Assistant Director, Veteran Success Center

Location: Educational Support

Regular/Temporary: Regular

Job ID: 608184

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

• This position is an on-site position which requires the incumbent to complete their work primarily at the Flagstaff Mountain campus with or without accommodation. Opportunities for remote work are rare.
• This position is posted as Assistant Director, Veteran Success Center, which is a working title. The NAU system title for this position is Assistant Director, Academic Support.

Job Description

The Assistant Director is responsible for the daily operations of the Veteran Success Center (VSC). The mission of the VSC is to provide support for our military-connected students to successfully transition into the environment of higher education.

The Assistant Director plans, organizes, and directs the day-to-day operations of the Veteran Success Center promoting the efficiency and effectiveness of the various programs within the Center, ranging from the veteran orientation program to veteran mentoring. This also includes supervision of professional and student staff while overseeing customer service functions that assist the entire military connected community. The position is accountable for program development to advance departmental activities. This includes strategic communication efforts to inform the community of services and opportunities to connect with the university. The position also applies subject matter expertise to the role and serves as a coach and mentor to department staff.

Veteran Success Center Supervision - 35%

• Manages the Veteran Success Center and all aspects of its operation, to include the training and supervision of student veteran workers and the Program Coordinator, Sr.
• Assigns and coordinates work tasks ensuring necessary training is provided to maintain effectiveness and compliance.
• Conducts staff performance reviews and provides formal feedback.
• Monitors employee interactions to foster a productive and inclusive work environment.

Veteran Success Center Management - 25%

• Works closely with the Director of Veteran and Military Services to assist in the communication of services available to our Veteran students, including VA educational benefits for all NAU campuses, community college partners, and outside agencies and government entities as required.
• Responsible for interacting and developing partnerships with other departments and work units within the University and Flagstaff community in order to effectively serve our Military Connected students.
• Manages budgets for the VSC, allocating funds by areas of need in order to reach the departmental goals for the Center.
• Collaborates with the Director to develop and maintain current, theory-based, innovative approaches focusing on best practices in order to most effectively serve our Veteran students.
• Oversees the implementation of the Vet Jacks Mentoring program.
• Partners with university departments to support career development within the military-connected student community.
• Coordinates counseling services options for the student community.

Program Event Support - 20%

• Assists with events, both social and educational, within the department that connect the military connected student to the broader university community. This includes Veteran Orientation, Veterans Week, and the Military Connected Conference.

Program Management and Assessment - 15%

• Responsible for developing a comprehensive program of actions related to the retention and graduation of our military-connected students.
• Conducts ongoing data-driven assessments, analyzes and evaluates effectiveness of program practices for the VSC.
• Serves as a member of the Veteran and Military Services management team by participating in strategic planning, staffing decisions and other key areas within the department.
• Provides guidance and consistency in policy and procedure decisions within the department.
• Establishes learning outcomes for program and conducts regular assessments of student needs.
• Represents the Veteran and Military Services department various university and community committees.
• Serves as a designated back-up for the Veteran and Military Services department in the absence of the Director.

Other - 5%

• Performs other duties as assigned.

Minimum Qualifications

• Undergraduate bachelor's degree.
• 3-5 years of relevant experience.
• 2-4 years of management or supervisory experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Experience working with the military-connected community.
• Experience in Higher Education.

Knowledge, Skills, & Abilities

• Knowledge of principles of programs, policy implementation, and department administration.
• Knowledge of higher education administrative systems and related business principles.
• Knowledge of higher education law, including FERPA, Title IX, HIPAA, etc.
• Knowledge of funding sources that include the GI Bill®, Financial Aid, and DoD Tuition Assistance Skills.
• Supervisory practices and principles.
• Organizational and project management skills.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of Salesforce, PeopleSoft and OnBase Abilities.
• Possesses strong leadership practices.
• Possesses strong problem solving, organizational and analytical capabilities.
• Motivates and empowers staff and facilitates communication across individuals and teams.
• Promotes a diverse, inclusive environment.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $77,871. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/human-resources/benefits/. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to https://public.powerdms.com/ABOR/documents/1499270. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are https://in.nau.edu/human-resources/eligibility-enrollment/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

January 13, 2025 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://[email protected], or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/5862008

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