Technical Writer

Date: Nov 26, 2024

Location:

Tucson, AZ, US, 85706

Req ID: 31746

Onsite or Remote: Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

We’re more than a company, and we’re a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.

The Company

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry. We are more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.

With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.

Job Purpose

As a Technical Writer I, you will support the documentation needs of Komatsu’s Autonomous Systems division. These include proactively working with the Autonomous Systems Product Development and Global Support teams and other subject matter experts to create, maintain, review, and deploy operator instructions, specification documents, and hardware and software installation documentation. These activities support the implementation and execution of the Autonomous Systems Training and Documentation Program in the Komatsu regions.

Travel Requirements

+ Up to 25%

Job Duties and Responsibilities

+ Create high-quality documentation in a fast-paced, deadline-driven, agile environment.

+ Develop a variety of task-based software and hardware documentation.

+ Engage with multi-regional cross-functional teams.

+ Work with product and support engineers, collaborate with subject matter experts, research engineering source documentation, and attend demonstrations to create and maintain end-user documentation.

+ Create documentation solutions that explain complex information in a clear, accurate, and concise manner.

+ Manage and drive documentation projects independently while sharing your work frequently in technical and editorial reviews.

+ Advocate for the end user (both external customer and internal) in all aspects of your job.

+ Prepare documentation for translation and compile translated documentation.

+ Create and maintain graphics and user interface captures using graphics tools.

+ Conform to departmental processes and style guidelines, and ensure documentation meets the needs of the business and the audience.

+ Maintain records and files of new and changed documentation and revisions.

+ Respond quickly and positively to constructive feedback, making all necessary edits to submitted work.

+ Inform stakeholders regularly of documentation statuses

+ Handle multiple projects and prioritize workloads

+ Work as a team player with the ability to work independently

Required Skills

+ BA in English, Technical Writing, Communications, or related field.

+ 3 + years of technical writing experience.

+ Exceptional technical writing skills.

+ High-level of attention to detail.

+ Familiarity with Madcap Flare and graphics software.

+ Ability to work in a fast-paced, high-volume environment.

+ Ability to translate highly technical information into easily understandable information.

+ Ability to learn new technologies quickly.

+ Experience and ability to write Standard Operating Procedures.

+ Proven ability to own the documentation process from profiling audiences, to gathering information, to content creation, to final publication and maintenance.

+ User-centric thinking that can anticipate the user’s concerns and questions about the product.

+ Excellent time management skills/prioritization.

+ Strong interpersonal and team skills.

+ Ability to work efficiently from home, but under the supervision of direct management.

Desired Skills

+ Ability to comprehend technical documents.

+ Ability to manage complex projects.

+ Strong problem-solving skills.

+ Flexible and adaptable to an new processes and an evolving, technology-driven environment.

+ Strong customer service skills

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Nearest Major Market:Tucson