**Why USAA?**

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

**The Opportunity**

Would you like to join a high performing team of Software Engineers dedicated to build the next generation applications to manage claims for our USAA membership? Then, we’re looking for you: a self-driven highly motivated Mid Level- Scrum Master that will help our engineering team to get the work organized and successfully executed following USAA’s Scaled Agile practice. This role has direct interaction with the engineering team, Release Train Engineers, Product Owners and Business Owners to define our product backlog and priorities and lead the team to meeting and exceeding our objectives.

Responsible for ensuring teams live Agile values and principles and follows processes and practices that the teams agree they will use within Agile (i.e. Scrum, Kanban, SAFe, etc.) frameworks to self-organize while delivering value to customers. The Scrum Master is a true leader and champions the Agile mindset through effective guidance, coaching, education and through removal of impediments to team progress. This role is responsible for building high-performing teams focused on constantly improving team dynamics and performance.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC. Relocation assistance is **not** available for this position.

**What you'll do:**

+ Provides hands-on facilitation of major Agile ceremonies across multiple development teams; consults with and advises teams (including the Product Owner) to support a smooth working transition to Agile practices.

+ Enables continuous improvement and facilitates communication across teams to proactively manage dependencies and remove impediments and establish standards for Agile processes and tools.

+ Supports and educates product owners, especially with respect to refining and managing the product backlog and decision making.

+ Influences and facilitates the empowerment of a self-organizing team. Schedules and facilitates cross-functional meetings.

+ Ensures appropriate progress tools, information radiators, and reports effectively provide transparency on team’s progress/productivity per Enterprise standards.

+ Performs risk, issue, and dependency management for their teams and ensures compliance with company and regulatory policies and procedures.

+ Ensures release management practices align to enterprise standards and leverages existing change management routines as needed. Acts as Agile SME to teams, product owners, and management.

+ Embraces continuous learning by participating in Scrum Master Community of Practice

+ For technology related efforts: Understands release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices and encourages teams to leverage them.

+ Adheres to Enterprise Project Management Office (EPMO) processes, procedures, controls, standards, tools and templates (as required).

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

**What you have:**

+ Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

+ 4 years of relevant experience in process improvement, project management, software engineer, or business/requirements analysis to include relevant work experience with Agile/Scrum.

+ Knowledge of multiple Agile delivery frameworks (e.g., Kanban, Scrum, XP, Lean, SAFe, DevOps)

+ Knowledge of compliance and risk management frameworks.

+ Advanced working knowledge of Microsoft Office products.

**What sets you apart:**

+ Advanced working knowledge of Microsoft Office products.

+ SAFE Certified

+ PMI Certified

+ Minimum of 4 years playing the Scrum Master role

+ Business knowledge on Insurance industry with emphasis in claims management

+ Ample domain of Agile metrics and KPIs

+ Experience using Atlassian Agile tools (Jira and Confluence)

+ Understanding of software design patterns and application architectural patterns

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**What we offer:**

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160-$189,530.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.