Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 15,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. As part of our Clinical Resource Team, the Virtual Medical Assistants will respond to inbound calls from patients to facilitate prescription refills, assist with non-urgent medical questions and send communications to members of the patient care team. We are seeking motivated candidates to join our expanding team. Previous Medical Assistant experience within a Primary Care Medical Group Office, recent medication refill experience a plus. This position is based at our Call Center in Phoenix, AZ, and candidates must reside in Arizona to attend mandatory training and other on-site commitments as needed. The office is at the HonorHealth Network Support Services Center (NSSC), 2500 West Utopia Road, Phx, AZ 85027. Position will be ON-SITE until fully trained into the role (approximately 90 days). After training, the schedule will be Monday – Friday, 8:30am – 5:00pm. Hybrid and/or remote work option is based on performance, attendance, and other factors. Responsibilities Job Summary Serves as a liaison between providers, facilities, pharmacies, insurance plans, support staff, patients, and others. Receives, triages, and responds to inbound requests via multiple channels including, but not limited to, phone calls and electronic messages. Under the direction of a provider, assists with virtual care activities such as gathering/documenting medical history, medication refills, test result communication, patient education, etc. Also assists with provider schedule maintenance, preparing patients and charts for telehealth encounters, outpatient registration, appointment scheduling, referrals to a specialist, patient portal administration, and authorization of services, equipment, and medications. Reports to Manager of Operations for administrative duties and to a licensed provider for clinical and patient care responsibilities. Demonstrates the knowledge and skills needed to provide appropriate care in accordance with organizational policies, government regulations, and best practices. Identifies and meets the needs of all customers while performing in a manner consistent with the organization's core values of innovation, collaboration, accountability, respect, and empathy. Receives, triages, and responds to inbound requests from providers, facilities, pharmacies, insurance plans, support staff, patients, and others via multiple channels including, but not limited to, inbound calls and electronic messages regarding patient care. Follows up on inbound requests with outbound communication to providers, facilities, pharmacies, insurance plans, support staff, patients, and others via multiple channels including, but not limited to, outbound calls and electronic messages regarding patient care. Under the direction of a provider, assists with virtual care activities such as gathering/documenting medical history, medication refills, test result communication, patient education, etc. Assists with provider schedule maintenance, preparing patients and charts for telehealth encounters, outpatient registration, appointment scheduling, referrals to a specialist, patient portal administration, and authorization of services, equipment, and medications. Performs other duties as assigned. Qualifications Education High School Diploma or GED Required Medical Assisting Diploma/Certificate - Graduation certificate from an accredited Medical Assistant training program. Required Experience 1 year experience in a medical office setting. Required Licenses and Certifications Basic Life Support (BLS) Required Medical Assisting Diploma/Certificate or passed exam - Medical Assisting Diploma/Certificate or passed exam Completion of an approved training program OR completion of an unapproved training program and successfully passes the medical assistant examination administered by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute as described by the Arizona Administrative Code (Chapter 16 – Arizona Medical Board - R4-16-401 and R4-16-101) Required