As a member of Oracle Health's Service Resiliency Program, you will be critical to advancing the operational excellence of Oracle Health. You will be a valued partner with and consultant to Service Owners to help them design, deliver, and deploy reliable services. You will design and develop software solutions to enhance Oracle Health's Observability capabilities. Your work will help identify common problem themes and patterns that threaten resiliency at Oracle Health. The work will be varied and complex needing daily independent judgement ensure stability for the clinicians on the front lines of healthcare.
A successful candidate will bring a passion for problem solving, strong collaboration skills and the ability to work closely with software engineers, product managers, and operations teams. Most importantly – we believe in a people-first approach - we want to improve resiliency for our customers while having fun doing it! Our team consists of people from a wide variety of backgrounds, different professional and life experiences, who support each other to build things the right way and enjoy our vacation time.
As a member of the Service Resiliency Program, you will collaborate with software engineers, product managers, and operations teams to design, deploy, and develop solutions to observe and monitor the customer experience of our products and the performance of the services those products depend on. You will enable them to leverage data to identify and resolve issues, ensuring that our products and services are performant and available for our customers.
Specific Responsibilities/Qualifications include:
+ Proactively monitoring and analyzing customer usage and experience data to identify and address issues before they become problems
+ Collaborating with customers and/or customer aligned teams to understand customer needs related to the user experience
+ Working with engineering, product, and operations teams to use data to measure and improve the reliability and performance of our products and services
+ Conducting and participating in post-incident reviews to identify opportunities for improvement and prevent similar incidents from happening in the future
+ Strong programming skills, particularly in languages such as Python. Experience with SQL is crucial, working with data and databases.
+ Knowledge of data warehousing concepts and experience with data modeling, database design, and ETL (Extract, Transform, Load) processes is essential.
+ Familiarity with big data technologies such as Hadoop, Spark, and Kafka is highly desirable.
+ Skilled in monitoring and logging tools like New Relic, Splunk, etc
+ A bachelor's degree in computer science, information technology, software engineering, or a related field is recommended for this position.
+ Receipt of the appropriate government security clearance card applicable for your position
+ Due to the client contract you will be assigned, this position requires you to be a U.S. citizen
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated location(s)**
California Pay Range: from $112,000 to $252,500 per annum. May be eligible for bonus and equity.
Colorado Pay Range: from $95,900 to $227,200 per annum. May be eligible for bonus and equity.
New York City Pay Range: from $99,300 to $239,900 per annum. May be eligible for bonus and equity.
Washington Pay Range: from $102,600 to $239,900 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer ***** . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
*** Which includes being a United States Affirmative Action Employer**
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