**What Operations Manager Contributes to Cardinal Health**

Operation Managers are responsible for managing the success of the relationship with an assigned set of clients to achieve the goals and objectives identified by the customer and Cardinal Health. Assists in identifying, understanding, and resolving business, distribution, and operational issues; responds to customer inquiries and takes actions essential to maintaining favorable customer relations. Interpret client needs and assess business requirements while developing alternate solutions when needed. Manage subordinate supervisor(s) and team members providing insurance enrollment and reimbursement support. Responsible for long-term relationship building between the customer, Cardinal Health, and other professional organizations while working cross-functionally to meet goals. The complexity of the solution, product, or services offered is variable and moderately complex.

**_Responsibilities_**

+ Manage subordinate supervisor(s) who direct employees in enrollment and eligibility reimbursement.

+ Responsible for leading strategic planning from personnel hiring, workflow, development, maintaining the tracking of and accountability of staff regarding standards and TAT/KPI expectations, as well as disciplinary action related to respective team members in compliance with Cardinal Health policy / procedure.

+ Coordinate with subordinate supervisor(s) and talent acquisition related to vacancy needs and interview and select top talent.

+ Provide input into succession plans and development plans for employees.

+ Conduct one-on-one discussions with subordinate supervisor(s) documenting performance and provide feedback and coaching to help enhance the skills and capabilities of the team.

+ Coordinate with subordinate supervisor(s) and training center of excellence related to upcoming training needs.

+ Aids in the implementation strategy of workflows and processes to monitor for effectiveness and enhance productivity and results.

+ Enforce company/program policies and ensure compliance with all relevant regulations and standards.

+ Communicates on a regular basis to subordinate supervisor(s) as appropriate to provide regular feedback on performance or challenges.

+ Lead by example and develop a team of employees for positions of greater responsibility in the future and building a bench of talent, while promoting trust and building influence.

+ Acts as a coach/mentor to the team through program execution and support to talent development.

+ Act in accordance with the company’s core values and adherence to the Code of Conduct

+ Manage the compilation, analysis, and reporting of data to forecast trends and support the management of all aspects of the program, applying statistical techniques to support program functionality.

+ Communicate with directors providing updates on current workload and performance.

+ Transitions daily between completing independent work and collaborating with internal team on business initiatives.

+ Collaborate across teams within Cardinal to effectively manage without authority to execute client needs, while developing and strengthening cross functional relationships with internal partners to ensure best in class service to the client.

+ Apply knowledge of the client’s business to develop optimal solutions.

+ Accountability of self and others in pursuit of providing world-class support.

+ Grow program margin through demonstrated performance, patient support, and implementation of all applicable Sonexus offerings.

+ Own client relationship and act as the escalation point/liaison for all program services, projects, and operational performance issues.

+ Operationally responsible for the introduction or change management of new products, processes and business initiatives.

+ Interact with clients to provide resolution to inquiries and present updates on specific program performance.

+ Works directly with the manufacturer clients on program requirements, day to day operations and utilize expertise to develop most beneficial solution for client and Cardinal Health while articulating clearly to all parties involved.

+ Identify and qualify opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc.…) with existing client and develop plans for introducing new solutions through collaborative relationships.

+ Lead and deliver professional program status to clients and Sonexus senior leadership in accordance with agreed upon cadence; includes Quarterly Business Reviews, Monthly Program Reviews, and Client Health Reports.

+ Proven competences in stakeholder alignment, business need analysis, and client/results focus.

+ Additional duties as required.

**What is expected of you and others at this level**

+ Manages department operations and supervises professional employees, frontline supervisors and/or business support staff.

+ Participates in the development of policies and procedures to achieve specific goals.

+ Ensures employees operate within guidelines.

+ Decisions have a short-term impact on work processes, outcomes, and customers.

+ Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management.

+ Interactions normally involves resolution of issues related to operations and/or projects.

+ Gains consensus from various parties involved.

**Qualifications**

+ Bachelor’s degree and/or combination of 5 years relevant experience in client management, account management, or operations management, preferred

+ At least 3 years of formal leadership experience consisting of direct reports, preferred.

+ At least 1 year of client management experience within the pharmaceutical/healthcare industry, preferred.

+ Prior experience in call center, healthcare, or related field, preferred.

+ Specialty pharmaceutical knowledge, preferred.

+ Must have significant customer facing experience.

+ Outstanding interpersonal and written communication skills; including presentation skills, with proven ability to building trust, listen, and ask effective questions.

+ Demonstrated project management, preferred.

+ Understanding of P&L statements, preferred.

+ Ability to understand analytical data insights with proven ability to communicate background details and rationale.

+ Intermediate to advanced experience with Microsoft Office products including Word, PowerPoint, and Excel.

+ Excellent problem solver and strong diplomat skills with the ability to oversee multiple initiatives while building and leveraging relationships to support business and project/program goals and meet strict deadlines.

+ Able to travel domestically 25% of the time.

**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.

**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

+ Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

+ Download speed of 15Mbps (megabyte per second)

+ Upload speed of 5Mbps (megabyte per second)

+ Ping Rate Maximum of 30ms (milliseconds)

+ Hardwired to the router

+ Surge protector with Network Line Protection for CAH issued equipment

**Anticipated salary range:** $86,400 - $123,450

**Bonus eligible:** **Yes**

**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

+ Medical, dental and vision coverage

+ Paid time off plan

+ Health savings account (HSA)

+ 401k savings plan

+ Access to wages before pay day with myFlexPay

+ Flexible spending accounts (FSAs)

+ Short- and long-term disability coverage

+ Work-Life resources

+ Paid parental leave

+ Healthy lifestyle programs

**Application window anticipated to close:** 10/20/2024 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._

_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._

_To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)