Consolidated Business Operations and Support Services Group
*We are open to supporting 100% remote work anywhere within the US. *
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
This position will be responsible for maintaining smooth operation of technical infrastructure for ICF’s omnichannel contact centers. The position will involve participation in an on-call rotation and will be required to support a variety of hardware platforms and software applications. Occasional late-night work is also required. Contact Center Support personnel function in a rapidly changing, busy environment to support the needs of a diverse population of internal and external customers. The ideal candidate will be equally at home supporting desktops, servers, networks, phones and software applications. The ideal candidate will be a quick learner and be accustomed to working with sensitive data types, as well as have a security-first mindset when designing new solutions. This position will encompass a variety of duties and is perfect for the individual seeking the opportunity to expand their skills.
+ Perform System Administration activities to include account management, monitoring and management of system resources (CPU, memory, disk, etc.), monitoring and auditing system logs, back-up and recovery, continuity of operations, security, and managing operating systems.
+ Contact Center Support (both at a desktop level and at a system level):
+ Respond to SMS and email alerts on system health
+ Accept telephone and e-mail requests directly from contact center staff as well as support requests through a ticketing system
+ Perform pro-active monitoring of systems including servers, circuits, applications, and network components.
+ Resolve issue if possible without escalation
+ Collaborate with external support vendors as needed
+ Perform application and system patching and upgrades
+ Other projects as assigned. Including, but not limited to the following:
+ Capacity planning/capacity data gathering
+ IIS administration including URL redirects & certificate maintenance for secure websites
+ Researching and implementing new technical solutions
+ Performing and maintaining system inventories
+ SAN administration
+ Blade server administration
+ Scanning and system hardening/remediation
+ VMware and Hyper-V management
+ Perform routine system backups and disaster recovery procedures.
+ Associate’s degree
+ Current moderate-level IRS clearance or ability to obtain
+ Familiarity with SQL Server 2019 and/or 2022
+ Familiarity with Windows Server 2019 and/or 2022
+ 1+ years’ experience configuring backup servers and repositories and performing backups and restores, preferably with Rubrik
+ Managed Group Policy Objects (GPOs) throughout Active Directory (AD) enterprise
+ Linux server administration experience
+ NICE CXone experience
+ IIS web server management and support
+ Microsoft SharePoint experience
+ Microsoft Dynamics experience
+ 2+ years’ experience in server or network support
+ 2+ years’ experience supporting Windows Server 2019 or 2022 and good comfort level with PowerShell scripting
+ 1+ year experience with Active Directory management
ICF offers an excellent benefits package, an award winning talent development program, and fosters a highly skilled, energized and empowered workforce.ICF International is an Equal Opportunity and Affirmative Action Employer - M/F/D/V
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are committed to creating a culture where we embrace our differences in ideas and identities. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. Learn more about what we dohttps://www.icf.com/ and our commitment to inclusionhttps://www.icf.com/company/about/diversity-inclusion.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) .
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is :
$51,333.00 - $87,267.00
Nationwide Remote Office (US99)
Need help? We're here:[email protected]
ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com (https://c212.net/c/link/?t=0&l=en&o=3731098-1&h=2556622195&u=https%3A%2F%2Fwww.icf.com%2F&a=icf.com) .
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