As a Technical Support Specialist at a Honeywell, you will provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk and focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.

This position is located on-site in an office call-center environment in Salem, Oregon. This is a 40-hour a week position within hours of operation: Sunday through Saturday, 5:00AM to 7:00PM, seven days a week. Must be able to work weekends and evenings. Over-time opportunities available.

KEY RESPONSABILITIES:

+ Setting up hardware and software systems, including experience working with databases (scripts, queries, stored procedures, QA).

+ Follow and read wiring diagrams with AC conversion to DC, and grounding principles.

+ Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues.

+ Provide technical support via telephone, and/or email to end users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image.

+ Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications.

+ Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department.

+ Meet call handling, volume and productivity goals in an inbound call center environment.

+ Attendance and punctuality are essential functions of the position.

YOU MUST HAVE

+ High school diploma, or equivalent.

+ Minimum of one year of Technical Support/Call Center/Help Desk experience.

+ Basic IP Networking experience.

+ PC systems experience and knowledge (Windows 7-10)

WE VALUE

+ Bachelor degree in Management, Computer Science or a technology related discipline

+ Excellent listening skills and ability to assess and respond to customers’ needs.

+ Must be able to effectively communicate with customers via telephone.

+ Detail-oriented with the ability to keep accurate records of communication with customers.

+ Ability to rapidly learn and assimilate new technologies.

BENEFITS:

We offer a full benefits package that includes medical, dental, vision, 401(k), flexible vacation and education assistance. Benefits provided may differ by role and location.

Visit benefits.honeywell.com to learn more.

ABOUT HONEYWELL

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B, and there are approximately 18,000 employees globally. To learn more, please visit click here.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B, and there are approximately 18,000 employees globally.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.