Position Description:

Supports Mission Services training initiatives by being an effective facilitator and community liaison with internal Team Members and at partner locations, identifying appropriate job seekers to provide intensive services, and conducting training to meet program standards. Assists job seekers with the development of career plans and course selection. While working from a Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities' location, serves internal and external customers both face-to-face and remotely via telephone, chat feature, email, and other electronic forms of communication. May also be assigned to partner locations through the execution of a memorandum of understanding or service agreement.

Essential Duties and Responsibilities:

Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.

Works with leadership to ensure grant and Mission Services budgets are met and maintained.

Acts as a liaison between internal clients and community agencies.
Identifies and assesses prospective job seekers in local communities to promote training programs and other Mission Services initiatives.

Works with Community Awareness Partner and leader to identify appropriate community partners to increase pipeline for job seekers for training and Mission Services programs.

Serves as a GCNA ambassador to the community.
Provides guidance and virtual career navigation for MyCareerAdvisor.com.

Works with a minimum of 60 case files at any given time, keeping accurate written records and files that are necessary to meet program requirements.

Develops and implements individual career plans in partnership with job seekers.

Coaches and assists job seekers in training opportunities within GCNA training resources.

In collaboration with training, prepares training materials and resources to participants of training programs.

Facilitates and conducts classroom and virtual training to program participants.

Supports contact center with all job functions related to the business.

Drives to retail locations, as needed, to support retail Team Members in training and development.

Assists in Career Centers other than designated office locations, as needed.

Maintains regular and consistent in-person attendance.

Minimum Qualifications (Education, Experience, Skills):

Associate’s Degree Preferred, or equivalent work experience
Minimum of 4 years of related experience preferred

Demonstrates professionalism, business acumen and a drive to follow through and execute business needs

Ability to produce documents written with clearly organized thoughts using proper sentence construction, punctuation, and grammar

Ability to speak and read English proficiently, Bilingual a plus

Proficient in MS Office Suite and Google Drive

Valid drivers’ license and clean MVR

Ability to pass a background check and drug screen, where applicable for position