React or equivalent
    • Native iOS/Android development
    • Backend development using databases
    • Experience with unit and UI test frameworks
    • Prior experience working in Agile development team
    • Knowledge of Bluetooth Low Energy

    Interested applicants, send resume and cover letter to jobs@rockfordcorp.com.
    This position is based in Tempe, Arizona. No relocation assistance provided.

    To learn about Rockford, please visit us at www.rockfordcorp.com. We are an equal opportunity employer and value diversity in the workplace.


    Seniority Level

    Entry (student)

    Field of Interest

    (STEM) Science, Technology, Engineering & Mathematics

    Employment Type

    Part Time

  • Software Sr Engineer - Front End JAVA Developer
    Wells Fargo    Phoenix, AZ 85067
     Posted 4 days    

    **Job Description**

    Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

    At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

    Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

    Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

    Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

    The Software SR Engineer is regarded across the enterprise as an expert in multiple identified areas of expertise with responsibility for developing standards and enterprise-wide best practices and for engineering complex, largescale technology solutions to address highly complex and cross-organizational issues. Design, code, test, debug and document programs using Agile development practices. Maintains broad knowledge of other technology engineering disciplines and collaborating with other key experts to ensure we are making the right technology choices for Wells Fargo. Translates advanced technology experience, an in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions. Expert resource for architects in the development of target architectures to ensure that they can be properly designed and implemented through sound engineering practices. Maintains knowledge of industry best practices and new technologies and recommends innovations that enhance operations and/or provide a competitive advantage to the organization. Provides expert counsel to senior technology leadership and advises and mentors others with the goal of knowledge transfer. Will represent Wells Fargo to external industry groups, influencing industry standards. Expert resource for architects in the development of target architectures to ensure that they can be properly designed and implemented through sound engineering practices. Provides expert counsel to senior technology leadership and advises and mentors others with the goal of knowledge transfer. Represents Wells Fargo to external industry groups, influencing industry standards.

    Wells Fargo Wealth Investment Management Technology (WIMT’s) mission is to deliver secure, reliable, and scalable technology solutions to our Wealth & Investment Management partners and clients through innovative designs, anchored to enterprise shared services and standards. WIM is one of the nation's leading provider of investment services, administering client assets, including deposits and loans. To support this business line, WIMT manages more than several hundred applications across team members based in the U.S and India.

    Being a WIMT team member means growth and opportunity. Team members are challenged to implement IT strategy; enhance the design, development, and operations of our systems; drive and leverage an optimized Wells Fargo infrastructure footprint; prioritize risk and regulatory compliance, provide information security; to enable the smooth servicing of Wells Fargo Wealth Investment Management customers.

    The position is for a Sr. Java Developer - Software Engineer to provide application leadership and support to internal applications and integration support to vendor-built applications.

    Responsibilities include:

    + Secure Application Development using JAVA, Angular, JSON

    + Design, develop and maintain solutions to support key business needs

    + Build and maintain high-quality, high-performance, scalable software

    + Experience with version controls tools such as Git Hub

    + Mentor and provide technical leadership to teammates

    + Engineer Web Pages, Core Components and Common Services in alignment with development models, languages, and standards

    + Produce Design Documents

    + Collaborate effectively with both technical and non-technical stakeholders

    + Document and demonstrate solutions by writing documentation, diagrams, and code comments

    + Debug and document existing systems through code analysis

    + Contribute to Application management activities such as Business continuity, SDLC activities, technical refresh support, critical surveys, analysis, platform releases, patching, vulnerabilities, and system management support for Technology mandates

    + Ability to work effectively in an Agile Scrum or Kanban environment

    **Required Qualifications**

    + 7+ years of software engineering experience

    + 2+ years of JavaScript framework experience (YUI, Angular, Node)

    + 3+ years of GitHub experience

    + 2+ years of JSON (JavaScript Object Notation) development experience

    + 3+ years of Java experience

    **Desired Qualifications**

    + An industry-standard technology certification

    + Strong verbal, written, and interpersonal communication skills

    + Strong organizational, multi-tasking, and prioritizing skills

    + Strong analytical skills with high attention to detail and accuracy

    + Agile experience

    **Other Desired Qualifications**

    + 7+ years of Object-Oriented experience

    + 7+ years of Web Services experience

    + Experience with Electron, OpenFin, Glue42, Finsemble

    + Experience with OAuth, OIDC, JWTs

    + 3+ years of experience working with multiple LOB and software development teams

    + Experience with Test Driven Development (TDD)

    + Experience with Automations and Unit Testing (Jasmine/Karma, Selenium, JUNIT)

    + Experience with Front end languages (HTML, SASS/LESS/CSS, JavaScript/TypeScript, Spring, SpringBoot, BootStrap, Hibernate, Polymer)

    + Experience with IDE tools (VS Code, Eclipse)

    + Experience with Cloud technologies

    + Experience with User Interface functional design (ADA principles)

    + Experience working in a large enterprise environment

    + Operational knowledge and understanding of financial services product terminology

    + Knowledge and understanding of application or software security such as: web application penetration testing, secure code review, secure static code analysis

    + Experience working with offshore team members

    + Strong presentation skills and experience in presenting to senior management

    + 7+ years of SDLC (System Development Life Cycle) experience

    **Job Expectations**

    + Flexibility to address incidents as needed 24 hours a day

    + Ability to travel up to 5% of the time

    **Street Address**

    **MN-Minneapolis:** 550 South 4th St - Minneapolis, MN

    **NC-Charlotte:** 1525 W Wt Harris Blvd - Charlotte, NC

    **MO-Saint Louis:** 1 N Jefferson Ave - Saint Louis, MO

    **TX-Irving:** 2975 Regent Blvd - Irving, TX

    **NC-Charlotte:** 300 S Brevard St - Charlotte, NC

    **AZ-PHX-Northwest Phoenix:** 2222 W Rose Garden Ln - Phoenix, AZ

    **TX-DAL-Downtown Dallas:** 1445 Ross Ave - Dallas, TX

    **Disclaimer**

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

    **Benefits Summary**

    **Benefits**

    Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

    **Company:** Wells Fargo

    **Req Number:** 5595216-3

    **Updated:** 2021-09-17 02:00:05.359 UTC

    **Location:** Phoenix,AZ


    Employment Type

    Full Time

  • Director, Information Technology
    USAA    Phoenix, AZ 85067
     Posted 4 days    

    **Purpose of Job**

    We are seeking a talented Director, Information Technology for either our San Antonio, TX, Plano, TX or Phoenix, AZ facility. This person may also work remotely in a 100% Remote Work Environment.

    Directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Provides high level consultation and influence on technical solutions. Leads and directs change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Contributes to and executes long- and short-term strategic direction. Advises senior management and provides input to aide in decision making.

    **Job Requirements**

    **About USAA**

    USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

    USAA Careers – World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

    **Primary Responsibilities:**

    + Identify and manage existing and emerging risks that stem from business activities and the job role.

    + Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

    + Follow written risk and compliance policies and procedures for business activities.

    + Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.

    + Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

    + Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams.

    + Accountable for the identification, research, and analysis of end-to-end business, processes, and technology support opportunities.

    + Develops and oversees metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).

    + Creates a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets.

    + Oversees the creation and execution of departmental budgets and forecasts for applicable technology support function.

    + Oversees the availability management of technology solutions / domains by applying strong change and incident management practices.

    + Works across multiple functional areas and influences future business strategy to be able to best utilize available technology support functions as well as future ones.

    + Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support.

    + Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs.

    + Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives

    + May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts.

    **Minimum Requirements:**

    + Bachelor's degree required, or 4 additional years of related experience beyond the minimum required in lieu of a degree.

    + 8 years of experience in a technology function to include 3 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment.

    + Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.

    + Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development.

    + Experience conducting cost benefit analyses and leveraging results to drive technology support solutions.

    + Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details.

    + Previous experience managing multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses.

    + Experience and ability to drive a culture of quality and personal accountability through technology support teams.

    + Demonstrated experience in vendor contract management and management of distributed development teams and resources.

    + Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function.

    + Advanced facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams and Senior/Executive leaders.

    + Experience in inspiring, leading, and defining vision, strategy and organizational change.

    + Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization.

    + Demonstrated ability to influence change at the executive level and team level.

    + Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.

    + Understanding of Legislative and Regulatory Compliance Requirements.

    When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

    **Preferred Experience:**

    + Experience driving large scale technology transformation and adoption.

    + Experience hiring and building high performing infrastructure engineering teams.

    + Hands on delivery experience in advanced log aggregation technologies, such as the ELK Stack (Elasticsearch Logstash Kibana) or Splunk.

    + Experience in cloud technologies and cloud migration.

    + 4+ years of hands-on experience administering and supporting infrastructure systems.

    + 5+ years of formal leadership experience.

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700* (this does not include geographic differential it may be applied based on your work location)

    Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

    ***Geographical Differential:** Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

    **Shift premium:** will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

    **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    Please click on the link below for more details.

    USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

    **Relocation** assistance is **not** **available** for this position.

    **If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

    **Please do not type your first and last name in all caps.**

    **_Find your purpose. Join our mission._**

    USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

    USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.


    Employment Type

    Full Time

  • Manager Senior, Information Technology (Data/Analytics) (remote optional)
    USAA    Phoenix, AZ 85067
     Posted 4 days    

    **Purpose of Job**

    We are seeking a hardworking Manager Senior, IT for either our San Antonio, TX, Plano, TX or Phoenix, AZ facilities. This person may also work remotely in a 100% Remote Work Environment.

    USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are resolved between each employee and the employee’s manager.

    Manages teams that are responsible for delivering and/or managing one or more technical support activities. Authorizes and influences the development and delivery of technical solutions that enable efficient business performance. Accountable for technical leadership in the plan, design, development, testing, implementation, or maintenance of technical solutions. Leads and advises change management, process improvement, and technical support initiatives. Provides direction and analytical support and advises business plan development to execute initiatives.

    **Job Requirements**

    **About USAA**

    USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This unusual mission requires a dedication to innovative thinking at every level.

    USAA Careers – World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

    **Primary Responsibilities:**

    + Identify and handle existing and emerging risks that stem from business activities and the job role.

    + Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

    + Follow written risk and compliance policies and procedures for business activities.

    + Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.

    + Builds and leads all aspects of a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities

    + Provides leadership for those involved in the development, design and optimization of technology support functions supporting business and/or technical processes.

    + Manages the identification, research, and analysis of business, process, and technology opportunities.

    + Informs and supervises metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).

    + Conducts or leads all aspects of technology efforts by applying technical expertise; promoting alignment to all procedures and policies.

    + Partner with key functions to align IT strategy and initiatives in support of business strategy and goals.

    + Operationalizes documentation standards and quality assurance methodologies for technology support functions and ensure alignment to standards by respective team.

    + Manages and forecasts unit level expenses which may include department allocations, Product/Component, 3rd Party, project/program, software and vendor expenses.

    + Manages and uses the relationship with 3rd Party vendors to ensure achievement of technology support objectives.

    + May be responsible for vendor management activities including service agreements, staff augmentation and technology contracts.

    + Role models USAA’s mission, core values, culture and desired behaviors – including a sound risk culture.

    **Minimum Requirements:**

    + Bachelor's degree required, or 4 additional years of related experience beyond the minimum required in lieu of a degree.

    + 6 years of experience in a technology function to include 2 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment.

    + Hands on experience actively driving the technology life cycle from requirements analysis, feasibility estimates, design, code, configure, documentation, testing, implementation, and support.

    + Experience building or leading multi-disciplined technology teams using industry best practices

    + Experience coaching and advising team members to help them accomplish project goals, meet established schedules, and resolve technical and operational issues.

    + Ability to drive a culture of quality and personal accountability through technology support teams.

    + Relevant knowledge in technical domains that reside within Infrastructure Services, Data or Application Development.

    + Demonstrated critical thinking and problem-solving skills.

    + Demonstrated experience in translating needs into requirements.

    + Demonstrated experience explaining complex technology decisions to both technical and nontechnical audiences.

    + Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SaFE, etc.

    + Understanding of Legislative and Regulatory Compliance Requirements.

    When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

    **Preferred Experience:**

    + Data and analytics experience.

    + Experience working for a large Financial Services company.

    + 2 years of formal people management experience.

    + Experience leading teams in application development environments.

    + Experience working with Agile development methodologies.

    + Experience leveraging the Cloud for data solution enablement.

    + Experience leveraging Snowflake as a data platform.

    + Experience in providing thought leadership and strategy definition.

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    **Compensation:**

    USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000 *(this does not include geographic differential it may be applied based on your work location)

    Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

    **Geographical Differential:** Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

    **Shift premium:** will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

    **Benefits:**

    At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    Please click on the link below for more details.

    **USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)**

    **Relocation** assistance is **not available** for this position.

    **If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

    **Please do not type your first and last name in all caps.**

    **_Find your purpose. Join our mission._**

    USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

    USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.


    Employment Type

    Full Time

  • Business Analyst Insights & Analytics - Supply Chain (Virtual)
    US Foods    Phoenix, AZ 85067
     Posted 4 days    

    Join Our Community of Food People!

    Business Analyst I&A- Supply Chain Ops

    The Business Analyst, Insights and Analytics- Supply Chain Operations, is responsible for providing analytical support to relevant business partners. Analytical support includes conducting and delivering analyses, development and delivery of ad hoc and regular reports, and developing analytics and processes to support business partners’ supply chain strategies.

    This position is virtual which means the work can be completed anywhere in the United States except Hawaii or the United States Territories.

    **Essential Responsibilities**

    Analytics and Solution Development

    + Lead analyses for business partners to enhance goals of their program(s). Analyses includes working with Data Scientists to gather and cleanse data; incorporating and interpreting mathematical analyses with Decision Sciences team; and developing insights from analyses.

    + Partners with Data Scientists and Decision Scientists on the types of business problems that can be solved; on how to problem solve for an approach on the data sets required; and on the methodology required

    + Synthesize analyses and develop clear and concise communications and presentations to business partners. Present analyses to business partners with extremely limited oversight and supervision.

    + Own relationships with all business partners including Directors, Managers, and Leads of assigned business function and other business partners

    + Serve as Subject Matter Expert (SME) and thought leader of applicable analytics for supply chain, including applicable analytics, appropriate applications today and in the future

    + Establish in-depth subject matter expertise regarding process and procedures on supply chain opportunities and work flow as it relates to improving warehouse & delivery productivity, slot utilization /optimization, warehouse through-put, driver routing optimization, on-time delivery, and continuous improvement.

    + Conducts complex root cause analysis on business problems for business partners, in partnership with Data Scientists, to identify insights that inform and drive key business decisions

    Tools and Reports Development

    + Provide thought leadership in areas of tools and reports development. Create ad hoc and regular reports to meet business needs.

    + Development of tools and reports for end users, including developing requirements, reviewing user stories, evaluating IT development progress, managing User Acceptance Testing, and training end users

    + Trains teammates on 1:1 or group basis on use of key tools and reports

    + Serve as a ‘Power User’ of custom and 3rd party applications, advanced querying and complex data aggregations and analyses not supported by a single application

    + Collaborates with IT, consultants, and end users

    + Developing as Subject Matter Expert (SME) of applicable tools, databases, and systems

    + Engages with and contributes to Business Intelligence Center of Excellence (BI CoE) on best practices, lessons learned, and knowledge sharing on analytics and tools across the enterprise

    Strategy, Process and Tools

    + Identify and develop analytics to support and measure strategies for business partners

    + Influence and evangelize analytical methodologies to support business partners’ needs

    + Identify and implement opportunities to standardize processes through analytics and tools

    + Support integration of strategies, analytics, processes, and tools

    + Develop and refine core best practices to enhance the influence of Insights & Analytics across the organization

    + Developing as SME on processes and tools

    + Collaborate with business function(s) on analytical needs for project needs (e.g., actively participate in functional meetings and cross-functional project planning meetings)

    **Travel**

    Available for occasional travel as business requires (less than 5% of time)

    **Supervision**

    None.

    **Relationships**

    + Reports directly to Manager/Sr. Manager – Business Analytics; Manager/Sr. Manager – Advanced Analytics Programs

    + Embedded with business function

    + Works closely with:

    + Quantitative Methods Team

    + Insights and Analytics Team

    + Mentors Analysts at the direction of Direct Supervisor

    + Interacts with:

    + Senior management (VPs, Directors)

    + IT (Business Analysts)

    **Qualifications**

    Education / Training

    + Bachelor’s degree in Business / Marketing / Finance / Operations/ Supply Chain Management/ Engineering or related quantitative field required

    Related Experience

    + 3+ years demonstrated successful experience in analytical roles in statistical analysis, business analysis, data analysis, data reporting

    + 3+ years demonstrated successful experience in food distribution, retail, CPG, or related industries with large datasets and transactional data

    Knowledge / Skills / Abilities

    + Business Strategy and Analytics

    + Strong cross-functional business acumen

    + Developing cross-functional expertise across multiple business functions

    + Excellent data manipulation and analysis skills

    + Ability to think logically and analytically

    + Detail oriented

    + Able to take complex, ambiguous problems, break them down into smaller parts, and problem solve to come up with a whole, integrated, and strategic solution

    + Creative problem solver

    + Self-direction and Team Work

    + Strong degree of motivation

    + Ability to work independently and within a team

    + Very consistent ability to build consensus and lead work streams

    + Highly organized with the ability to multitask and prioritize workloads

    + Provide direction and oversight of project completion

    + Communication

    + Strong verbal and written communication skills

    + Strong presentation skills

    + Able to communicate complex concepts clearly

    + Ability to influence change within complex organizations

    + Ability to relate to others

    + Strong knowledge of information visualization best practices and strategies

    + Has taken (or is enrolled in) and applying Insights and Analytics learning curriculum for Change Management, Project Management, and Presentations that Rock/Presentations that Deliver; or has attended similar related training initiatives

    + Developing ability to train varied audiences on analytics principles, tools, and leading analytics practices

    + Proficiency in the following required:

    + MS Office Suite, including:

    + Microsoft Outlook

    + Microsoft Excel (e.g., pivot tables; slicer; vlookup, hlookup; formulas; if then statements)

    + Microsoft PowerPoint (e.g., update presentations; create graphs, tables and other data visualization techniques)

    + Microsoft Word

    + Data querying methodologies and languages (e.g., SQL)

    + Tableau or related visual presentation/reporting tool

    + Cloud-based data warehouse environments (e.g., Snowflake/Redshift)

    + Proficiency, active development, knowledge of, or application within at least two of the following a plus:

    + Open Source Technology (e.g., Python, R)

    + MS Access

    + 3rd party tools with embedded querying, reporting, and analytical applications (e.g., functional tools used in marketing, sales, or supply chain)

    The following information is provided in accordance with the Colorado Pay Equity Act. Compensation depends on experience, geographic locations, and other factors permitted by law. In Colorado, the expected compensation for this role is between $70,000.00and $93,400.00. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html. NOTE FROM USF LEGAL: Please note that the highlighted language is a list o

    \#LI-DH1

    \#ZR

    \#AC

    \#REMOTE

    *****EOE** **Race/Color/Religion/Sex/Sexual** **Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*****

    COMMITTED TO PROTECTING OUR CANDIDATES, ASSOCIATES AND CUSTOMERS

    We're continually updating our safety procedures and taking every measure to ensure the protection of our candidates, associates and customers. Our workplace safety efforts include using sanitized interview rooms, social distancing, providing masks and gloves and sanitizing truck cab interiors. We also have COVID-19 Wellness Checks for anyone entering our facilities and safety barriers in select locations in our production facilities. To help our customers make it in this challenging time, we’re providing robust support including webinars, one-on-one consults with our experts and detailed reopening materials.

    US Foods is proud to have donated $10 million in food to help with COVID-19 relief efforts to help our local communities make it. Learn more here .

    US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.

    US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Consumer Privacy Act of 2018, and its policy may be found **here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF\_CCPA\_policy.pdf) .**

    US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

    EEO is the Law poster is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

    EEO is the Law poster supplement is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

    Pay Transparency policy statement is available here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) .

    US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 866-960-5886. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.


    Employment Type

    Full Time

  • Sr Business Analyst, Insights & Analytics- Sales (Virtual)
    US Foods    Phoenix, AZ 85067
     Posted 4 days    

    Join Our Community of Food People!

    The Senior Business Analyst, Insights and Analytics, is responsible for leading analytical support to relevant business partners. Analytical support includes conducting and delivering analyses, development and delivery of ad hoc and regular reports, and developing analytics and processes to support business partners’ strategies.

    The Senior Business Analyst, Insights & Analytics position has been segmented as Remote Anywhere meaning the work is completed 100% remote anywhere in the United States except Hawaii or United States Territories.

    **Essential Duties and Responsibilities**

    Analytics and Solution Development

    + Lead analyses for business partners to enhance goals of their program(s). Analyses includes working with Data Scientists to gather and cleanse data; incorporating and interpreting mathematical analyses with Decision Sciences team; and developing insights from analyses.

    + Partners with Data Scientists and Decision Scientists on the types of business problems that can be solved; on how to problem solve for an approach on the data sets required; and on the methodology required

    + Synthesize analyses and develop clear and concise communications and presentations to business partners. Present analyses to business partners with extremely limited oversight and supervision.

    + Own relationships with all business partners including Directors, Managers, and Leads of assigned business function and other business partners

    + Serve as Subject Matter Expert (SME) and thought leader of applicable analytics for assigned business function, including applicable analytics, appropriate applications today and in the future

    + Conducts complex root cause analysis on business problems for business partners, in partnership with Data Scientists, to identify insights that inform and drive key business decisions

    Tools and Reports Development

    + Lead thought leadership in areas of tools and reports development. Create ad hoc and regular reports to meet business needs.

    + Lead development of tools and reports for end users, including developing requirements, reviewing user stories, evaluating IT development progress, managing User Acceptance Testing, and training end users

    + Trains teammates on 1:1 or group basis on use of key tools and reports

    + Serve as a ‘Power User’ of custom and 3rd party applications, advanced querying and complex data aggregations and analyses not supported by a single application

    + Collaborates with IT, consultants, and end users

    + Serve as Subject Matter Expert (SME) of applicable tools, databases, and systems

    + Engages with and contributes to Business Intelligence Center of Excellence (BI CoE) on best practices, lessons learned, and knowledge sharing on analytics and tools across the enterprise

    Strategy, Process and Tools

    + Identify and develop analytics to support and measure strategies for business partners

    + Influence and evangelize analytical methodologies to support business partners’ needs

    + Identify and implement opportunities to standardize processes through analytics and tools

    + Lead integration of strategies, analytics, processes, and tools

    + Develop and refine core best practices to enhance the influence of Insights & Analytics across the organization

    + SME on processes and tools

    + Collaborate with business function(s) on analytical needs for project needs (e.g., actively participate in functional meetings and cross-functional project planning meetings)

    **Travel**

    Available for occasional travel as business requires (less than 5% of time)

    **Supervision**

    None.

    **Relationships**

    + Reports directly to Manager/Sr. Manager – Business Analytics; Manager/Sr. Manager – Advanced Analytics Programs

    + Embedded with business function

    + Works closely with:

    + Quantitative Methods Team

    + Insights and Analytics Team

    + Mentors Analysts at the direction of Direct Supervisor

    + Interacts with:

    + Senior management (VPs, Directors)

    + IT (Business Analysts)

    **Qualifications**

    Education / Training

    + Bachelor’s degree in Business / Marketing / Finance / Operations/ Supply Chain Management/ Engineering or related quantitative field required

    Related Experience

    + 5+ years demonstrated successful experience in analytical roles in statistical analysis, business analysis, data analysis, data reporting

    + 5+ years demonstrated successful experience in food distribution, retail, CPG, or related industries with large datasets and transactional data

    Knowledge / Skills / Abilities

    + Business Strategy and Analytics

    + Strong cross-functional business acumen

    + Cross-functional expertise across multiple business functions

    + Excellent data manipulation and analysis skills

    + Ability to think logically and analytically

    + Detail oriented

    + Able to take complex, ambiguous problems, break them down into smaller parts, and problem solve to come up with a whole, integrated, and strategic solution

    + Creative problem solver

    + Self-direction and Team Work

    + High degree of motivation

    + Ability to work independently and within a team

    + Very consistent ability to build consensus and lead work streams

    + Highly organized with the ability to multitask and prioritize workloads

    + Proven ability to provide direction and oversight of project completion

    + Has successively led multiple cross-functional projects

    + Communication

    + Strong verbal and written communication skills

    + Strong presentation skills

    + Able to communicate complex concepts clearly

    + Ability to influence change within complex organizations

    + Ability to relate to others

    + Strong knowledge of information visualization best practices and strategies

    + Has taken (or is enrolled in) and applying Insights and Analytics learning curriculum for Change Management, Project Management, and Presentations that Rock/Presentations that Deliver; or has attended similar related training initiatives

    + Demonstrated ability to train varied audiences on analytics principles, tools, and leading analytics practices

    + Proficiency in the following required:

    + MS Office Suite, including:

    + Microsoft Outlook

    + Microsoft Excel (e.g., pivot tables; slicer; vlookup, hlookup; formulas; if then statements)

    + Microsoft PowerPoint (e.g., update presentations; create graphs, tables and other data visualization techniques)

    + Microsoft Word

    + Data querying methodologies and languages (e.g., SQL)

    + Tableau or related visual presentation/reporting tool

    + Cloud-based data warehouse environments (e.g., Snowflake/Redshift)

    + Proficiency, active development, knowledge of, or application within at least two of the following a plus:

    + Open Source Technology (e.g., Python, R)

    + MS Access

    + 3rd party tools with embedded querying, reporting, and analytical applications (e.g., functional tools used in marketing, sales, or supply chain)

    The following information is provided in accordance with the Colorado Pay Equity Act. Compensation depends on experience, geographic locations, and other factors permitted by law. In Colorado, the expected compensation for this role is between $79,500 and $106,000. This role is also eligible for annual incentive plan bonus. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html

    *****EOE** **Race/Color/Religion/Sex/Sexual** **Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*****

    COMMITTED TO PROTECTING OUR CANDIDATES, ASSOCIATES AND CUSTOMERS

    We're continually updating our safety procedures and taking every measure to ensure the protection of our candidates, associates and customers. Our workplace safety efforts include using sanitized interview rooms, social distancing, providing masks and gloves and sanitizing truck cab interiors. We also have COVID-19 Wellness Checks for anyone entering our facilities and safety barriers in select locations in our production facilities. To help our customers make it in this challenging time, we’re providing robust support including webinars, one-on-one consults with our experts and detailed reopening materials.

    US Foods is proud to have donated $10 million in food to help with COVID-19 relief efforts to help our local communities make it. Learn more here .

    US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.

    US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Consumer Privacy Act of 2018, and its policy may be found **here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF\_CCPA\_policy.pdf) .**

    US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

    EEO is the Law poster is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

    EEO is the Law poster supplement is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

    Pay Transparency policy statement is available here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) .

    US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 866-960-5886. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.


    Employment Type

    Full Time

  • Sr. Application Developer (Virtual position)
    US Foods    Phoenix, AZ 85067
     Posted 4 days    

    Join Our Community of Food People!

    The Senior Application Developer is responsible for the design, development, and implementation of Data Warehouse applications. The Senior Application Developer will work across business functions to deliver high performing applications that are scalable and maintainable. This person will also be responsible for applying technical knowledge, skills, and judgment to solve problems relating to Outages, Application performance issues, and specific user requests.

    The work is completed 100% remote anywhere in the United States except Hawaii or United States Territories.

    **RESPONSIBILITIES:**

    + Lead development activities to be assigned to a team of 1-3 developers;

    + Work with minimal supervision and provide status updates and escalation to leadership as appropriate;

    + Develops detailed system requirement specifications and technical design documents for small, medium and large business functions;

    + Develop high-quality code and configurations for new applications, databases, interface programs and write Unit Test cases to verify the correctness of functionality;

    + Conduct and participate in code reviews as part of oversight into team delivery

    + Document code, FAQs, system functionality, setup documents, and support resolution processes;

    + Develop, coordinate and release targeted application bug fixes.

    + Provides application support as part of an on-call rotation to work on resolving outages and user questions.

    **QUALIFICATIONS:**

    **Education/Training:**

    + B.S. in Computer Science required. Master’s Degree preferred.

    **Related Experience:**

    + Minimum 3 years of experience building high performing Data Warehouse applications, with emphasis on cloud platform.

    **Knowledge/Skills/Abilities:**

    + Proven ability to design and implement applications using best practices.

    + Proven ability to analyze and understand existing processes and code.

    + Works and communicates effectively with all levels of management.

    + Excellent written, verbal and interpersonal skills.

    + Must be a team player.

    **Proficiency in:**

    + AWS - required; Azure/Google cloud acceptable

    + Snowflake required

    + ETL Tools: Informatica Power center required; Informatica IICS – Nice to have

    + Build tools - Git Repositories/ SVN, ANT, Maven, Bamboo

    + Python, Borne Shell Scripting

    **Familiarity with:**

    + AWS services like VPC, Lambda, SQS, SNS, EMR, Cloud watch, RDS. ECS, EKS is nice to have.

    + Continuous Improvement/Continuous Deployment

    + Bit Bucket a plus but not required

    + AGILE Development

    The following information is provided in accordance with the Colorado Pay Equity Act. Compensation depends on experience, geographic locations, and other factors permitted by law. In Colorado, the expected compensation for this role is between $79,500 and $125,000. This role is also eligible for annual incentive plan bonus. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

    \#LI-JL1

    \#AC

    \#ZR

    \#Remote

    *****EOE** **Race/Color/Religion/Sex/Sexual** **Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*****

    COMMITTED TO PROTECTING OUR CANDIDATES, ASSOCIATES AND CUSTOMERS

    We're continually updating our safety procedures and taking every measure to ensure the protection of our candidates, associates and customers. Our workplace safety efforts include using sanitized interview rooms, social distancing, providing masks and gloves and sanitizing truck cab interiors. We also have COVID-19 Wellness Checks for anyone entering our facilities and safety barriers in select locations in our production facilities. To help our customers make it in this challenging time, we’re providing robust support including webinars, one-on-one consults with our experts and detailed reopening materials.

    US Foods is proud to have donated $10 million in food to help with COVID-19 relief efforts to help our local communities make it. Learn more here .

    US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.

    US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Consumer Privacy Act of 2018, and its policy may be found **here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF\_CCPA\_policy.pdf) .**

    US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

    EEO is the Law poster is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

    EEO is the Law poster supplement is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

    Pay Transparency policy statement is available here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) .

    US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 866-960-5886. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.


    Employment Type

    Full Time

  • Sr Technical Support Specialist - Remote Nationwide
    UnitedHealth Group    Phoenix, AZ 85067
     Posted 4 days    

    Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing **your life's best work.(sm)**

    Under general supervision, a **Senior Technical Support Specialist** provides first-tier support to end users with hardware, custom and third-party software applications, networks, telephony systems, AS/400, and application security issues. Documents initial analysis and data gathering of issues. Documents resolution to reported problems. Acts as first point of contact for end users at Help Desk and escalates more complex problems to Level 2 support. Assists end users with issue, by working at end user stations to resolve issues.

    You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

    The schedule for this role is: Monday - Friday 7AM - 4PM CST

    **Primary Responsibilities:**

    + Work with internal customers to answer the Help Desk telephones in a professional, courteous, and timely manner

    + Provide technical assistance to end users for software applications, desktop/laptop computer hardware, and peripheral devices. Act as first point of contact to end-users

    + Apply general knowledge of hardware, custom and third party software applications, networks, telephony systems, Windows AD, AS/400, and application security to analyze and prioritize issues

    + Work with Tech Services Supervisor in logging all calls in the Help Desk database. Escalate urgent problems for resolution to Supervisor or Management and documents resolution to reported problems

    + Utilize knowledge bases and documentation to debug issues

    + Work with predefined procedures (escalation paths, service level agreement guidelines, definition of issue type, priority and impact) for the Help Desk

    + Work with remote end users to debug issues and provides solutions or escalate issues as determined necessary

    + Work with end users to set expectations on time to resolve more complex issues and follows up with end users on status of issues

    + Track escalated workflow

    + Work with Help Desk team in sharing information on open issues requiring follow up with the technician who has the next shift or Second level

    + Set up new hires in a timely fashion and removes access from terminated associates

    + Perform other duties as assigned by management

    You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    **Required Qualifications:**

    + High School Diploma / GED

    + 1+ years of experience with Computer Repair / Troubleshooting

    + 1+ years of experience in Customer Service

    + Ability to work the following schedule: Monday - Friday 7AM - 4PM CST

    **Preferred Qualifications:**

    + Active Directory experience

    + IT / Computer call center experience

    + Quick learner and able to multitask

    _UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status._

    **Careers with Optum.** Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life's best work.(sm)**

    *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

    Colorado Residents Only: The hourly range for Colorado residents is $20.77 to $36.88. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

    _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

    _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

    Job Keywords: IT Support, Tech Support, Active Directory, Optum, UHG, UnitedHealth, WAH, WFH, Remote, Telecommute, #RPO, work from home, work at home


    Employment Type

    Full Time

  • Information Technology Specialist (Network Services/Systems Administration)
    U.S. Army Cyber Command    Fort Huachuca, AZ 85670
     Posted 4 days    

    Summary About the Position: Are you interested in helping to defend our Nation? Exciting career opportunities are available with the U.S. Army Network Enterprise Technology Command (NETCOM)! Responsibilities Responsible for planning and coordinating the migration or integration of applications, systems into data center or Cloud environments. Provide technical review of hosting requirements in accordance to Department of Defense (DoD), Army Enterprise Computing Environment Architecture and policy. Develop specific objectives, metrics, service catalogs, service level agreements, and reporting processes as they pertain to Data Center Command, Control, Communications, Computers and Information Management (C4IM) Services. Responsible for establishing policies and processes for application, system migration into enterprise computing environments, in accordance with published Army policy or directives. Coordinate and schedule applications engineering requirements validation, configuration management, change management and migration activities. Serve as a project manager and information technology advisor responsible for performing duties related to application rationalization and computing environment migrations. Evaluate the impact of new technologies on current systems, policies, and compliance in support of Department of Defense Information Network ? Army (DoDIN-A) connections (CAP, IAP, LWN). Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Spouse Preference (MSP) EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Information Technology Specialist (Network Services/Systems Administration): Specialized and Other Experience: One year of specialized experience which includes coordinating the development of network management and system administration guidelines, policies and procedures; resolving unprecedented network issues or problems to insure maximum availability of network services; coordinating Command, Control, Communications, and Computer Information Management (C4IM) service delivery within the organization; and analyzing the potential use of systems, networks, and/or data to increase the effectiveness of the network infrastructure. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Information ManagementNetwork OperationProblem SolvingSystem Administration Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-12). Education Additional Information Must possess a current Project Management Professional (PMP) certification, inclusive of certificate number in order to apply. Application will not be considered without proof of certification. Additionally incumbent will maintain certification IAW position requirement. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Two year trial/probationary period may be required. Direct deposit of pay is required. This position requires you to submit a Public Financial Disclosure Report (OGE 278) or a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Career Program (CP) 34 - Information Technology/Cyber Management position. You may claim military spouse preference (MSP). Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. This position MAY be eligible for situational telework only, including emergency and OPM prescribed "Unscheduled Telework".


    Employment Type

    Full Time

  • Associate Systems Engineer
    The Boeing Company    Mesa, AZ 85213
     Posted 4 days    

    **Job Description**

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

    The Boeing Defense, Space and Security (BDS), Satellite Operations & Ground Systems (SOGS) organization, is seeking an Associate Systems Engineer (Level 2) to join our team in Mesa, AZ. Our team creates the next generation products and services for the BDS business unit. We work with proprietary customers in the development of the next-generation technologies in space. Our team focuses on rapid prototyping to demonstrate a host of mission-focused technologies for a variety of customers. Our group works all facets of engineering from technology investment, concept development, proposal writing, requirements and design, build, integration, test, and demonstration of products in their relevant environments.

    **Position Overview:**

    The Associate Systems Engineer will be a part of a high-performing team that are immersed in high intensity development projects. As a member of our team, you will have the opportunity to help shape the future by developing cutting edge technology in an agile environment. This position will be working with a team of system engineers, developers, testers, and customers who are developing containerized micro-services in a fast paced environment. This role will support the requirements, architecture, design, and user experience of SOGS satellite ground systems to ensure mission success and customer acceptance.

    **Position Responsibilities:**

    + Applies an interdisciplinary, collaborative approach to plan, design, develop and verify basic lifecycle balanced system of systems and system solutions.

    + Evaluates customer/operational needs to define system performance requirements, integrate technical parameters and assure compatibility of all physical, functional and program interfaces.

    + Performs analyses to optimize total system of systems and/or system architecture.

    + Performs analyses for affordability, safety, reliability, maintainability, testability, human systems integration, survivability, vulnerability, susceptibility, system security, regulatory, certification, product assurance and other specialties quality factors into a preferred configuration to ensure mission success.

    + Supports the planning, organization, implementation and monitoring of requirements management processes, tools, risk, issues, opportunity management and technology readiness assessment processes.

    + Develops Ground Segment Operational Products in support of Space based systems.

    + Performs System Integration & Test.

    + Delivers Ops Product design, development, and test.

    + Supports complex system level threads required to run missions in space.

    **Work Authorization:**

    This position requires the ability to obtain a U.S Security Clearance for which the US Government requires US Citizenship. (An interim and/or final U.S. secret clearance Post Start is required).

    **Basic Qualifications** **(Required Skills/Experience):**

    + Bachelor's, Master's or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry.

    + 2 years or more of experience in software or systems engineering on space-based systems.

    + 2 years or more of experience with Model Based Systems Engineering (MBSE).

    + 2 years or more of experience working with USG customers in the processes to achieve formal product qualification and acceptance.

    **Preferred Qualifications (Desired Skills/Experience):**

    + Experience with satellite ground systems and the satellite operations problem space.

    + Experience with Model Based Engineering through-out the development lifecycle.

    + Experience collaborating with developers using agile development tools and practices.

    + Experience using Atlassian, Jira, and Confluence.

    + 2 years or more of experience working with customers and users/operators to define functional and performance requirements, software interfaces, use cases and user stories.

    **Typical Education & Experience:**

    Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, mathematics, physics or chemistry (e.g. Bachelor) and typically 2 or more years' related work experience or an equivalent combination of technical education and experience (e.g. Master). In the USA, ABET accreditation is the preferred, although not required, accreditation standard.

    **Relocation:**

    This position offers relocation based on candidate eligibility. (Basic relocation is available for internal candidates, based on candidate eligibility.).

    **Drug Free Workplace:**

    Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

    **_Eligible for 3ERP_**

    Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.


    Employment Type

    Full Time


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