The picturesque _Hilton Sedona at Bell Rock_ is looking to add a _Front Office Manager_ to help lead the team due to a promotion\!
Set against world\-famous red rocks and following a multi\-million dollar renovation, our hotel's designed with locally\-inspired elements that capture the essence of Sedona\. This gorgeous property has 221 rooms, 14,000 square feet of banquet space, and 3 food and beverage outlets \- plus an 18\-hole championship golf course and 25,000 square feet fitness center\. These outlets include a 3\-meal restaurant / bar, pool cafe, and in\-room dining\.
This position will report to the Director of Front Office Operations and help oversee a team of 35\-40 team members and 4 supervisors\.In this role the Front Office Manager is active at the front desk during shifts, training and maintaining a high level of guest service and is a part of the administrative duties of the department along with acting as hotel Manager on Duty\. The ideal candidate will be able to face guest issues with a problem\-solving attitude and be an engaging leader in a resort environment\. At least 1 year experience in a leadership role with a minimum of 2 years face to face customer service experience, with hotel experience preferred but not required\.
For more information on the property, please visit:
+ Hilton Sedona Resort at Bell Rock
+ Hilton Sedona Resort Bell Rock \(@hiltonsedona\) • Instagram
A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\.
**What will I be doing?**
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Manage all Front Office operations to include, but not limited to, guest service and registration \(check\-in/check\-out\), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
+ Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
+ Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
+ Ensure compliance with Company standards
+ Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
+ Initiate and implement up\-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
+ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
+ Complete audit procedures, as needed
+ Recruit, interview and train team members
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Customer Focus
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Manager\-Hilton Sedona Resort_
**Requisition ID:** _HOT08QS8_
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