The Program Manager is responsible for overseeing the daily operations of the transportation services program to include call center, scheduling, database management, route optimization, driver and vehicle assignments. The Manager is responsible for ensuring program operations meet and where possible exceed the performance standards set for the targeted population being served. The Program Manager will provide leadership, employee supervision, support, and vision for the Transportation Program. The Program Manager is responsible for ensuring that the program provides safe, efficient, and timely transportation services to its targeted population of riders. The Transportation Program Manager demonstrates knowledge and understanding of current best practices in transportation services.

This position has 4-7 Direct Reports

Education & Experience, Knowledge/Understanding
Minimum Required:
• Bachelor’s degree or equivalent experience employed in roles that directly relate to transportation services
• One to three years of experience, preferably in transportation
• Ability to effectively communicate
• A minimum of two years supervisory experience, preferably in transportation
• At least one year of professional experience working with elderly persons or demonstrated knowledge of such
• Possess a valid Arizona driver’s license and insurance
• Must not have any restrictions for physical work for which reasonable accommodation cannot be made

Preferred:
• Have a Bachelor’s degree
• Have prior experience providing transportation services

Skills
• Interacts in a professional, respectful, positive, helpful manner, which promotes trust
• Establishes effective working relationships with internal and external stakeholders
• Excellent verbal, written, reading, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population.
• Excellent interpersonal skills and demeanor with the ability to build rapport and garner trust with others.
• Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Team, and Word.
• Possess organizational skills to include time management and problem solving
• Knowledge of the social, psychological, physical, and spiritual aspects of the normal aging process

Abilities
• Ability to maintain confidentiality, privacy, and dignity at all times
• Ability to model teamwork, professional communication, dependability, and flexibility
• Ability to maintain professional behavior in high pressure situations
• Ability to solve problems by applying analytical skills to include:
o collecting and reporting information
o Identifying trends and exceptions
o investigating to define problems more accurately
o sorting information in order of importance
o identifying relationships and linkages between components
o identifying variable potential causes and effects
o soliciting guidance to assign values of importance and urgency
o escalating issues of an exceptional nature

Website: FSL.org