Mcccd pipelineaz com
Director, Product Management OCE
IQVIA     Mesa, AZ 85213

Orchestrated Customer Engagement (OCE) - Your Team and Product

IQVIA Orchestrated Customer Engagement (OCE) is a solution that connects sales, marketing, medical and other functions to help life sciences companies transform to a new orchestrated commercial model.

It supports customer-facing roles such as sales representatives, MSLs and KAMs with functionality that goes far beyond traditional CRM and marketing automation. OCE provides unmatched mobile access, advanced intelligence and digital marketing capabilities that enable brand marketers to run sophisticated multi-channel campaigns and the field to trigger compliant personalized touchpoints.

**Your Role**

+ As a Director, Product Management in OCE Product Team, you will have the unique opportunity to be part of a dynamic and experienced global team of product managers and technologists.

+ This team is based across the globe and engages with global life sciences and bio-pharma companies to understand their need to bring Orchestration into their Customer Engagement operations while leveraging leading edge technology platform: OCE.

+ You will work with senior members of the product team to understand customer needs and define, prioritize, and deliver the product roadmap.

+ You will own our Medical Persona –as we see the changing healthcare environment is leading to a shift in Medical Affairs: COVID-19 accelerated use of digital and increased reliance on MSLs.

+ You will take complete ownership of features – keeping pieces together that positions today our Orchestration as Differentiating.

+ This is about bringing latest and greatest features to the market – leading our omnichannel strategy and maintaining our persona competitive advantage. Providing the technology which will facilitate new ways to engage with customers and create new platforms for information to be distributed across the ecosystem of care.

+ With better data, better insights. You will help the Medical teams, to convey the required scientific innovations.

**Core responsibilities:**

+ Be the voice-of-the-customer – integrate feedback into the product plan and life-cycle, being the SPOC (Single Point of Contact) of top pharma companies.

+ Define product vision and roadmap for OCE owned components.

+ Develop clear and compelling Market Requirements (MRDs) for new initiatives and existing product enhancements, including business justification, revenue potential, and operational impact. The role will have to work closely with the Business Unit Tech leads to identify and prioritize the requirements related to their local markets.

+ Collaborate with the product development team on specifications, design, and acceptance testing.

+ Ensure all required system and user documentation is created accurately for internal and external use.

+ Develop and maintain competitive intelligence.


**Cross-functional team responsibilities:**

+ Collaborate with Business Units (Bus) to understand market requirements and competitive landscape.

+ Collaborate with key stakeholders in engineering, development and services to conceptualize, document, build, and evangelize new capabilities.

+ Partner with product marketing to effectively communicate the value proposition and messaging for the product, case studies, sales tools, and collateral.

+ Effectively communicate with customers, sales, marketing, development, and senior management as a Subject Matter Expert (SME).

+ Provide input on training, marketing material, and product rollout.

**Required Experience:**

+ Product or project management experience with models like PMI, Agile, and Pragmatic Marketing.

+ Experience in SaaS, Cloud Services, or related fields.

+ Salesforce Certification: Salesforce Administrator or Salesforce Consultant. Â

**Education Required:**

+ Master/MBA Degree in product management, computer science, project management, innovation or a related business degree

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

As the COVID-19 virus continues to evolve, IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status.

EEO Minorities/Females/Protected Veterans/Disabled

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Job Details

Employment Type

Full Time

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