Aquatic Center Operations Coordinator

Location: Wall Aquatic Center

Regular/Temporary: Regular

Job ID: 608160

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• This position is posted as Aquatic Center Operations Coordinator, which is a working title. The NAU system title for this position is Event Coordinator, Senior.

Job Description

Coordinates day-to-day operations of the NAU Wall Aquatic Center including hiring and supervision of student and part-time staff, daily space and resource scheduling, revenue collection, and coordinating internal and external aquatic center programs. Plans, develops, and implements the full scope of the AquaJacks Swim School including staff recruitment, training, and program format

Resolves problems and issues related to aquatic center programming or staffing and makes recommendations to department management on methods to improve operations in the facility and other areas under NAU Campus Services and Activities. Works both independently with the Assistant Director and Specialized Equipment Coordinator to make operational decisions while also providing input into the departmental decision-making process.

Maintains aquatic strategic plans, standard operating procedures, and budgets and ensures relevant support staff adheres to institutional policies. Coordinates campus programs and events that utilize NAU facilities to ensure effective service is provided to all members of the campus community. Works with events management staff and other campus personnel to provide building access and facility booking for campus programs.

Staff Recruitment, Training, & Development - 25%

• Responsible for recruitment, onboarding, and continual evaluation of Lifeguards, Water Safety Instructors, Student Managers and Master's Coach positions.
• Foster a safe working and learning environment for student staff through comprehensive training, and constructive communication.
• Coordinate planning, training, execution, and monitoring of risk management protocols and best practice related to specific aquatic service areas.
• Responsible for all aspects of the American Red Cross Certification courses, both aquatic- and land-based classes (including but not limited to: Lifeguard Training, LGI Training, WSI Training, CPR and CPR for the Professional Rescuer, and First Aid courses).
• Assist and serve as back up for operational management at Aquatic Center including regular Pool Operator coverage to ensure proper facility disinfection each week.
• Assist in development and maintenance of a risk management plan at the Aquatic Center.

Program Development & Coordination - 25%

• Oversee the aquatic facility's regular programs and special events including the NAU AquaJacks swim program, community swim blocks, facility use contracts with outside organizations, and special event setup and takedown.
• Work with Assistant Director to schedule and market programs and events.
• May require working early mornings, evenings and weekends.
• Manages and tracks key tasks and workloads across assigned area to ensure that they are assigned correctly, and that work is distributed evenly.

Marketing and Administrative Support - 25%

• Primary point of contact for marketing and promotion of services and programs in the Aquatic Center including monitoring and creating content for social media networks and website page updates.
• Primary customer service point of contact for general public inquiries, AquaJacks Swim Program communications, and other aquatic center programs and events.
• Processes internal and external group facility reservation requests, manages facility use agreements, and tracks revenue collections and deposits.
• Works with the Assistant Director to Monitor program budget allocations and expenditures including staffing expenses and fixed asset costs.
• Understands and applies knowledge of appropriate handling of university campus operations information.
• Collect, update, and analyze participant experience data to ensure access to accurate and timely information.

Facility Management Support - 20%

• Helps plan, track, and monitor physical environments and equipment to support a quality experience.
• Assist as needed with facility maintenance tasks in the aquatic center and other buildings managed by the Campus Services and Activities department.

Other - 5%

• Participate in university wide committees and work groups in support of advancing University goals and mission.
• Other duties as assigned to support department and division vision, objectives, and goals.

Minimum Qualifications

• Associates or Bachelor's degree in related field.
• 3-5 years of relevant experience
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
• Credentials: CPR, AED and First Aid (or obtain within first 60 days of employment)

Preferred Qualifications

• Valid AZ Driver's license.
• Certified Pool Operator, Aquatic Facility Operator, American Red Cross LGIT, WSIT, CPRI.
• Experience onboarding and managing a large part-time staff of certified lifeguards and water safety instructors.
• Experience marketing and managing a community swim program.

Knowledge, Skills, & Abilities

Knowledge

• Expert knowledge of tools, processes, and policies of campus services.
• Advanced knowledge of aquatic facility operations.
• Knowledge of Microsoft Teams for communication and campus support.
• Knowledge of basic point-of-sale and membership management software.
• Knowledge of recruiting, training, and managing student staff.
• Knowledge of risk management standards and protocols.
• Knowledge of planning and managing budgets.

Skills

• Strong customer service skills.
• Strong staff supervisory skills.
• Strong staff communication skills.
• Strong record keeping skills.
• Program/process management skills.

Abilities

• Balance competing priorities.
• Demonstrates strong problem solving, organizational, and analytical capabilities.
• Analyzes complex situations and anticipates issues.
• Communicates effectively verbally and in writing including organizational social media post for the public.
• Promotes a diverse and inclusive environment.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $51,085. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/Human-Resources/Benefits/. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees arehttps://in.nau.edu/human-resources/benefits/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

December 2, 2024 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://[email protected], or PO Box 5633, Flagstaff AZ 86011.

General Information

• The working environment is primarily indoors in a university-operated aquatic facility.
• The facility is open 100+ hours per week and the Aquatics Coordinator is responsible for all pool programs, staffing, and general operations.
• There will be some exposure to industry standard disinfecting pool chemicals as well as other facility cleaning products.
• Light duty equipment such as deck scrubber and pool vacuum operations is a minor role in the position.
• The ability to work nights, weekends, and holidays is a regular function of the position.
• Occasional overtime hours may be required.
• Position must maintain valid program-specific nationally recognized certifications including: CPR, AED, First Aid, American Red Cross Lifeguard, Water Safety Instructor Aquatic Certs (CPO, LGI, WSI)

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

• The ability to work nights, weekends, and holidays is a regular function of the position.
• Occasional overtime hours may be required.
• Position must maintain valid program-specific nationally recognized certifications including: CPR, AED, First Aid, American Red Cross Lifeguard, Water Safety Instructor Aquatic Certs (CPO, LGI, WSI)

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

• The ability to work nights, weekends, and holidays is a regular function of the position.
• Occasional overtime hours may be required.
• Position must maintain valid program-specific nationally recognized certifications including: CPR, AED, First Aid, American Red Cross Lifeguard, Water Safety Instructor Aquatic Certs (CPO, LGI, WSI)

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

• The ability to work nights, weekends, and holidays is a regular function of the position.
• Occasional overtime hours may be required.
• Position must maintain valid program-specific nationally recognized certifications including: CPR, AED, First Aid, American Red Cross Lifeguard, Water Safety Instructor Aquatic Certs (CPO, LGI, WSI)

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/5810704

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