Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

**Overview**

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

**About:**

A renewable energy revolution is beginning to blossom into the world’s largest industrial transformation since the personal computer. The aging and vulnerable electrical grid is rapidly being supplemented and replaced by rooftop solar and rechargeable batteries. That evolution is about to explode as drivers flock to EVs and fuel those cars with electricity from home, leaving gas stations a relic of the past and spiking demand for sustainable, reliable, and affordable electricity. Sunrun is in the driver’s seat to lead this energy revolution as America’s leading residential solar and renewable energy provider, and is leading the change through modernizing and re-imagining the future of home electrification. We are looking for skilled individuals to help us drive this transformation with an entrepreneurial and customer first spirit helping cement Sunrun as the leader of the revolution.

Overview:

Customer obsession is one of our core values at Sunrun and providing service for our solar and battery systems is one of the main differentiators in our company’s products. Our care and field service business units at Sunrun play a key role in fulfilling our customer promise and ensuring that we become the beloved, trusted partner who customers want to continue working with to electrify their homes. In order to build a top-notch CX, we are revamping all the products used by the customer care and field service reps, both on a 1-off basis and as part of a broader nextGen CRM migration. Underneath our experience lies a set of complex workflows to ensure our customer journey is orchestrated in a simple, clean and efficient way, from communication and scheduling, to field service scheduling and routing, and everything in between.

As a Staff TPM, Customer Care & Field services, you will bring a rigorous, user-centered perspective to this problem space and lead roadmap vision, definition and delivery of a collection of products used by the customer care and field service departments. You will combine creative product strategy and technical acumen to deliver incredible products and experiences that will streamline our operational processes, drive efficiencies and provide superior end user experience.

**Responsibilities** :

+ Partner with cross functional stakeholders to define product requirements and shape strategy

+ Gather and leverage customer needs and feedback to drive roadmap prioritization and decision making

+ Evangelize platform mentality, building for scale, and reuse across multiple experiences

+ Collaborate with TPMs across the organization to identify, plan and manage cross-product dependencies

+ Engage closely with engineering to help determine the best technical implementation and design while balancing time-to-market needs

+ Organize business and user requirements into epics and user stories with clear acceptance criteria and actionable items for engineering teams

+ Promote a collaborative culture across teams and stakeholders by maintaining open and constant communication

**Qualifications** :

+ Bachelor’s degree or equivalent work experience

+ 5+ years of work experience. 3+ years in Product management roles

+ Prior experience working with the Salesforce exo system highly desirable

+ A blend of technical expertise, business acumen and customer empathy with an ability to design innovative solutions for complex problems

+ A passion for empathizing with and learning from customers

+ Proven track record of aligning and influencing stakeholders and driving consensus at all levels in a large organization

+ Strong analytical skills with the ability to translate complex needs into structured requirements and partner with engineering to drive software development

+ Experience leading execution of complex products in a effective and timely manner

+ Detail-oriented with exceptional written and oral communication skills.

_Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more._

_The starting salary for this opportunity ranges from $_ 138,137.00 _to $202,561.00._

_Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions._

**Recruiter:**

Daniel Slesnick ([email protected])

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at [email protected] .

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging (https://careers.sunrun.com/us/en/diversityandinclusion) drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.