You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.
How will you make an impact in this role?
This is an opportunity to join the Enterprise Paltform (EP) - Digital Banking team within American Express. As a Product Manager, you will be part of a hard-working and fun team that develops and delivers next-generation capabilities for banking products and benefits to our customers.
The Product Manager in the EP - Digital Banking team is responsible for the development and deployment of capabilities and features enabling regulatory compliance and for the support of audits and exams. The successful individual ensures that the Product meets the evolving needs of the enterprise policies and regulatory standards. Requires strong organizational, technical and creative problem-solving skills. Requires strong organizational, documentation, analytical, collaborative and problem-solving skills. Must work well in a dynamic, complex environment and under deadline pressures. Partners with other product managers in order to convert the regulatory roadmap into a release cycle and coordinates the efforts of engineerings teams within a SAFE train to deploy the new features across markets and products.
The Product Manager will report and assist the Director Product Management. The successful candidate will have a strong understanding of American Express business and operating models, platforms, products and services, understand the key risk and regulatory areas and identify due diligence regulatory controls across the core digital banking ecosystem.
+ Work with key partners and colleagues to implement a product and regulatory roadmap aligned with the platform vision
+ Collaborate with cross-functional teams to understand the processes, risks, controls and regulatory domain
+ Adapt quickly to a fast paced ecosystem and regulatory changes, validate action plans, identify gaps and document results
+ Translate requirements into well-defined capabilities and partner with product managers and owners on the writing of features and user stories with acceptance criteria
+ Prioritize backlog with stakeholders, help make difficult tradeoffs, remove roadblocks and track performance and delivery
+ Manage and support multiple processes in a high-pressured environment
+ Identify risks and challenges to deliver on timelines and move quickly with dependent teams
+ Communicate with stakeholders and facilitate resolution of risks, issues, and changes tied to the product backlog
+ Interact with stakeholders to identify needs, opportunities, and gaps, and solve problems;
+ Enable effective assessment of controls and ensure audit readiness
+ Maintain necessary documentation and records to assure efficient and consistent regulatory compliance efforts
+ Provide materials and support needed during inquiries and audits
+ Agile mindset and transformation champion
Skills and Qualifications:
+ 4 years of experience in Product management and delivery
+ Financial services industry experience and an understanding of related products, services, features, economics and key regulations
+ Strong experience maintaining a compliant product and effectively integrate compliance requirements into business, operational, technological, data, and financial components
+ Knowledge and experience in the application of regulatory practices in a digital banking environment
+ Understanding of evolving banking, data privacy, accounting, and financial compliance and regulatory requirements and environment
+ Good balance of technical knowledge and business acumen and experience working with third parties
+ Ability to break-down a complex problem into components, and provide recommendations with transparency and integrity
+ An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Scaled Agile Framework and principles;
+ Must know how to write capabilities, features and stories with acceptance criteria;
+ Proven ability to adjust quickly to shifting priorities and multiple demands
+ Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment;
+ High degree of organization, individual initiative and personal accountability;
+ An ability to solve complex problems and a highly analytical approach;
+ BS, or equivalent degree in Business, Computer science, Information Technology related field;
As part of our diverse tech team, you can architect, code and ship software that makes us
an essential part of our customers’ digital lives. Here, you can work alongside talented
engineers in an open, supportive, inclusive environment where your voice is valued, and
you make your own decisions on what tech to use to solve challenging problems. Amex
offers a range of opportunities to work with the latest technologies and encourages you
to back the broader engineering community through open source. And because we
understand the importance of keeping your skills fresh and relevant, we give you
dedicated time to invest in your professional development. Find your place in technology
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
**Primary Location:** US-Arizona-Phoenix
**Other Locations:** US-New York-New York
**Req ID:** 22027013
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