Manager, Teaching & Learning Technology Services

Location: Information Tech Services

Regular/Temporary: Regular

Job ID: 608125

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

• This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation.
• This position is posted as Manager, Teaching & Learning Technology Services, which is a working title. The NAU system title for this position is Manager, Applications Programming.

Job Description

The Team Manager for the Learning Management System (LMS) team at Northern Arizona University manages project teams to support the development, integration, and deployment of the LMS and other academic-focused technologies. This role involves evaluating user needs, project costs, and the feasibility of new programs to effectively allocate university resources. The manager supervises application programmers, instructional technologists and the senior LMS Admin and oversees the design and deployment of data management systems to meet user needs.

People Management - 45%

• Provide leadership and vision to the LMS team.
• Supervise, hire, train, and evaluate assigned staff.
• Work with employees to correct deficiencies; recommends and implements corrective action and discipline.
• Advise and confer with team members on administrative policies and procedures, technical problems, priorities, and methods.
• Consult with team members in other areas to coordinate cross-functional activities.
• Support a continuous improvement mindset.
• Manage recommendations for improvements and encourages team to do likewise.

Project and Task Management - 30%

• Maintain knowledge of current technology trends in higher education to enable promoting new ideas in support of the mission of NAU.
• Partners closely with other ITS and NAU departments to ensure strategic alignment between project scope, architectural guidelines, and business needs.
• Drive consistency in delivery process and compliance.
• Ensure effective and complete use of current technical resources and products.

Communications and Governance - 20%

• Ensure appropriate and timely communication with Information Technology Services Leadership Team and NAU technology governance committees.
• Work to support and develop positive relationships between teams.
• May represent the team on client calls, translating technical explanations and resolutions into business terms.
• Work within established compliance and governance procedures.
• Support team members with compliance issues.
• Ensures that processes and practices are compliant with NAU and regulatory standards.
• Represent Enterprise Information Services on various committees and work groups.

Other - 5%

• Perform other duties as assigned.
• On-call duties may be required for this position.

Minimum Qualifications

• Bachelor's degree in computer science or related field; AND,
• 2-4 years of programming experience; AND,
• 1-2 year of management or supervisory experience; OR,
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

The educational requirements, experience, and skills preferred, but not necessary, to perform in the position.

• Master's degree in Computer Science, Information Technology, Education Technology, or a related field.
• Minimum of 5 years of experience in managing application development projects, preferably in an educational setting.
• Strong understanding of Learning Management Systems (LMS) and their implementation, with specific experience using Canvas.
• Experience with project management methodologies and tools.

Knowledge, Skills, & Abilities

Knowledge

• Expert knowledge of application programming principles, practices, and development.
• Knowledge of functions and capabilities of data computing.
• Knowledge of supervisory practices and principles.
• In-depth understanding of LMS platforms, particularly Canvas, and their integration within an educational environment.
• Familiarity with project management principles, university policies, and compliance regulations.

Skills

• Planning, organizing, and facilitating skills.
• Effective communication and interpersonal skills.
• Excellent leadership and team management skills.
• Skill in programming and job control languages.
• Proficient in application programming, project management, and team leadership.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills, with the ability to train and support faculty and staff.

Abilities

• Communicates effectively.
• Ability to work collaboratively with cross-functional teams, including professors, faculty, deans, and provosts.
• Strong analytical and problem-solving abilities.
• Analyzes complex situations and anticipates issues.
• Ability to manage multiple projects simultaneously, prioritize tasks, and allocate resources effectively.
• Capable of fostering a collaborative, diverse, and inclusive work environment.
• Ability to adapt to changing technologies and stay updated with industry trends.
• Strong ability to conduct feasibility studies, evaluate costs, and develop business cases for new LMS applications.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $95,809. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/human-resources/benefits/. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to https://public.powerdms.com/ABOR/documents/1499270. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are https://in.nau.edu/human-resources/eligibility-enrollment/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

November 25, 2024 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://[email protected], or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/5744642

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