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Product Manager - Small Business Card Customer Experience
Wells Fargo     TEMPE, AZ 85282
 Posted 5 days    

**About this role:**

Wells Fargo is Seeking a Product Manager within Card Retail Services as part of Consumer Lending. This role will be part of a team responsible for moving the lines within the Small Business Credit Card space. Partnering to manage initiatives around customer experience, servicing, operational and new product launch. In this role, we are seeking a candidate that has experience around Small Business Card or Consumer Card experience, with an eye on partnership and support that will support the full lifecycle of Small Business Cards, while understanding the dynamics of the customer journey. Learn more about the career areas and lines of business at

**In this role, you will:**

+ Strategize marketing based on assessment of results-based environment and new opportunities for product implementation and enhancements

+ Review and analyze development of new products and product lines

+ Provide support for product life cycle management

+ Review global market dynamics, trends, regulatory impact, and risk management

+ Present recommendations to resolve more complex situations and exercise independent judgment

+ Develop, implement and maintain products, services and marketing programs

+ Adhere to compliance and privacy regulations and policies

+ Collaborate and consult with project teams, internal partners and stakeholders, including vendors and third parties

**Required Qualifications, US:**

+ 2+ years of Product Management experience, product development experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications:**

+ Knowledge and understanding of credit card products, policies, and procedures (Small Business and/or Consumer)

+ Knowledge and understanding of product management

+ Experience in Customer Experience principles

+ Experience determining the root cause of identified issues

+ Excellent verbal, written, and interpersonal communication skills

+ Ability to manage multiple and competing priorities

+ Strong project management skills

+ Experience developing partnerships and collaborating with other business and functional areas

** This position is not eligible for Visa sponsorship.


+ 800 Walnut St Des Moines, IA

+ 1525 W WT Harris Blvd. Charlotte, NC

+ 401 S Tryon St Charlotte, NC

+ 2200 Concord Pike Wilmington, DE

+ 1150 W Washington St Tempe, AZ

+ Preferred locations listed above. Other locations within the Wells Fargo footprint may be considered. Relocation assistance is not available for this position. Job posting may come down early due to volume of applicants.

**Pay Range:**

+ CO - Colorado Springs: $63,600.00 - 113,000.00 USD Annual- May be considered for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards.

+ NV- Carson City Pay Range: 63,600.00 - 113,000.00 USD Annual

+ CT - West Hartford Pay Range: $69,900-124,300 USD Annual

+ NYC- Pay Range: $76,300-135,700 USD Annual

+ NJ- Jersey City Pay Range: $76,300-135,700 USD Annual

+ NY- Ithaca Pay Range: 63,600.00 - 113,000.00 USD Annual

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


**Req Number:** R-225641-4

**Updated:** Sun Nov 20 00:00:00 UTC 2022

**Location:** TEMPE,Arizona

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Job Details

Employment Type

Full Time

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