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Health Sciences

Medical Records and Health Information Technicians

Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system.

Salary Breakdown

Medical Records and Health Information Technicians

Average

$41,030

ANNUAL

$19.72

HOURLY

Entry Level

$29,450

ANNUAL

$14.16

HOURLY

Mid Level

$38,865

ANNUAL

$18.69

HOURLY

Expert Level

$48,280

ANNUAL

$23.21

HOURLY


Current Available & Projected Jobs

Medical Records and Health Information Technicians

403

Current Available Jobs

8,610

Projected job openings through 2024


Top Expected Tasks

Medical Records and Health Information Technicians


Knowledge, Skills & Abilities

Medical Records and Health Information Technicians

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Clerical

KNOWLEDGE

English Language

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Administration and Management

SKILL

Reading Comprehension

SKILL

Active Listening

SKILL

Writing

SKILL

Speaking

SKILL

Critical Thinking

ABILITY

Near Vision

ABILITY

Oral Comprehension

ABILITY

Written Comprehension

ABILITY

Oral Expression

ABILITY

Deductive Reasoning


Job Opportunities

Medical Records and Health Information Technicians

  • Medical Coder
    NOAH Neighborhood Outreach Access to Health    Phoenix, AZ 85020 (Telecommute)
     Posted about 3 hours    

    The coder, complimented with clinical knowledge and understanding of the complexity of a Federally Qualified Health Center (FQHC) entity and its workflow, enhances the potential to prevent loss of revenue, optimize charge capture, and adhere to compliance issues. Assign and sequence diagnostic and procedural codes for for all service lines for data retrieval, billing, and reimbursement. Documentation, assessment and review for accurate abstracting of clinical data to meet regulatory and compliance requirements. Acts as subject matter expert on all FQHC related coding regulations and keep current on any federal, state or plan specific changes or updates. Provide training and education as needed/requested. Assist Manager with assigned special projects.
    Review all charges, ensure accurate charge capture and review medical necessity. Proactively communicate with providers, nursing staff and other clinical personnel to insure adequate documentation to support charges.
    Reviews bills and payments to insure correctness. Audits, corrects and submits any denials as appropriate. Effective use of software to follow through on accuracy of claim submission. Appropriately seeks assistance from Manager.
    Verify accuracy of patient account/type and demographic data and coordinates corrections to assure accurate billing/reimbursement and reporting.
    Actively engages in any revenue cycle audit or chart review. Devise best practice for documentation retrieval and collection. Educate clinic staff as required.
    Participate in communication and education to Medical Staff/Clinical Staff concerning documentation issues to support accurate coding and billing. Shares information in a professional and timely manner.
    Participate in process to evaluate and build charges for new procedures. Provide education and instruction to staff members across service lines regarding charging, coding, and reimbursement. Interacts with providers and staff providing technical support, training, and guidance.
    Assists in coordination of the compilation of data relative to regulatory agencies and the accreditation process.
    Participates in continuing education activities to enhance knowledge, skills and keep credentials current
    Displays initiative and supports Continuous Quality Improvement efforts and performs special projects, training, education, and/or other duties as assigned by Manager.
    Performs other duties as assigned.


    Seniority Level

    Entry (student)

    Field of Interest

    Health Sciences

    Employment Type

    Full Time

  • Medical Coder
    NOAH Neighborhood Outreach Access to Health    Phoenix, AZ 85020 (Telecommute)
     Posted about 3 hours    

    The coder, complimented with clinical knowledge and understanding of the complexity of a Federally Qualified Health Center (FQHC) entity and its workflow, enhances the potential to prevent loss of revenue, optimize charge capture, and adhere to compliance issues. Assign and sequence diagnostic and procedural codes for for all service lines for data retrieval, billing, and reimbursement. Documentation, assessment and review for accurate abstracting of clinical data to meet regulatory and compliance requirements. Acts as subject matter expert on all FQHC related coding regulations and keep current on any federal, state or plan specific changes or updates. Provide training and education as needed/requested. Assist Manager with assigned special projects.
    Review all charges, ensure accurate charge capture and review medical necessity. Proactively communicate with providers, nursing staff and other clinical personnel to insure adequate documentation to support charges.
    Reviews bills and payments to insure correctness. Audits, corrects and submits any denials as appropriate. Effective use of software to follow through on accuracy of claim submission. Appropriately seeks assistance from Manager.
    Verify accuracy of patient account/type and demographic data and coordinates corrections to assure accurate billing/reimbursement and reporting.
    Actively engages in any revenue cycle audit or chart review. Devise best practice for documentation retrieval and collection. Educate clinic staff as required.
    Participate in communication and education to Medical Staff/Clinical Staff concerning documentation issues to support accurate coding and billing. Shares information in a professional and timely manner.
    Participate in process to evaluate and build charges for new procedures. Provide education and instruction to staff members across service lines regarding charging, coding, and reimbursement. Interacts with providers and staff providing technical support, training, and guidance.
    Assists in coordination of the compilation of data relative to regulatory agencies and the accreditation process.
    Participates in continuing education activities to enhance knowledge, skills and keep credentials current
    Displays initiative and supports Continuous Quality Improvement efforts and performs special projects, training, education, and/or other duties as assigned by Manager.
    Performs other duties as assigned.


    Seniority Level

    Some work experience (up to 5 years, non-manager)

    Field of Interest

    Health Sciences

    Employment Type

    Full Time

  • Supervisor, Office Management
    Amkor Technology    Tempe, AZ 85284
     Posted about 7 hours    

    The Supervisor, Office Management provides general office and administrative support to the Amkor corporate office based in Tempe, AZ. This position will be responsible for all Office Management functions.
    • Coordination and management of all office events for US offices. To include corporate holiday parties and employee engagement activities. Responsible for proactively planning employee engagement activities to ensure regular activities for employees. This will require coordination with Human Resources, Marketing, IT and Facilities.
    • Vendor management for all Office Management vendors. To include regular RFQs, contract negotiations, managing miscellaneous issues, and invoice management.
    • Manage trip reduction program (carpool program). Ensure Amkor complies with local requirements by developing and maintaining plan document. Responsible for maintaining documentation throughout the year to present at the annual audit with Maricopa County.
    • Responsible for ensuring Labor Law Posters are provided for all US offices. Monitor new requirements for postings and coordinate with all US offices to make sure new posters are received and posted per local regulations.
    • Supervision of Receptionist.
    • Order, stock and organize office supplies.
    • Approve all supply orders from administrative assistants for all US offices.
    • Order Amkor stationary for all US offices.
    • Distribute incoming mail and assist with sorting on heavy mail days.
    • Maintain employee mailboxes.
    • Monitor and stock coffee stations, orders coffee supplies and schedule service as needed.
    • Relieve receptionist for breaks and lunch hour as well as coverage for when receptionist is out of the office.
    • Support onboarding by taking photos of all new hires, contractors, auditors, passport and visa photos. Greet new hires and escort to new hire orientation.
    • Manage employee discount page and discount vendors for all US offices.

    QUALIFICATIONS:
    • A minimum of 5 years of relevant experience is required.
    • High school diploma with post high school education/college preferred.
    • Intermediate MS Office experience is required.
    • Must demonstrate effective written and verbal communication skills with an emphasis on customer service.


    Seniority Level

    Some work experience (up to 5 years, non-manager)

    Field of Interest

    (STEM) Science, Technology, Engineering & Mathematics

    Employment Type

    Full Time

  • Telemetry Nursing Manager
    Dignity Health    Chandler, AZ 85286
     Posted about 17 hours    

    **Telemetry Nursing Manager**

    Chandler Regional Medical CenterChandler, Arizona

    **Requisition ID** 2021-208946 **Employment Type** Full Time **Department** Telemetry **Hours/Pay Period** 80 **Shift** Day **Standard Hours** Varies **Remote** No

    **Overview**

    **Hello Humankindness (https://hellohumankindness.org/)**

    Chandler, Arizona ,has a stable suburban population with an economy anchored by many large financial, and high tech companies. Located southeast of Phoenix, Chandler is a skillfully developed community of friendly, diverse neighborhoods with expansive parks, great schools, convenient shopping, and excellent career opportunities.

    For more than 50 years, Dignity Health’s Chandler Regional Medical Center has focused on quality patient care and service to the community. As the longest established hospital in the southeast valley, Chandler Regional has provided care for the Chandler community since 1961. The hospital recently added a new five-story tower with 100 patient beds, increasing the acute-care bed count to 429. This expansion increased emergency and trauma services, as well as the surgical unit and intensive care offerings.

    The word “dignity” perfectly defines what our organization stands for: showing respect for all people by providing excellent care. At Chandler Regional, our employees are the heart and soul of our organization. They are the reason we are able to live out our healing ministry within the communities we serve. Our doctors, nurses and allied health professionals are a regular self-contained support system for each other. This unique working culture is one of the reasons why a career with us is so rewarding. Now is the perfect time to come grow your career with one of Arizona's Most Admired Companies (https://hospitals.dignityhealth.org/chandlerregional/Pages/default.aspx) .

    Look for us on Facebook (https://www.facebook.com/ChandlerRegionalMC) and follow us on Twitter (https://twitter.com/ChandlerRegiona) .

    **Responsibilities**

    **Position Summary:**

    Manages the resources and daily activities of a nursing department while ensuring environmental factors support high standards of patient care. Assists in the training and development of new and existing staff members. Creates and maintains an environment that is conducive to learning transfer. Coordinates the activities of the unit for each shift and directs, organizes, and assigns work to the nursing staff. Provides patient care as needed.

    **Principal Duties and Accountabilities:**

    + Schedules nursing staff to specific shifts, taking into account past utilization trends. Measures employee performance. Assists in the training of new staff members and the development of existing staff members.

    + Coordinates the activities of the unit during a particular shift and directs, organizes, and assigns work to the nursing staff.

    + Assesses, monitors, and educates the nursing staff on patient care. Institutes emergency procedures as necessary.

    + Provides nursing care to patients on an as needed basis.

    **Qualifications**

    **Minimum:**

    Minimum of three (3) years of nursing experience and one (1) year of leadership experience.

    Registered Nursing License (RN) in state of practice.

    American Heart Association Basic Life Support (BLS), other credentials or credential modules may be required.

    Bachelor's Degree in Nursing or equivalent education and experience.

    **Equal Opportunity**

    CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to

    a diverse and inclusive workforce. All qualified applicants will be considered for

    employment without regard to race, color, religion, sex, sexual orientation, gender

    identity, national origin, age, disability, marital status, parental status,

    ancestry, veteran status, genetic information, or any other characteristic protected

    by law. For more information about your EEO rights as an applicant,

    pleaseclick here. (https://tbcdn.talentbrew.com/company/35300/img/v1\_0/EEOLawPoster.pdf)

    CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

    External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

    CommonSpirit Health™ participates in E-Verify.

    Dignity Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.


    Employment Type

    Full Time

  • Director of Nursing RN or LPN up to $5,000 Sign-On Bonus
    Brookdale Senior Living    Phoenix, AZ 85067
     Posted about 17 hours    

    Brookdale is offering up to $5,000 as a sign-on bonus!

    Make Lives Better Including Your Own.

    The happiness of those we serve is dependent on the happiness of our associates, so you'll receive competitive compensation and a benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. But you'll earn more than a paycheck; you can enjoy opportunities to grow your career, as well as ongoing programs catered to your health, financial, mental, and emotional needs. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.

    Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

    We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to:

    **Full-time and part-time associate benefits:**

    • 401(k) Retirement Savings Plan

    • Benefit plan package

    • Pre-tax Commuter Benefit

    • Associate Compassion Fund

    • Associate Discounts

    • Identity theft protection

    • Pet savings and insurance plans

    • Voluntary benefits available

    **Full-time associate benefits:**

    • Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.

    • Paid Time Off

    • Adoption Benefit

    • Tuition Reimbursement

    • Company-provided life insurance and accidental death and dismemberment (AD&D)

    • Voluntary STD and LTD

    Please note, Brookdale has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.

    **Responsibilities**

    Participate in on-the-job training experiences for the Health and Wellness Director role, learn new skills about senior living, and be able to demonstrate increasing proficiency and expertise with managerial and clinical

    **responsibilities**

    within the Brookdale organization. The Brookdale Bench Program will prepare you to assume the Health & Wellness Director role at one of our communities including, but not limited to areas of people management, clinical management, quality care and regulatory oversight when you assume the role of a Health and Wellness Director.

    1. Responsible for the direct supervision of community-based licensed nursing staff (LPN/LVN, RN), the Med Techs/CMAs (if required by State Regulations) and/or Lead Resident Care Associates and may also supervise Resident Care Coordinators and Supervisor, Resident Care.

    2. Assigns and directs work of subordinates; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

    3. Provides training, supervision, and monitoring of associates in the administration of medications as described/allowed in Nurse Practice Act, to include auditing of medication administration records.

    4. Provides training and education to resident care associates on an ongoing basis with classroom in-services, and situation-specific training.

    5. Supervises the maintenance of resident charts and reviews documentation performed by care giving staff.

    6. As described and allowed in the Nurse Practice Act, assesses health, functional and psycho-social status of residents, initiates individualized service plans, proactively manages care and services for each resident, evaluates effectiveness and maximizes the resident's opportunity to remain in their environment.

    7. Manages the health care of residents, including the dissemination of information to families and associates. Ensures that family members are aware of resident's need for scheduled appointments.

    8. Participates in pre-admission screening of prospective new residents. Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments as required by policy and as described/allowed in Nurse Practice Act.

    9. Performs on-site evaluations of residents admitted to alternate care environments for treatment, and maintains contact with resident families with the intent of returning resident to Brookdale.

    10. Performs ongoing assessment/observation of residents' physical and psycho-social needs and coordinates with other departments to assure quality, proactive care.

    11. Evaluates residents; documents changes in condition, and notifies executive director, physician, and resident's legally responsible party/family of resident's condition and reactions.

    12. Communicates with physicians regarding residents' status and condition changes. Ensures residents are prepared for physician appointments, prepares Physician Visit Form and reviews and updates resident chart.

    13. Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services.

    14. Participates in or leads meetings relevant to resident care issues, such as Service Plan meetings, involving appropriate parties as needed.

    15. Ensures in-house ancillary medical services such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and followed through.

    16. Participates in department quality improvement activities.

    17. Assists in keeping the environment safe for associates to reduce the occurrence of Workers' Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated.

    18. Shares on-call and manager on duty **responsibilities** /shifts as required.

    This job description represents an overview of the

    **responsibilities**

    for the above referenced position. It is not intended to represent a comprehensive list of

    **responsibilities**

    . An associate should perform all duties as assigned by his/her supervisor.


    Employment Type

    Full Time

  • Assistant Director of Nursing
    Acadia Healthcare    Chandler, AZ 85286
     Posted about 17 hours    

    Description

    - Competitive Pay

    - Sign On Bonus

    ESSENTIAL FUNCTIONS:

    + Work closely with the DON to improve the quality of patient care and services provided by the nursing team.

    + Collaborate with others to ensure that all patients’ physical, biopsychosocial, age, developmental and cultural needs are met and when they are not met, acknowledges and works to resolve customer complaints.

    + In the absence of the DON, oversee the nursing team to ensure quality patient care, customer service and compliance with all federal, state and local rules and regulations, as well as the policies and procedures of the facility.

    + Assist DON/CNO to provide effective and efficient budget management that ensures the best utilization of resources.

    + Assist in the management of the daily operations of nursing services.

    + Evaluate service needs and staffing requirements to ensure needs of patients are met as assigned.

    + Role models expectations related to customer service and demonstrates a sense of urgency related to the importance of patient safety.

    + Evaluate service needs and staffing requirements to ensure needs of patients are met as assigned.

    + Ensure nursing services are provided in compliance with the laws and regulations of federal, state and local governmental agencies.

    + Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.

    + Identify the educational needs of staff and develop educational or training programs.

    + Assist with the development and implementation of organizational policies and procedures for the facility.

    + Help to develop and maintain documentation systems for continuity of care and record storage that assures compliance with local, state and federal regulations, as well as facility policies and procedures.

    + Intervene in crisis situations and investigate incidents.

    + Prepare reports to inform management of the status and implementation of programs, services and quality initiatives of the unit.

    + Help oversee nursing services documentation to ensure it meets all standards.

    + Provide direct care as needed.

    + Serve on committees as required.

    OTHER FUNCTIONS:

    + Perform other functions and tasks as assigned.

    EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

    + Graduation from an accredited school of nursing required. Master’s degree in psychiatric or mental health nursing preferred.

    + Five or more years of nursing experience required.

    + Two or more years’ experience in behavioral health preferred.

    + Two or more years’ leadership or management experience preferred.

    LICENSES/DESIGNATIONS/CERTIFICATIONS:

    + Current RN license as required by state.

    + CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

    + First aid may be required based on state or facility.

    Qualifications

    Education

    Preferred

    + Associates or better in Nursing/Healthcare

    Licenses & Certifications

    Required

    + Reg Nurse

    Experience

    Required

    + 5 years: Five or more years of nursing experience required.

    Preferred

    + 2 years: Two or more years’ leadership or management experience preferred.

    + 2 years: Two or more years’ experience in behavioral health preferred.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


    Employment Type

    Full Time

  • Medical Records Clerk
    Acadia Healthcare    Chandler, AZ 85286
     Posted about 17 hours    

    Description

    ESSENTIAL FUNCTIONS:

    + Sort, file and collate a variety of medical records and information such as progress notes, treatment plans, nursing/clinical notes and discharge summaries into the patient’s medical record.

    + Create medical record files.

    + Ensure medical records are complete, accurate and timely.

    + Research lost or missing records/information in accordance with established procedures.

    + Answer requests for medical records from outside agencies and third-party sponsorship.

    + May communicate with transcriptionist or transcription vendor to resolve issues/errors regarding reports.

    + Assist designated staff in locating records in the medical records department.

    + Maintain accurate logs, card files, statistics and information release forms for providing medical record information.

    + Ensure medical record is complete prior to filing/re-filing and accurately update log.

    + Perform medical record audits.

    OTHER FUNCTIONS:

    + Perform other functions and tasks as assigned.

    EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

    + High school diploma or equivalent required.

    + Experience in quantitative medical record reviews preferred.

    Qualifications

    Education

    Required

    + High School/GED or better

    Experience

    Preferred

    + Experience in quantitative medical record reviews preferred.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


    Employment Type

    Full Time

  • Receptionist/Patient Coordinator/Front Desk
    Options Medical Weight Loss    Chandler, AZ 85249
     Posted 1 day    

    Do you love creating a welcoming atmosphere? Is providing great customer service important to you? Are you passionate about helping people through their weight loss journey?

    If so, consider joining our team as a Patient Coordinator.

    Options Medical Weight Loss is the nation’s premier weight loss clinic, offering over 19 different prescription and non-prescription programs, which we customize to meet the needs of each individual patient. We even have our own line of food! We serve communities in Illinois, Arizona, Ohio, and Florida, and are rapidly expanding.

    Our Patient Coordinators specialize in creating and maintaining a positive environment for all guests and patients.

    Responsibilities Include:

    Answering all incoming calls.
    Scheduling new and returning patient appointments.
    Confirming appointments.
    Greeting all visitors and checking in and out all patients.
    Ringing up retail purchases.
    Memorizing all phone scripts.
    Maintaining a general understanding of all Options diet programs.
    Weighing-in patients (As needed).
    Giving intramuscular injections (Training provided).
    Educating patients to self-administer subcutaneous injections (Training provided).
    Managing patient flow so wait times are limited.
    Closing and reconciling the point-of-sale system.
    Work Hours

    Monday 3pm-7pm

    Wednesday 3pm-7pm

    Thursday 3pm-7pm

    Saturday 8am-2pm

    Desired Skills/Traits

    Energetic and passionate.
    Able to multi-task.
    Customer service oriented.
    Positive attitude.
    Outgoing personality.
    Coachable/willing to learn new skills.
    Intermediate phone and computer skills.
    Education/ Experience:

    One-year experience in a receptionist, front desk, or customer service role.
    Currently studying for a degree or certification in the nutritional or medical field (Preferred).
    We Offer:

    Competitive pay
    Career development opportunities
    Reception, administrative, office, clerical, health, nutrition, wellness, fitness, specialist, public health, health sciences, community wellness, lifestyle, medicine, accountability, vitamin, supplement, med spa, sales, leader, motivator, goal, inspiration, inspire, diet.

    Job Type: Part-time

    Pay: From $15.00 per hour


    Seniority Level

    Entry (non-student)

    Field of Interest

    Human Services

    Employment Type

    Part Time

  • Front Desk Receptionist - Bilingual
    National Vision    Mesa, AZ 85213
     Posted 1 day    

    *What would you do? – The Specifics* * Ensure high quality customer service. * Ensure a smooth flow of customers through the store. * Answer, screen, and forward incoming phone calls in accordance with NVI protocol. * Process and understand managed care plans. * Obtain and document information from the insurance company as needed. * Schedule and confirm appointments, follow-up visits and classes. * File all patient records daily and pull patient files for the next day’s appointments. * Check on status and notify customers when orders are in or of any delays. * Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs. * Keep reception area tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures). * Are you the right fit? – The Suitable Talent* * Fluent in reading and speaking both English and Spanish. * Experience as a Receptionist, Front Office Representative or similar role is preferred. * Experience handling multiple phone lines. * Professional attitude and appearance. * Strong customer service skills. * Effective interpersonal skills. * Ability to be resourceful and proactive when issues arise. * Excellent organizational skills. *Taking Care of our People* We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within. Please see our website www.nationalvision.com to learn more. All your information will be kept confidential according to EEO guidelines. NVI is an Affirmative Action / Equal Opportunity Employer.


    Employment Type

    Full Time

  • Front Desk Receptionist
    National Vision    Mesa, AZ 85213
     Posted 1 day    

    *What would you do? – The Specifics* * Ensure high quality customer service. * Ensure a smooth flow of customers through the store. * Answer, screen, and forward incoming phone calls in accordance with NVI protocol. * Process and understand managed care plans. * Obtain and document information from the insurance company as needed. * Schedule and confirm appointments, follow-up visits and classes. * File all patient records daily and pull patient files for the next day’s appointments. * Check on status and notify customers when orders are in or of any delays. * Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs. * Keep reception area tidy and presentable, with all necessary stationery and materials. * Are you the right fit? – The Suitable Talent* * Experience as a Receptionist, Front Office Representative or similar role is preferred. * Experience handling multiple phone lines. * Professional attitude and appearance. * Strong customer service skills. * Effective interpersonal skills. * Ability to be resourceful and proactive when issues arise. * Excellent organizational skills. *What are the benefits?* National Vision offers a competitive benefits package including Health and Dental Insurance, 401k with company match, Flex Spending Account, Short Term and Long Term Disability Insurance, Life Insurance, Paid Personal Time Off, and much more. Please see our website www.nationalvision.com to learn more. We value and respect the unique and individual differences that everyone brings. We embrace all differences in matters of diversity, equity, and inclusion to create a place where people want to come, stay, and do their best work. All your information will be kept confidential according to EEO guidelines. NVI is an Affirmative Action / Equal Opportunity Employer.


    Employment Type

    Full Time


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