Computer User Support Specialists

We are looking for skilled, high-performing Business Analyst to join our EdPlus team! As a Business Analyst, you will be responsible for working with diverse project teams to develop intelligent, insightful business requirements and support exciting front-end and back-end design and development projects. In addition to working on full-stack development and web design, this role will discover and build expertise in ASU’s growing marketing technology portfolio, working with cutting edge marketing technologies and their associated integrations with legacy systems.

Minimum Qualifications

Bachelor's degree AND two (2) years of experience in procedural, management or systems analysis work; OR, Six (6) years of experience in procedural, management, or systems analysis work; OR, Any equivalent combination of experience, training and/ or education from which comparable knowledge, skills and abilities have been achieved.

Overview:

Why You'll Choose Us

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include:

- Paid Training

- Competitive Wages

- Full Benefits (Medical, Dental, Vision, 401k and more)

- Paid Time Off

- Employee wellness and engagement programs

- Work from the comfort of your home

Your Impact

Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Responsibilities:

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

- Calmly attempt to resolve and de-escalate any issues

- Escalate interactions when necessary and appropriate

- Respond to requests for assistance and/or possible processing payments

- Track all call related information for auditing and reporting purposes

- Provide feedback on call issues

- Upsell if required

Qualifications:

What We're Looking for

- High School Diploma or equivalent

- 18 years of age or older

- 6 months customer service experience minimum

- Typing 25 WPM

- Be proficient in PC operation and navigation

- Able to work independently

- Have excellent communications skills, both oral and written

- Ability to work in a constantly changing and fast paced environment

- Ability to stay composed and objective

- Strong listening skills

Work from Home Requirements

- High Speed Internet required, proof of internet speed required

- Dedicated workspace

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Public Trust/Other Required:** Other

**Job Family:** Test Engineering

Design and develop test and testing requirements for products, systems, software and/or related technology moderate supervision

Partner with applicable technology teams to determine testing parameters

Write test plans and create test cases for the product

Conduct quality assurance and design performance tests using established testing procedures

Partner with other department engineers and developers in creating practical test demonstrations for proposed technology

Troubleshooting any testing errors and streamline testing procedures

Ensures that testing methodology and procedures meet company and industry standards

Learn and execute automated tests.

Prepare reports and analysis for testing

Maintains current knowledge of relevant technology and best practices relevant to the industry

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 2+ years of experience

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Public Trust/Other Required:** Other

**Job Family:** Test Engineering

Design and develop test and testing requirements for products, systems, software and/or related technology moderate supervision

Partner with applicable technology teams to determine testing parameters

Write test plans and create test cases for the product

Conduct quality assurance and design performance tests using established testing procedures

Partner with other department engineers and developers in creating practical test demonstrations for proposed technology

Troubleshooting any testing errors and streamline testing procedures

Ensures that testing methodology and procedures meet company and industry standards

Learn and execute automated tests.

Prepare reports and analysis for testing

Maintains current knowledge of relevant technology and best practices relevant to the industry

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 2+ years of experience

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Public Trust/Other Required:** Other

**Job Family:** Test Engineering

Design and develop test and testing requirements for products, systems, software and/or related technology moderate supervision

Partner with applicable technology teams to determine testing parameters

Write test plans and create test cases for the product

Conduct quality assurance and design performance tests using established testing procedures

Partner with other department engineers and developers in creating practical test demonstrations for proposed technology

Troubleshooting any testing errors and streamline testing procedures

Ensures that testing methodology and procedures meet company and industry standards

Learn and execute automated tests.

Prepare reports and analysis for testing

Maintains current knowledge of relevant technology and best practices relevant to the industry

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 2+ years of experience

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Public Trust/Other Required:** Other

**Job Family:** Test Engineering

Design and develop test and testing requirements for products, systems, software and/or related technology moderate supervision

Partner with applicable technology teams to determine testing parameters

Write test plans and create test cases for the product

Conduct quality assurance and design performance tests using established testing procedures

Partner with other department engineers and developers in creating practical test demonstrations for proposed technology

Troubleshooting any testing errors and streamline testing procedures

Ensures that testing methodology and procedures meet company and industry standards

Learn and execute automated tests.

Prepare reports and analysis for testing

Maintains current knowledge of relevant technology and best practices relevant to the industry

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 2+ years of experience

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Public Trust/Other Required:** Other

**Job Family:** Test Engineering

Design and develop test and testing requirements for products, systems, software and/or related technology moderate supervision

Partner with applicable technology teams to determine testing parameters

Write test plans and create test cases for the product

Conduct quality assurance and design performance tests using established testing procedures

Partner with other department engineers and developers in creating practical test demonstrations for proposed technology

Troubleshooting any testing errors and streamline testing procedures

Ensures that testing methodology and procedures meet company and industry standards

Learn and execute automated tests.

Prepare reports and analysis for testing

Maintains current knowledge of relevant technology and best practices relevant to the industry

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 2+ years of experience

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Public Trust/Other Required:** Other

**Job Family:** Test Engineering

Design and develop test and testing requirements for products, systems, software and/or related technology moderate supervision

Partner with applicable technology teams to determine testing parameters

Write test plans and create test cases for the product

Conduct quality assurance and design performance tests using established testing procedures

Partner with other department engineers and developers in creating practical test demonstrations for proposed technology

Troubleshooting any testing errors and streamline testing procedures

Ensures that testing methodology and procedures meet company and industry standards

Learn and execute automated tests.

Prepare reports and analysis for testing

Maintains current knowledge of relevant technology and best practices relevant to the industry

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 2+ years of experience

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

**Job Description**

**About** **U** **.S.** **Bank**

At U.S. Bank, we are passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we are one of the country's most respected, innovative, and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.

talech is an innovator in the POS (POINT OF SALE) space for small and medium businesses (SMB). The Palo Alto-based FinTech helps SMB, predominantly in the Retail, Restaurants and Services verticals simplify operations and make better decisions through an integrated point-of-sale system. We support the growing numbers and needs of >20,000 customers in North America and EMEA. In late 2019 talech was acquired by US Bank and is now a division of the company

**About The Role**

Please note that we are looking for applications from those who currently reside within the following Areas: Tempe, AZ and Omaha, NE. The role is currently remote but will transition to hybrid when U.S. Bank returns to office. This position currently carries a $1,500 dollar signing bonus.

talech seeks to expand its Technical Support and Customer Care team with the addition of a Tier 1 Support Agent. The talech customer experience begins with Tier 1 support. We are looking for an energetic staff who have a passion for customer service and curious technical skills. We are searching for an outstanding Technical Support Agent - someone who is friendly, empathetic, and patient in resolving customer issues.

In the role you can expect to be challenged and learn every day as you dig in and problem solve with merchants by listening deeply, actively teaching and helping small business owners succeed in a fast-paced world.

Following 4 weeks of paid training you will transition into your new team and -- with the support from a tenured team member -- start digging into merchant emails, phone calls and chat. Shifts are 8 hours in length and are on a rotating schedule that includes a combination of weekdays, weekends, and holidays. This is a permanent full-time role - 40 hours a week.

**Basic Qualifications**

+ High school diploma or equivalent

+ 1-2 years of customer service experience

**Cor** **e Duties**

+ **Schedule - Looking for start-times between 6:00 a.m. - 2:00 p.m. Arizona Time; must be available to work weekends**

+ **Hybrid - working three days in office, two days from home**

+ Bilingual in English/French or English/Spanish preferred

+ Be the primary point of contact for customers to handle and resolve customer inquiries via live chat, phone & email on a 24/7 basis.

+ Troubleshoot & respond in a professional & timely manner by asking the proper questions and making sound judgments based on your understanding of the product

+ Identify patterns in customer issues, triage effectively, escalate critical issues and suggest improvements working in collaboration with our engineering, product, and support operation teams.

+ Build a sustainable and mutually beneficial relationship between customers and the company

+ Adhere to a daily schedule.

+ Advocating for merchants and the talech product by communicating with stakeholders.

+ Owning your own development through reflection, reviewing past interactions, and preparing to discuss growth opportunities with your manager in regular 1:1 meeting.

**Prefe** **r** **red** **Experienced**

+ Technical skills in Point of Sale hardware/software

+ Meet performance standard expectations including Handle time, cSAT, and SLAs.

+ Intimate knowledge of talech software, ipad, card readers, printers, and how they are networked.

+ Ability to pivot between customer service and technical issues continuously and quickly

+ Ability to independently solve, escalate and notate customer interactions

+ Ability to explain technical steps or resolutions so any customer can follow and understand

+ Previous experience troubleshooting and resolving technical issues preferred

+ Excellent telephone, interpersonal and verbal communication skills

+ Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls

+ Ability to identify and resolve/escalate complex problems with minimal guidance

+ If you are applying for one of our bilingual roles, be bilingual inSpanish/French/English, able to provide verbal and written support in both languages.

+ Proven commitment to high quality customer service

+ A genuine passion for helping customers

+ A growth mindset; wishes to excel in what s/he does, and openness for feedback

+ Prefer experience with POS solutions and/or work with SMBs in Retail, Restaurants and/or Services fields is a major plus

+ Thrive in a fast-paced, high-volume environment.

+ Possess a high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

**Benefits:**

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .

**EEO is the Law**

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

**Job Description**

We're looking for people who want more than just a job - they want to make a difference! It is a very exciting time at U.S. Bank; we are seeking a Lead Systems Engineer who will contribute toward the success of our technology initiatives in our digital transformation journey.

The Agile & DevOps Tools team is a critical piece of our organization's modernization journey - providing and maintaining multiple, highly visible systems at scale. Our engineers have a strong collaborative spirit and an eagerness to learn from and contribute to our success.

U.S. Bank is seeking a Lead Systems Engineer to guide our group in building resilient systems, reduce friction and increase functionality for our community of product delivery teams so they can better deliver on their goals. In this role, you will be part of a highly collaborative team that configures, develops, and maintains our backlog, source control, artifact management, and roadmapping capabilities - including Jira, Artifactory, GitLab, Mural, and Dragonboat. As we harden these enterprise solutions, our team will begin to create new services and integrations on top of our offerings – ensuring a high level of success for our customers. You'll be working closely with other Engineering Enablement teams, while collaborating with agile delivery teams across the enterprise.

**Essential Responsibilities:**

+ Ability to build resilient systems at scale for 15,000+ users.

+ Consistently creates optimal design adhering to architectural best practices; considers scalability, reliability and performance of systems/contexts affected when defining technical designs.

+ Takes full stack ownership by consistently writing production-ready and testable code.

+ Takes feedback from code review and apply changes to meet standards. Conducts code reviews to provide guidance on engineering best practices and compliance with development procedures.

+ Exhibits relentless focus in software reliability engineering standards embedded into development standards.

+ Embraces emerging technology opportunities and contributes to the best practices in support of the bank's technology transformation.

+ Contributes to a culture of innovation, collaboration and continuous improvement.

+ Reviews tasks critically and ensures they are appropriately prioritized and sized for incremental delivery. Anticipates and communicates blockers and delays before they require escalation.

**Basic Qualifications**

+ Bachelor's degree, or equivalent work experience

+ Six to eight years of relevant experience

**Experience should include:**

+ **Kubernetes** , Docker, GitLab, Jenkins, **GIT** , GitLabCI, GoLang, Python

+ Linux/UNIX scripting

+ API development ( **RESTful API** )

+ Load balancing ( **F5 preferred** )

+ Utilizes technical expertise and leadership skills to resolve issues, ensure product goals are met, and serve as a mentor to coach and support junior engineers to continue to raise the engineering bar across the organization

+ Works to drive both high level and detailed technical designs, conducts technical reviews and define solution requirements and technical implementation approaches

+ Defines the team's roadmap in line with the company and technology vision

+ Adept with Agile software development lifecycle and DevOps principles

+ Professional communication, presentation, leadership, problem-solving and analytical skills

+ Proven collaboration and influencing skills

\#LI-REMOTE

\#LI-HYBRID

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

**Benefits:**

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .

**EEO is the Law**

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $125,715.00 - $147,900.00 - $162,690.00

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.