Robert Half is looking for an IT Systems Engineer who will be responsible for the daily support of our clients including both proactive and reactive scenarios for our Chandler, Az based clients. This position is also responsible for the internal processes that must be followed within our support software, communication with clients as to the status of their requests, and ultimately resolving those requests based on their associated agreements.
What You're Accountable For:
+ Providing remote technical support for all clients based on assigned tickets.
+ Adhering to all policies, expectations, and SLAs to ensure client needs are addressed and proper documentation of time, work completed, & communication to clients and vendors.
+ All client documentation associated within assigned vertical.
+ Reviewing 30+ tickets a day and taking actions as necessary to resolve these tickets as soon as possible and serving as an escalation point.
+ Maintaining a minimum of 85% billable / utilization.
+ Working closely with Express Lane Engineers for proper scheduling and ticket routing.
+ Providing after hours technical support as part of a rotating schedule.
+ Coordinating with other departments as necessary to provide an exceptional client experience.
+ Engaging in project-based assignments on an as needed basis.
+ Interfacing with 3rd parties (i.e. Dell) to facilitate manufacturer warranty support.
What You'll Use:
+ Microsoft 365
+ Active Directory
+ ConnectWise Manage (Ticketing System)
+ IT Glue (Documentation)
+ Windows & Mac Desktop & Server Operating Systems
+ Cisco & Meraki
Who You Are:
+ You hold a bachelor's degree in IT or similar field, OR you have equivalent work experience.
+ You have at least two (2) years of experience in an IT Help Desk environment.
+ You are CCNA- or MCSA-certified.
+ You have knowledge of Windows operating systems (both Desktop & Server).
+ You understand and can troubleshoot various technical problems such as Microsoft Exchange, Office 365, VMWare, Hyper-V, routing, switching, firewalls, WiFi, VoIP, Cisco, Meraki, Synology, and Equallogic.
+ You have a customer-first orientation and the ability to communicate effectively.
What You're Accountable For:
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
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