Kforce has a client that is seeking a Customer Service Representative in Scottsdale, AZ.Duties Include:

* Customer Service Representative provides customer service support for the company and assists with clerical needs

* Responsible for answering and routing incoming calls (based on company script) to appropriate parties or taking messages

* Actively takes incoming customer service/support calls for the company

* Performs general office duties, such as maintaining records and management database systems; Accesses files and retrieves corporate documents, records, and reports

* Opens, sorts, and distributes incoming customer service and/or claims correspondence; Prepares responses to correspondence containing routine inquiries

* Prepares invoices, reports, memos, letters, and other documents, using word processing, spreadsheets, database, or presentation software

* As a Customer Service Representative, you will act as the Operations Administrator's backup as needed

* Operates a variety of standard office machines, including personal computer with a variety of software, phone, fax, shredding and photocopying

* Assist with special projects as assigned by the Operations Administrator or Claims Management department

* High School diploma or equivalent; Bachelor's degree preferred

* Minimum 3 years of experience in an administrative and customer service role

* Experience with Office Suite Software (Microsoft Office, including Outlook and Excel and Google Drive) and Word Processing Software (Microsoft Word and Google Docs)

* Strong Microsoft Product skills

* Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology

* Knowledge of principles and processes for providing excellent customer services; This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

* Excellent communication skills; Interacts with internal and external customers; This includes both verbal and written communication skills

* Ability to work as part of a team towards a common goal with a flexible attitude

* Excellent analytical skills and attention to detail

* Strong analytical and problem-solving skills

* Strong decision-making skills

* Reliable transportation needed for routine tasks such as picking up mail, taking mail to PO Box, etc.

* Insurance experience is highly preferred

* Bilingual in English/Spanish is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

*Compensation Type:*Hours*Minimum Compensation:*18.00*Maximum Compensation:*21.00