Records Coordinator, Senior AAR/JP

Location: Registrar

Regular/Temporary: Regular

Job ID: 608101

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• A cover letter addressing your qualifications for the position, a current resume, and the name, email, and phone number of 3 professional references are required to receive full consideration for this position.
• Occasional weekend and/or evening work may be required.

Job Description

This position reports to the Assistant Registrar and serves on a team that supports the Academic Advisement Report and Jacks Planner, (AAR/JP) which are the Degree Audit tools used by the university. The Degree Audit job functions and responsibilities relate to collaboration, building, analysis, testing, and PeopleSoft entry for Academic Advisement Report and Jacks Planner, in order to facilitate Graduation area processes. This position requires regular interaction with university faculty, staff, and administrators across NAU to clarify needs and resolve concerns related to student academic records.

AAR/JP Subject Matter Expert - 75%

• In conjunction with Associate/Assistant Registrars, manages setup and system processes related to student records (including but not limited to building and maintaining Academic Advisement Reports, Jacks Planner, and supporting graduation processes).
• Routinely and independently makes and implements decisions to accomplish divisional goals and objectives while working under the guides of university policy.
• Ensures that processes in assigned area are completed accurately and that aggressive deadlines are met.
• Builds and maintains Academic Advisement Report and Jacks Planner rules for NAU general education, majors, minors, and certificates.
• Creates and/or modifies rules as needed to be consistent with NAU's annual academic catalogs for the Academic Advisement Report and Jacks Planner.
• Troubleshoot tool issues, build Degree Audits, and schedule planners.
• Analyzes Academic Advisement Report and Jacks Planner exception patterns and provides feedback to colleges and departments to support the development of more accurate and automated student support tools.
• Manages and processes complex student exceptions and individualized requirements submitted by academic units, communicating with them as needed to ensure accuracy of setup.

System Analysis, Testing, Troubleshooting and Process Implementation - 15%

• Performs system testing for fixes, new implementations, and PeopleSoft Updates.
• Conducts analysis and system testing resulting from Oracle/PeopleSoft updates and fixes and major system upgrades.
• Assists with directed integration testing of systems, modifications, and vendor products.
• Tests rules with student data to ensure accuracy and completeness of setup.
• Assists in the analysis, development, and integration of new or revised policies and procedures for various student information systems and ensures all FERPA guidelines are met.

External Stakeholder Collaborations and Communications - 5%

• Contributes to the development of the ongoing vision, mission and goals of the Academic Advisement Report and Jacks Planner area by working with the university community to develop new processes and procedures to make the Academic Advisement Report and Jacks Planner systems more efficient and easier to use.
• Collaborates with external stakeholders to develop new processes and procedures for the enhancement of the AAR and JP tools.
• Works with Academic Affairs Business Analysts to develop more accurate and automated student academic records tools.
• Serves as a student academic records liaison to university committees as needed.
• Serves as a liaison between the Registrar's Office, University Advising, academic departments, Online Education and Innovation offices, Undergraduate Admissions and Orientation, Graduate College, Financial Aid, Student Accounts, and Center for International Education, etc.

Other - 5%

• Participates in special projects as assigned.

Minimum Qualifications

• Undergraduate Bachelor's degree AND
• 3-5 years of relevant experience in procedural, management, or systems analysis work; OR,
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Experience in procedural, management, or systems analysis work.
• Experience with student information systems: Oracle/PeopleSoft, Banner, etc.
• Experience with managing system setup and/or researching and resolving system problems preferred.
• Experience with database query tools.
• Knowledge of NAU student academic records practices and functions (e.g., student program/plan data; graduation application processes; enrollment and student statistics data and functions; student groups, student milestones, etc.).
• Familiarity with the functions of the Registrar's Office, Undergraduate Admissions, Financial Aid, Student Accounts, and Strategic Planning, Institutional Research, and Analytics.

Knowledge, Skills, & Abilities

• Knowledge of college and university curriculum, policies, and procedures.
• Knowledge of college and university academic advising practices and functions.
• Knowledge of higher education administrative systems and related business principles.
• Knowledge of principles and techniques used in performing systems analysis.
• Knowledge of FERPA.
• Skill in coordinating activities, evaluating data, and establishing priorities.
• Skill in developing and conducting training programs.
• Excellent computer skills: Microsoft Office, databases, Internet.
• Expert in Student Information Systems.
• Excellent logical analysis, problem-solving and troubleshooting skills.
• Strong attention to detail with demonstrated ability to meet deadlines.
• Excellent oral and written communication skills, with strong interpersonal and customer service skills.
• Demonstrated ability to work efficiently and effectively in a team setting, and to work independently as a proactive problem solver.
• Able to work effectively with people from a variety of culturally diverse background.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $44,000. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to University policy. Further, the employee must submit timesheets that accurately reflect all hours worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/Human-Resources/Benefits/. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees arehttps://in.nau.edu/human-resources/benefits/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

November 18, 2024 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://[email protected], or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/5763178

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