**Become a part of our caring community and help us put health first**

Do you want be part of a team that is continuously learning and evolving to build innovative solutions? Do you love the challenge of solving problems to make a real difference to the business customers we serve by leading all phases of the product life cycle? Our software development team is best positioned in identifying impactful business processes to automate and deliver business value. In this role you will collaborate with business stakeholders and a close-knit agile team to develop products to meet specific customer needs and achieve specific cost and success outcomes.

The Lead Product Manager partners across various multi-disciplinary teams at Humana to define, design, and deliver digital pharmacy solutions to help drive improved health outcomes for our members. The Lead Product Manager sits in the center of strategy, design, engineering, pharmacy, and operations and is responsible for owning the full end-to-end product lifecycle. You should apply for this role if you are a technology leader who is passionate about solving complex healthcare problems and are looking for an opportunity to deliver innovative products and programs at scale.

**Responsibilities** ​

+ Develop and own the product vision, product strategy, Objectives and Key Results (OKRs), roadmaps, requirements and execution of multiple pharmacy programs and products ​

+ Utilize product management processes and tools such as: user research and concept testing, opportunity sizing and business case development, product blueprints, training development and ability to de-risk barriers to scale. Leverage a preferred Product framework consistently ​

+ Author and refine the backlog and make prioritization decisions across competing priorities. Display ability to balance and present tradeoffs between business objectives and customer needs. Successfully work with customer and internal stakeholders to understand pain points and workflow issues with existing live product features. Proactively work to mitigate risk ​

+ Inform data requirements with business rationale. Work with relevant partners to develop plans for data ingestion and optimization ​

+ Identify the highest impact areas for our members and providers. Translate metrics into business decisions and well-defined business use cases ​

+ Leverage a design-first (e.g., 'double diamond') approach to developing product requirements, including partnering with design/research, marketing, engineering, and other team members to deeply understand member and provider needs. Collaborate with internal stakeholders to ensure alignment with business partners and member needs ​

+ Successfully leverage quantitative and qualitative research to create prioritized requirements when defining solutions and workflows ​

+ Iteratively and consistently work to improve our products and programs by looking for new ways to deliver value to our members and internal customers.​

+ Leverage a consistent and data-based framework for making buy/build/partner decisions when scoping solutions. ​

+ Implement agile and lean methodologies to rapidly learn and iterate product concepts to create efficient user experiences and to consistently assess value and 'fail faster' ​

+ Define success for each phase of the product lifecycle from initial feasibly phase to fully scaled solution. Define Key Performance Indicators per phase and path to incremental value and continuous optimization. Drive product success metrics including quality, customer satisfaction, and utilization ​

+ Serve as a leader on the pharmacy automation team. Coach and mentor junior team members to grow their product skills and abilities. Proactively contribute to team culture and help drive cross team strategic initiatives and best practices

**Use your skills to make an impact**

**Required Qualifications**

+ 8 or more years of product management and/or pharmacy implementation experience ​

+ 2+ years of project leadership experience

+ Strong customer/end user orientation, with a data driven decision making approach ​

+ Comfortable working independently and communicating through multiple levels in the organization

+ Exceptional oral and written communications skills, with the polish, poise, and executive presence that will ensure effective interaction with all organizational levels, including senior and executive level audiences ​

+ Proven ability to thrive in a dynamic, fast-changing environment; be nimble and adaptable

+ Strong ability to drive cross functional teams to alignment in the midst of ambiguity

+ Passionate about continuous improvement ​

+ Ability to drive significant transformation

+ Solid track record managing products that achieved successful financial outcomes

+ Competence working on very large and most complex assignments

**Preferred Qualifications**

+ Bachelor's degree - A variety of degrees (or even no degree) will work with the right combination of skills and experience

+ Experience in healthcare, pharmacy workflow management, pharmacy programs, or business process automation. ​

+ Track record of delivering value via products that have scaled. Experience commercializing digital health products to consumers, patients, members, and/or providers preferred ​

+ Track record of delivering with cross-functional agile scrum teams ​

+ Experience with healthcare data and standards

+ Previous people management experience or experience leading cross functional teams or initiatives

+ Experience with SAFe Agile and/or Kanban

**Additional Information**

**Location/Work Style:** Remote US

**Why Humana?**

At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:

+ Work-Life Balance

+ Generous PTO package

+ Health benefits effective day 1

+ Annual Incentive Plan

+ 401K - Excellent company match

+ Well-being program

+ Paid Volunteer Time Off

If you share our passion for helping people, we likely have the right place for you at Humana.

**Work at Home Guidance**

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

+ Satellite, cellular and microwave connection can be used only if approved by leadership

+ Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

**SSN Alert Statement**

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.

**Scheduled Weekly Hours**

40

**Pay Range**

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$123,800 - $170,400 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

**Description of Benefits**

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

**About us**

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

**Equal Opportunity Employer**

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.