The HCBS Program Care Coordinator plays a critical role in managing and coordinating the care provided to the individuals in the Home and Community-Based Services (HCBS) program. This position involves overseeing a caseload of members to ensure they receive premier care quality, person-centered care, in alignment with UCP’s mission and regulatory requirements. The Care Coordinator is responsible for integrating care across various services and support systems, ensuring that each member’s needs are met comprehensively and effectively.

Essential Functions

Demonstrates an understanding of members’ served rights, protection, and safety.
Must be able to use their personal vehicle for member visits, meetings, community outreach, job fairs, as required by program needs.
Act as liaison between families, UCP, and direct care staff to ensure quality service delivery and continuity of service. Reports to HCBS Program Supervisor and/or Manager any issues families or Direct Care Workers may have.
Provide support to prevent GAP in service.
Provide QA monitoring as specified by DDD requirements. This includes 90-day ATC monitoring, staff supervision, and any home visits needed per DDD regulations.
Prepare and attend PCSP meetings, including participation in the development of the PCSP Plan, writing outcomes, and teaching strategies with input from the member and family. Ensure accurate and timely documentation of PCSP is sent to DDD and Family/guardians.
Confirm and Follow up with the DDD support coordinator or family to confirm the PCSP meeting schedule.
Monitor implementation and ensure accurate completion of member’s PCSP outcomes according to Person-Centered Service Plan.
Complete all intake and outtake materials, providing comprehensive information about programming to families and providers at every level.
Monitor the maintenance of HCBS department operations to achieve compliance according to UCP and HCBS department policies and procedures, DDD monitoring, OLCR Certification, and state and federal licensing, standards, and regulations.
Ensure members’ files and records adhere to UCP policies, procedures, and state regulations. Members’ information is scanned into the web-based software system. Facilitate training and provide guidance to direct care staff on compliance-related matters.