As a Payments Relationship Manager Senior, Vice President you will oversee our Rate Review and Loyalty & Retention teams. This role involves leading pricing reviews of existing clients, developing and implementing client retention strategies, and driving cross-functional collaboration to achieve business goals. You will serve as a trusted advisor leveraging core knowledge to recommend and promote Chase Payment Solutions leading to increased retention and a positive client experience.

The Small & Medium-Sized Business Organization (SMB Payments) is part of global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking, payments, and value-added services. We take a client-first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start, run and grow their businesses. Together, J.P. Morgan and Chase hold the #1 position in payments market share -- both in number of transactions and volume -- processing over 2 trillion in volume and over 50% of eCommerce transactions in the U.S. The SMB Payments team is a group of builders with an entrepreneurial mindset, and we are looking for team members who value collaboration, accountability, inclusivity, customer centricity and innovation.

Job responsibilities

+ Oversee Relationship Managers (RMs) professionals with responsibility for conducting comprehensive pricing discussions, rate reviews, pricing negotiations, strategic product initiatives, and retention

+ Cross functional collaboration with Payments Solutions Center, Operations, Sales, Finance and Marketing to align pricing and retention strategies with overall business goals

+ Work with Finance and analytics teams to interpret data and make data-driven decisions to optimize operational efficiency and effectiveness

+ Manage, mentor, and develop team members to enhance their skills and performance, while fostering a positive and productive team culture

+ Support RMs with building and maintaining strong relationships with clients, understand their needs, ensure satisfaction and address client issues promptly

+ Establish and track key performance indicators, and review them regularly to provide feedback for continuous improvement

+ Prepare and present regular reports on pricing reviews and retention rates to identify trends and areas of improvement.

+ Ensure all pricing reviews and retention efforts comply with established policies and procedures to mitigate risk

Required qualifications, capabilities, and skills

+ 5+ years of experience in payments merchant acquiring

+ Proven experience in a managerial or leadership role

+ Strong analytical and problem-solving skills

+ Excellent communication and interpersonal skills

+ Strong organizational and project management skills

+ Ability to understand client needs and deliver exceptional service

+ Flexibility to manage multiple tasks and priorities simultaneously

+ Ability to adapt to changing business priorities

+ Track record of achieving targets and driving performance

+ High Level of integrity and professionalism, and compliance with established controls and regulations

Preferred qualifications, capabilities, and skills

+ Bachelor's and secondary degree

+ 8+ years industry or relevant experience

+ Extensive knowledge of functional discipline with proven track record of successful relationship management experience

+ 2+ years management experience

+ Extensive negotiation, selling, influencing and presentation skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans