Mcccd_pipelineaz_com

Health Sciences

Medical Records and Health Information Technicians

Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system.

Salary Breakdown

Medical Records and Health Information Technicians

Average

$41,030

ANNUAL

$19.72

HOURLY

Entry Level

$29,450

ANNUAL

$14.16

HOURLY

Mid Level

$38,865

ANNUAL

$18.69

HOURLY

Expert Level

$48,280

ANNUAL

$23.21

HOURLY


Program Recommendations

Medical Records and Health Information Technicians

Gateway (MCCCD)

Medical Billing and Coding

Education

Associate's Degree

Gateway (MCCCD)

Medical Billing and Coding

Education

Associate's Degree

Gateway (MCCCD)

Health Information Technology

Education

Associate's Degree

Gateway (MCCCD)

Health Information Technology

Education

Associate's Degree

Glendale (MCCCD)

Healthcare Technology Systems

Education

Associate's Degree

Glendale (MCCCD)

Healthcare Technology Systems

Education

Associate's Degree

Paradise Valley (MCCCD)

Healthcare Technology Systems

Education

Associate's Degree

Paradise Valley (MCCCD)

Healthcare Technology Systems

Education

Associate's Degree


Current Available & Projected Jobs

Medical Records and Health Information Technicians

126

Current Available Jobs

8,610

Projected job openings through 2024


Top Expected Tasks

Medical Records and Health Information Technicians


Knowledge, Skills & Abilities

Medical Records and Health Information Technicians

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Clerical

KNOWLEDGE

English Language

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Administration and Management

SKILL

Reading Comprehension

SKILL

Active Listening

SKILL

Writing

SKILL

Speaking

SKILL

Critical Thinking

ABILITY

Near Vision

ABILITY

Oral Comprehension

ABILITY

Written Comprehension

ABILITY

Oral Expression

ABILITY

Deductive Reasoning


Job Opportunities

Medical Records and Health Information Technicians

  • HR Receptionist
    Town of Gilbert    Gilbert, AZ 85296
     Posted 4 days    

    Maintain front counter within the Town of Gilbert Fire Admin Building
    Mon - Thurs 7am - 6pm

    • Assist and respond to customers (community and internal staff) in-person and via phone
    • Receive, separate and deliver department mail
    • Assist HR and other departments with small projects

    *Must like dogs as they will be in the building with our arson dog and she loves to run around the front office and play - she is a super sweet dog and makes the environment fun.

    Interested candidates please submit a resume


    Field of Interest

    Government & Public Administration

    Employment Type

    Full Time

  • Business Office Manager / HR
    Watermark Retirement Communities    Lake Havasu City, AZ 86405
     Posted 4 days    

    Watermark Retirement Communities is one of the Top 25 Best Workplaces in Senior Housing for Independent Living, Assisted Living, Memory Care, Skilled Nursing and Home Healthcare. For over 30 years, we’ve been a company that celebrates people, their stories, and their meaningful interactions—because every interaction matters! Watermark is focused on keeping our communities healthy and our residents thriving through leading edge technology and well-being programs that benefit our entire Watermark family. Learn more. Stay Safe. Be Well. We are proud of the talented and nurturing associates that have chosen to work for Watermark, and we honor each of them. Why Work at Watermark Retirement Communities? * Get Immediate Access to Earned Income Through Dayforce Wallet! * Competitive Wages * Excellent Benefits! * Easy Shift Scheduling with Mobile App! * Recognition and Rewards Program * Vacation, Holiday, and Sick Pay * 401k Program! * Associate Discounts * Education and Training Programs available This position is located in Bullhead City, Arizona. Experience with Medicaid Billing and Account Receivable focus with collections preferred. Watermark Retirement Communities has been a leader in the senior housing industry for over 30 years, and our commitment to our associates and a strong, positive culture is a significant driver of this success. When you walk through the front door of one of our communities, you will feel something special; an atmosphere of personal, authentic human connection. We call it making Ripples. We invite you to be a part of a team where you are encouraged each day to slow down, see the value in every person, create Ripples, and share stories that celebrate life and the human connection. We are proud of the talented and nurturing associates that have chosen to work for Watermark, and we value each and every one. Join us in creating culture one story at a time. We are looking for a unique person with a unique combination of skills. For us the right candidate will have expertise in AP/AR/Billing and payroll and in addition to the day to day operations of the business office will also have the skills and experience in Human Resources to on board new associates, administer benefits, orientation and understanding and upholding employee law. If you have this unique set of skills and are looking to work with a great company in a beautiful community, we would like to hear from you! This is an incredible opportunity for an experienced Accounts Receivable/Accounts Payable and Human Resources. If your experience and passion fit our criteria, we invite you to answer this ad. Job Requirements: * Degree in Accounting, Finance or related field preferred * Medicaid billing experience may be required based on state acceptance * 2-4 years’ experience in a financial role in a Senior Housing Setting preferred * Excellent organizational * Experienced Human Resource leader * Comfortable with the state labor laws * Must have payroll experience * Computer and systems literate * Proven leader What you will get from us: * Comprehensive orientation and onboarding program * State of the art systems and tools * Excellent benefits * Great work environment Watermark Retirement Communities, Inc. is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQ – proudly embracing diversity in all of its manifestations. Watermark Retirement Communities, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any associate at Watermark or its affiliates via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Watermark Retirement Communities, Inc. No fee will be paid in the event the candidate is hired by Watermark as a result of the referral or through other means. Watermark Retirement Communities has been a leader in the senior housing industry for over 30 years, and our commitment to our associates and a strong, positive culture is a significant driver of this success. When you walk through the front door of one of our communities, you will feel something special; an atmosphere of personal, authentic human connection. We call it making Ripples. We invite you to be a part of a team where you are encouraged each day to slow down, see the value in every person, create Ripples, and share stories that celebrate life and the human connection. We are proud of the talented and nurturing associates that have chosen to work for Watermark, and we value each and every one. Join us in creating culture one story at a time.


    Employment Type

    Full Time

  • Business Office Manager / HR
    Watermark Retirement Communities    Kingman, AZ 86409
     Posted 4 days    

    Watermark Retirement Communities is one of the Top 25 Best Workplaces in Senior Housing for Independent Living, Assisted Living, Memory Care, Skilled Nursing and Home Healthcare. For over 30 years, we’ve been a company that celebrates people, their stories, and their meaningful interactions—because every interaction matters! Watermark is focused on keeping our communities healthy and our residents thriving through leading edge technology and well-being programs that benefit our entire Watermark family. Learn more. Stay Safe. Be Well. We are proud of the talented and nurturing associates that have chosen to work for Watermark, and we honor each of them. Why Work at Watermark Retirement Communities? * Get Immediate Access to Earned Income Through Dayforce Wallet! * Competitive Wages * Excellent Benefits! * Easy Shift Scheduling with Mobile App! * Recognition and Rewards Program * Vacation, Holiday, and Sick Pay * 401k Program! * Associate Discounts * Education and Training Programs available This position is located in Bullhead City, Arizona. Experience with Medicaid Billing and Account Receivable focus with collections preferred. Watermark Retirement Communities has been a leader in the senior housing industry for over 30 years, and our commitment to our associates and a strong, positive culture is a significant driver of this success. When you walk through the front door of one of our communities, you will feel something special; an atmosphere of personal, authentic human connection. We call it making Ripples. We invite you to be a part of a team where you are encouraged each day to slow down, see the value in every person, create Ripples, and share stories that celebrate life and the human connection. We are proud of the talented and nurturing associates that have chosen to work for Watermark, and we value each and every one. Join us in creating culture one story at a time. We are looking for a unique person with a unique combination of skills. For us the right candidate will have expertise in AP/AR/Billing and payroll and in addition to the day to day operations of the business office will also have the skills and experience in Human Resources to on board new associates, administer benefits, orientation and understanding and upholding employee law. If you have this unique set of skills and are looking to work with a great company in a beautiful community, we would like to hear from you! This is an incredible opportunity for an experienced Accounts Receivable/Accounts Payable and Human Resources. If your experience and passion fit our criteria, we invite you to answer this ad. Job Requirements: * Degree in Accounting, Finance or related field preferred * Medicaid billing experience may be required based on state acceptance * 2-4 years’ experience in a financial role in a Senior Housing Setting preferred * Excellent organizational * Experienced Human Resource leader * Comfortable with the state labor laws * Must have payroll experience * Computer and systems literate * Proven leader What you will get from us: * Comprehensive orientation and onboarding program * State of the art systems and tools * Excellent benefits * Great work environment Watermark Retirement Communities, Inc. is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQ – proudly embracing diversity in all of its manifestations. Watermark Retirement Communities, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any associate at Watermark or its affiliates via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Watermark Retirement Communities, Inc. No fee will be paid in the event the candidate is hired by Watermark as a result of the referral or through other means. Watermark Retirement Communities has been a leader in the senior housing industry for over 30 years, and our commitment to our associates and a strong, positive culture is a significant driver of this success. When you walk through the front door of one of our communities, you will feel something special; an atmosphere of personal, authentic human connection. We call it making Ripples. We invite you to be a part of a team where you are encouraged each day to slow down, see the value in every person, create Ripples, and share stories that celebrate life and the human connection. We are proud of the talented and nurturing associates that have chosen to work for Watermark, and we value each and every one. Join us in creating culture one story at a time.


    Employment Type

    Full Time

  • Business Office Manager / HR - Full-Time
    Watermark Retirement Communities    Bullhead City, AZ 86439
     Posted 4 days    

    Watermark Retirement Communities is one of the Top 25 Best Workplaces in Senior Housing for Independent Living, Assisted Living, Memory Care, Skilled Nursing and Home Healthcare. For over 30 years, we’ve been a company that celebrates people, their stories, and their meaningful interactions—because every interaction matters! Watermark is focused on keeping our communities healthy and our residents thriving through leading edge technology and well-being programs that benefit our entire Watermark family. Learn more. Stay Safe. Be Well. We are proud of the talented and nurturing associates that have chosen to work for Watermark, and we honor each of them. Why Work at Watermark Retirement Communities? * Get Immediate Access to Earned Income Through Dayforce Wallet! * Competitive Wages * Excellent Benefits! * Easy Shift Scheduling with Mobile App! * Recognition and Rewards Program * Vacation, Holiday, and Sick Pay * 401k Program! * Associate Discounts * Education and Training Programs available This position is located in Bullhead City, Arizona. Experience with Medicaid Billing and Account Receivable focus with collections preferred. Watermark Retirement Communities has been a leader in the senior housing industry for over 30 years, and our commitment to our associates and a strong, positive culture is a significant driver of this success. When you walk through the front door of one of our communities, you will feel something special; an atmosphere of personal, authentic human connection. We call it making Ripples. We invite you to be a part of a team where you are encouraged each day to slow down, see the value in every person, create Ripples, and share stories that celebrate life and the human connection. We are proud of the talented and nurturing associates that have chosen to work for Watermark, and we value each and every one. Join us in creating culture one story at a time. We are looking for a unique person with a unique combination of skills. For us the right candidate will have expertise in AP/AR/Billing and payroll and in addition to the day to day operations of the business office will also have the skills and experience in Human Resources to on board new associates, administer benefits, orientation and understanding and upholding employee law. If you have this unique set of skills and are looking to work with a great company in a beautiful community, we would like to hear from you! This is an incredible opportunity for an experienced Accounts Receivable/Accounts Payable and Human Resources. If your experience and passion fit our criteria, we invite you to answer this ad. Job Requirements: * Degree in Accounting, Finance or related field preferred * Medicaid billing experience may be required based on state acceptance * 2-4 years’ experience in a financial role in a Senior Housing Setting preferred * Excellent organizational * Experienced Human Resource leader * Comfortable with the state labor laws * Must have payroll experience * Computer and systems literate * Proven leader What you will get from us: * Comprehensive orientation and onboarding program * State of the art systems and tools * Excellent benefits * Great work environment Watermark Retirement Communities, Inc. is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQ – proudly embracing diversity in all of its manifestations. Watermark Retirement Communities, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any associate at Watermark or its affiliates via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Watermark Retirement Communities, Inc. No fee will be paid in the event the candidate is hired by Watermark as a result of the referral or through other means. Watermark Retirement Communities has been a leader in the senior housing industry for over 30 years, and our commitment to our associates and a strong, positive culture is a significant driver of this success. When you walk through the front door of one of our communities, you will feel something special; an atmosphere of personal, authentic human connection. We call it making Ripples. We invite you to be a part of a team where you are encouraged each day to slow down, see the value in every person, create Ripples, and share stories that celebrate life and the human connection. We are proud of the talented and nurturing associates that have chosen to work for Watermark, and we value each and every one. Join us in creating culture one story at a time.


    Employment Type

    Full Time

  • Certified Professional Coder (Medical Coder)
    TERROS, Inc.    Phoenix, AZ 85067
     Posted 4 days    

    Overview

    Terros Health is pleased to share an exciting and rewarding opportunity for a Certified Professional Coder (Medical Coder) w orking at our Central Avenue Location (possibility for remote in Arizona) . Reporting to the Manager of Transactional Claims, the ideal individual is flexible, compassionate and professional. The Medical Coder position is responsible for supporting the Revenue Cycle Management (RCM) department with claims coding and billing review, best practices, coding recommendations and policy setting, and staff training and education.

    Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

    Recently awarded among Arizona’s Most Admired Companies in 2020 by AZ Big Media

    Responsibilities

    Terros Health (http://www.terroshealth.org) is hiring a Medical Code r at our Central Avenue location in Phoenix, AZ.

    High School Diploma or GED Equivalent; Bachelors degree preferred

    5+ years’ experience in a coding and billing position

    Full-Time, Employed

    Monday-Friday, 8am-5pm

    ***May Work Remote Full or Part Time - In Arizona***

    No Weekends

    Offering Excellent Salary

    Full Benefits, Including 401K and Generous PTO/PST (4+ weeks)

    Medical Coder Duties Include:

    + Ensuring that codes are assigned correctly and sequenced appropriately per government and insurance regulations

    + Reviewing claims and configuration to ensure compliance with coding guidelines and best practices

    + Reviewing patient charts, claims, and policies as needed to verify, correct and ensure accuracy of billable services

    + Training and support to via claims team members and practitioners related to appropriate billing procedures and coding requirements

    + Recommending and implementing strategic protocols for coding review and code modifications

    + Collaborating with cross functional teams such as Compliance and Contracting

    + Stay up to date on coding requirements and best practices, including to attend external trainings and meetings to proactively develop and implement forward thinking best practices

    Terros Health offers an excellent benefit package including, but not limited to:

    + Medical, dental, and vision insurance

    + Group life and disability insurance

    + Employer matched 401(k)

    + Generous PTO/paid sick leave (4+ weeks in year 1)

    + Wellness and employee assistance plan

    Apply with your resume atwww.terroshealth.org

    Qualifications

    + High School diploma or equivalent. Bachelor’s degree preferred.

    + Certification in medical coding and billing (Preferred, not required)

    + 5+ years’ experience in a coding and billing position

    + Demonstrated knowledge of NextGen or similar EHR

    + Intermediate knowledge of Microsoft suite, especially excel functions and tools.

    + Must have a valid Arizona Level 1 Fingerprint Clearance card or apply for one within 7 working days of assuming role.

    + This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.

    + Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies.

    + Must pass a TB Test.

    Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    COVID 19 Precautions:

    Terros Health remains open for all our patients’ health and wellness needs. We have put in place many protocols to protect our employees and patients and to create a safe work environment. Visit our website to learn more: https://www.terroshealth.org/covid-19/

    Job LocationsUS-AZ-Phoenix

    Job ID 2021-5770

    # of Openings 1

    Category Billing & Reimbursements

    Program Finance

    Weekly Hours 40


    Employment Type

    Full Time

  • Medical Records Technician
    STG International    Florence, AZ 85132
     Posted 4 days    

    STG International is accepting resumes of qualified candidates for the Medical Records Technician position to work full-time supporting the healthcare delivery mission for detainees in custody in support of ICE Health Service Corps at the Immigration and Customs Enforcement Medical Facility.

    MISSION:

    IHSC’s mission is to provide medical care to maintain the health of individuals in the custody of ICE through an integrated health care delivery system, based on nationally recognized correctional, detention and residential health care standards. The Agency is committed to providing healthcare services to protect the nation’s health, reduce global disease and provide medical support for the law enforcement mission of the safe apprehension, enforcement and removal of detained individuals involved in immigration proceedings. IHSC is committed to ensuring a system of care that is ethical, responsible, and accountable through rigorous surveillance and monitoring activities.

    REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

    1. Knowledge of the basic principles of standard electronic medical record procedures, methods, and requirements to perform a full range of routine medical records management.2. Knowledge of the procedures, rules, operations, sequence of steps, documentation requirements, time requirements, functions, and workflow to process electronic medical records, to review records for accuracy and completeness, and to keep track of processing deadlines.3. Knowledge of medical terminology.4. Ability to manage high volume of medical records daily to include intake, discharge, and requests for records from outside sources.5. Ability to recognize information inconsistencies and take appropriate action to resolve.6. Ability to maintain an electronic medical record system and ensure compliance with all regulatory agencies that provide governance and guidance on handling medical records in an appropriate manner.7. Ability to work in a multi-cultural and multi-lingual environment.8. Ability to work approximately 90% of time using computers, scanners, and printers and literate in their usage.9. Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the patient understands.10. Ability to adapt to sudden changes in schedules and flexibility in work requirements.11. Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders.12. Ability to establish and maintain positive working relationships in a multidisciplinary environment.13. Ability to navigate in an electronic work environment including electronic health records, web based training and communications.14. Knowledge of, and a high level of proficiency in common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint.15. Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).

    MAJOR DUTIES AND RESPONSIBILITIES:

    1. Prepares, updates, and maintains a medical record for each patient ensuring accuracy of information.2. Maintains appointment system for patients and clinical staff where applicable.3. Tracks compliance with scheduled patient appointments, making timely reminders notices, or calls to the clinic and IHSC staff prior to each appointment where applicable.4. Determines coding for relevant medical record forms from appropriate references.5. Files/scans laboratory, radiology, and other reports in appropriate sections of the electronic medical record within prescribed time period.6. Routes clinical reports to appropriate clinic staff within prescribed time period.7. Archives clinical information from the medical record within prescribed time period in accordance with established IHSC policy and procedures. 8. Corresponds with outside medical facilities and Contractors to request pertinent medical information to place in the medical record using appropriate and authorized ICE and IHSC forms. Tracks requests and performs follow-up ensuring receipt of information requested.9. Reviews all documentation for completeness and routes incomplete documents to the appropriate provider for correction prior to placing/scanning in the medical records.10. Retrieves and transports required and requested medical records to the appropriate provider throughout the medical facility using appropriate IHSC policy and procedures to maintain privacy.11. Uses multiple mediums to process a variety of narrative and tabular material (e.g., correspondence, tabular data, reports, etc.) to prepare, update, and maintain a medical record and provide required and requested information to appropriate medical personnel.12. Performs record keeping functions in accordance with program policies and position.13. Maintains a high level of proficiency and ease of use utilizing electronic health records.14. Completes and passes all discipline specific competencies testing, initially and annually.15. Completes all initial, annual and ad hoc training as required/assigned.16. Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities.17. Adheres to, and maintains awareness of, IHSC Policies, Procedures, Directives, Operational Memoranda and accreditation standards as prescribed by ICE/IHSC.18. Adheres to, and participates in, IHSC’s Safety, Prevention, Infection and Control, Quality Improvement, Patient Education and other programs and collateral duties as appropriate to position.19. Attends and participates in general/medical staff meetings.20. Other duties as assigned.

    Required Skills

    ATTRIBUTES AND PROFESSIONAL QUALITIES:

    1. Strong oral and written communication skills.2. Excellent interpersonal skills.3. Critical thinking skills4. Cultural competency.5. Integrity and honesty.6. Verbal and written proficiency in Spanish (preferred, not required).7. Experience in a detention/correctional or residential healthcare setting (preferred, not required).

    REQUIRED EDUCATION AND EXPERIENCE:

    Degree issuing institution and or program must be accredited by an entity recognized by the U.S. Department of Education

    1. High School Diploma or GED equivalent.2. Minimum of one year experience in a healthcare setting as a medical record technician, medical record clerk, unit secretary, or similar position where the processing of electronic medical/health records was part of the daily responsibilities

    PHYSICAL DEMANDS

    1. Required to walk unaided at a normal pace for up to 10 minutes and maintain balance.2. Required to respond to any medical emergency within 4 minutes, where a fast walk or jogmay be necessary to provide assistance.3. Required to perform CPR/emergency care standing or kneeling.4. Must have the ability to assist sick, injured or aging detainees or staff exiting the buildingduring an emergency (may require lifting, dragging, wheeling or carrying someone whoweighs significantly more than self).5. Must be able to see, hear and smell with or without the use of aides if necessary(exceptions on a case by case basis).6. Must easily alternate between kneeling and standing.7. Must be able to lift, push, or carry 30 pounds.8. Must perform the duties in a stressful and often austere environment without physicallimitations.9. Must be capable of standing on hard services (cement floors) for long periods of time.

    SUPERVISORY CONTROLS:

    This is a contract position and supervisory controls will be set forth by the Contractor. Technical oversight will be provided by the Government Technical Monitor (GTM).

    STG International, Inc (STGi) is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission.STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.

    STG International, Inc (STGi) is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission.

    STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.

    STG International, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

    Required Experience


    Employment Type

    Full Time

  • Unit Clerical
    Sodexo    PHOENIX, AZ 85067
     Posted 4 days    

    **Benefits Eligibility**

    Part Time Benefits: At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits like paid time off, financial and savings programs and access to our employee assistance program and other discounts (eligibility varies by unit and may not be available to all employees).

    **Position Summary**

    The Unit Clerical will complete the clerical tasks assigned by the supervisor in accordance with corporate guidelines. Provide accurate, friendly, quality service to customers/clients when processing customer/client transactions. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

    **General Responsibilities:**

    + Performs routine and varied clerical duties in accordance with standard procedures.

    + Performs activities such as photocopying, compiling records, filing, tabulating, posting information and scheduling appointments.

    + Writes types or enters information into computer to prepare correspondence.

    + Prepares issues and sends out receipts, bills, policies, invoices, statements and checks.

    + Maintains records, prepares forms, verifies information and resolves routine problems.

    + Operates various office machines.

    + Opens and routes incoming mail, answers correspondence and prepares outgoing mail.

    + Answers telephone, conveys messages and runs errands.

    + May receive, count and deposit cash, as needed.

    + May include human resources functions (including benefit administration, personnel action forms and payroll processing) for the unit as well as the district and region.

    + Complies with all company safety and risk management policies and procedures.

    + Reports all accidents and injuries in a timely manner.

    + Participates in regular safety meetings, safety training and hazard assessments.

    + Attends training programs (classroom and virtual) as designated.

    + May perform other duties and responsibilities as assigned.

    **Qualifications & Requirements**

    + Willingness to be open to learning and growing.

    + Maturity of judgment and behavior.

    + Maintains high standards for work areas and appearance.

    + Maintains a positive attitude.

    + Ability to work a flexible schedule helpful.

    + Must comply with any dress code requirements.

    + Must be able to work nights, weekends and some holidays.

    + Attends work and shows up for scheduled shift on time with satisfactory regularity.

    **Experience/Knowledge:**

    + High School diploma, GED, or equivalent experience.

    + 0 to 1 years related experience.

    **Skills/Aptitude:**

    + Presents self in a highly professional manner to others and understands that honesty and ethics are essential.

    + Ability to maintain a positive attitude.

    + Ability to communicate with co-workers and other departments with professionalism and respect.

    + Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.

    + Must have basic phone and computer skills (email, texting, etc.).

    **Physical Requirements:**

    + Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.

    + Significant walking or other means of mobility.

    + Ability to work in a standing position for long periods of time (up to 8 hours).

    + Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

    **Working Conditions (may add additional conditions specific to defined work location):**

    + Generally in an indoor setting; however, may supervise outside activities and events.

    + Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.

    + While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.

    + The noise level in the work environment is usually moderate to loud.

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

    **Job Locations** _US-AZ-PHOENIX_

    **System ID** _728000_

    **Category** _Administrative_

    **Employment Status** _Part-Time_

    **Unit Name** _DESERT WILLOW CONFERENCE CTR_

    **Unit Contact** _Vicki Santini_

    **Target Hourly Rate** _$17.00_


    Employment Type

    Full Time

  • Customer Experience Representative /Office Administrator/Receptionist
    Service King    Phoenix, AZ 85067
     Posted 5 days    

    **Position Title: Customer Experience Representative**

    **Department: Operations**

    **Reports To: General Manager**

    **Our Company:**

    For over 40 years, Service King has been a collision repair operator of choice, with 350 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.

    **Position Summary:**

    The Customer Experience Representative is responsible for ensuring best-in-class customer service is delivered to all customers throughout the repair process.

    This position requires a high level of customer service, communication skills, and a positive attitude. The Customer Experience Representative must possess a moderate level of technical knowledge about the auto-collision repair process.

    **Responsibilities:**

    + **Review with customers and walk through high-level repair process and next steps:** Greet customers by phone or in-person; educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures

    + **Complete all facets of vehicle intake process:** Walk the vehicle with the customer; map damage areas with markers; take/upload photos and customer info to Service King's Centralized File Management team; pre scan vehicles; prepare vehicle tags and packet for Repair Planner

    + **Establish communication expectations with customer:** Provide repair status updates to customer via call or text based on an established communication cadence with the customer

    + **Communicate with Repair Planner:** Frequently communicate to get updates regarding the status of vehicles within the repair process

    + **Conduct final quality control check:** Perform the final quality control check prior to customer pick up to ensure the quality of the repair will meet or exceed customer expectations and Service King's standards

    + **Perform administrative tasks** : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

    + **Provide additional support to Repair Planner (as needed):** Complete parts invoices and provide additional support for Repair Planner role as needed

    **· Additional responsibilities as assigned**

    **Competencies:**

    _Core Competencies:_

    + **Teamwork** – Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting teammates.

    + **Accountability** – Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for improvement.

    + **Results Driven** – Can be counted on to drive pace to achieve results and consistently meet or exceed expectations; Executes priorities with a focus on critical work to achieve targeted goals.

    + **Sound Judgment** – Makes good decisions by analyzing the situation, leveraging experience, and using available information; Objectively evaluates problems, discovers root causes, and works toward timely resolution.

    + **Customer Focus** – Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and needs.

    _Specialized Competencies:_

    + **Interpersonal Skills** – Ability to create positive interactions with customers

    + **Multi-Tasking** – Ability to work on and successfully complete many different task or projects at the same time

    + **Problem-Solving** – Ability to determine solutions to customer problems quickly and effectively

    + **Stress Management** – Ability to perform under pressure and in adversity

    + **Excellent Written and Verbal Communication** – Ability to provide clear, concise information in writing, via phone or in-person

    **Position Requirements**

    **Basic/Required:**

    + Legally authorized to work in the United States

    + 6 months or greater of prior experience working in a fast-paced, customer-service environment

    + Proficient with Computers, as well as, other software

    + Valid driver's license required

    **Preferred:**

    + Bilingual (Spanish)

    + Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

    + Ability to work collaboratively with others to meet shared objectives

    _Service King provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability._

    **Requisition ID:** 25577

    **Category:** Customer Experience Rep

    **Job Type:** Full-Time


    Employment Type

    Full Time


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