Mcccd pipelineaz com
ServiceNow Business Analyst (Remote)
ICF     Phoenix, AZ 85067
 Posted 9 days    

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking an experienced ServiceNow Business Analyst to join an established ServiceNow implementation team.

Position Overview

This position supports the CDC ServiceNow program to modernize CDC’s business processes on the ServiceNow platform. The team follows Agile development methodology to implement new modules and enhance existing modules on the ServiceNow platform.

Job Responsibilities

The ServiceNow Business Analyst serves as a translator between technical teams and the client’s business community to collect, clarify, analyze and translate business requirements into documentation and conceptual design from which applications and solutions are developed. This position is within the context of an Agile team employing a Scrum development framework and collaborates closely with client stakeholders and internal team members.

During the requirements gathering phase, the ServiceNow Business Analyst holds meetings with stakeholders to define the business requirements, outcomes, and priorities. They document the requirements in the form of detailed stories and epics, with applicable acceptance criteria in collaboration with product owners and ICF’s technology team. and creates user stories and defects in the ServiceNow Agile Development module. In addition, the ServiceNow Business Analyst facilitates meetings with client and internal technical and operational teams, including backlog grooming and requirements review meetings to obtain requirements clarification. During the development phase, the ServiceNow Business Analyst supports clarification questions from developers and testers and provides demonstrations of the functionality to end users. Once development is complete, the ServiceNow Business Analyst facilitates user acceptance testing including delivering training to end users, and preparing documentation such as process guides, job aids, and standard operating procedures to support a successful go live.

Minimum Job Requirements:

+ Bachelor’s Degree

+ 4+ years experience as a Business Analyst in a fast-paced application development environment

+ 4+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)

+ 4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback

+ Excellent oral and written communication skills.

+ 2+ years analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand

+ Must be able to obtain Public Trust clearance.

Desired Skills:

+ 2+ years of experience with the ServiceNow Platform

+ 2+ years of experience with understanding of various software development cycles (e.g., Agile, Waterfall,etc.); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., ServiceNow Agile Development

+ 2+ years of experience with basic system technologies as they relate to the project deliverables

+ 2+ years of experience with business process mapping and the use of project management software

+ 2+ years of experience with providing technical assistance and troubleshooting by effectively responding to inquiries

+ 2+ years of experience thriving in ambiguous software development environments

+ Ability to work well under constantly changing deadlines and priorities



Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (\_files/employers/poster\_screen\_reader\_optimized.pdf) and Pay Transparency Statement (\_English\_unformattedESQA508c.pdf) .

Pay Range - There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is -


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Job Details

Employment Type

Full Time

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