Job Description

Infosys - Senior Tech Support Associate- Infrastructure Support

We are growing our US team by the hundreds this year. It’s a very exciting time to join our team because we not only invest in your technology training upon onboarding, we make a commitment to continue our investment in your learning throughout your career at Infosys. We offer mentorship programs, continuing education courses with our digital classroom partners and we build our leaders on the inside with our Leadership Institute program.

As a Senior Tech Support Associate, you will provide specialized support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team and other Tech Support Associates by providing production and maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.

Basic Qualifications:

Completed Associate’s degree or a high school diploma with a minimum of 4 years of work experience
Exposure to computer skills
Attention to detail and problem solving ability
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Positions are across multiple locations within USA including Indianapolis IN, Raleigh NC, Hartford CT, Richardson TX, Tempe AZ. Candidate must be located within commuting distance or be willing to relocate to the area. This position may require travel and/ or relocation.
Preferred Qualifications:
Google IT Support Certificate
Experience with programing language, network, infra skills
Experience with Microsoft Office tools, creating / maintaining excel spreadsheets
Ability to analyze data and communicate ideas clearly

Responsibilities include but not limited to:
Participate in designing and detailing processes related to the software development life cycle
Trouble-shoot issues, document process, review checklists, and develop reference implementations
Provide Infrastructure support
Provide application development support
Provide production support – monitor applications, batch jobs, servers, network devices, databases, operating systems, raise and acknowledge tickets
Provide support services during scheduled releases, upgrades and software roll outs
Provide data for analysis of Level 1 issues logged and classify based on similar categories
Support technical team in deployment with activities to ensure a smooth go-live of new processes, products, or systems
Understand the existing system and processes to document
Reverse knowledge transfer to document the process of support and maintenance
Prepare and submit daily status reports to the lead, update work progress in project trackers as required
In addition to the above, based on the area of work like application development, infra support, cyber support, Microsoft office, service now, associated areas of responsibility will apply
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.

About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.

With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

To learn more about Infosys and see our ideas in action please visit us at www.infosys.com

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