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About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary : A System Expert is responsible for supporting system performance, enhancements, testing and troubleshooting for existing and new payroll systems and/or PEO, HCM & Self-Service software. The Expert will be responsible for coordinating additional internal resources, and complete validation as needed. Using knowledge of Vensure processes and procedures,the Expert will use their analytical skills to research and identify any issues with the system setup or the data translations, data mapping, helping to identify root cause of discrepancies and participate in problem solving. The Expert will assist departments for best system practice for process implementation. This position requires a detailed individual who is committed to providing the highest quality in system and software consolidation in the industry while meeting tight deadlines. You must have strong analytical skills and be very thorough and methodical.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:
Testing system interfaces
Diagnosing system problems
Establishing workflows
Ensuring accurate representation of expertise prior to distribution of technical solutions to endusers
Documenting processes and disseminating information to all relevant stakeholders
Provide varying levels of services through configuration, analysis, validation, data mapping, integration, move to production, go-live support, transition, project planning, and professional consultative services to internal and external clients to ensure successful implementation
Able to talk at a high level about the various components and the touchpoints between them.
Provide post launch system support to external and internal clients
Troubleshoot system issues as received in Jira ticketing and tracking system
Understand project scope, timelines, and milestones
Provide status reports and updates utilizing internal tools
Guide and drive the internal and external client towards the best solution for business needs
Find creative solutions to help clients with their long-term needs

Knowledge, Skills, and Abilities
Above average organizational, analytical, time management, and problem-solving skills
Able to quickly learn new software systems
High attention to detail
Able to maintain confidentiality
Ability to listen, understand, read, and communicate effectively both in writing and verbally in a professional environment
Experience working with Jira or similar ticketing tracking systems
Knowledge of systems and software engineering to optimally integrate subject expertise
Exceptional leadership and mentorship abilities to introduce and implement technical solutions
Education & Experience
Bachelor's degree preferred
3+ years' experience in the PEO industry preferred
Demonstrable credentials as a leading Subject Matter Expert
2-5 years of experience working in the relevant area of expertise
Experience in systems administration preferred
Prior payroll software experience preferred (PrismHR, Paylocity, iSolved, Darwin, etc.)
Prior HR, benefit administration, tax and accounting knowledge preferred.