Join the Collection team to focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist's work is creative, exciting, and different every day.

Job Summary

As a Loss Mitigation Collection Specialist lll, you will partner with our customers to provide the right solutions for delinquent retail banking accounts, accounts that have charged off as well as assist Retail Bankers with customers at the branch. You will provide appropriate repayment recommendations and options on customer accounts delinquency. You will follow by all applicable regulatory and departmental practices and procedures. Also you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals and ensuring customers satisfaction.

Job responsibilities

• Work in a call center environment that requires 100% phone-based customer interaction

• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers

• Communicate with customers in a metrics-driven environment

• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment

• Take ownership of each customer interaction while treating them with respect and responding with empathy

• Work both independently and in a team environment

• Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills

• 1+year of customer interaction or customer support experience required, either by phone or face-to-face

• 6+ months computer experience required, utilizing multiple computer applications in a Windows-based environment

• High school diploma or GED

Preferred qualifications, capabilities, and skills

• Experience with multiple browsers, multiple tabs ,window navigation and instant messenger tools

• Communicate both verbally and written

• Ability to influence internal and external business partners

If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll provide:

A competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more

Opportunities for professional growth and advancement

A work environment of high-energy employees that are trained, coached, focused, and driven

Paid classroom and on-the-job training, including industry-leading benefits that start on day 1

A culture that values diversity, equity, inclusion, integrity, and teamwork

Work Schedule:

+ Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.

+ This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans