Job Summary

The Dog Boarding Operations Manager serves a critical senior management leadership role, responsible for overseeing the operations and day-to-day activities of Sol Dog Lodge and Training Center's dog boarding services. This position ensures the delivery of exceptional care for all dogs and a superior experience for clients while advancing the organization's mission to serve the needs of all dogs and the people who love them.

The Dog Boarding Operations Manager leads a team of staff and volunteers, focusing on hiring, training, and development to maintain a high standard of care and operational excellence. This role requires a dynamic leader with a deep passion for dogs, proven management skills, and a commitment to fostering a community where all dogs are valued, thriving, and supported with compassionate, accessible services.

Responsibilities

Leadership and Team Development

Oversee the recruitment, hiring, onboarding, and development of staff and volunteers for dog boarding operations.

Provide leadership, mentorship, and performance feedback to ensure a cohesive and motivated team.
Foster a positive and collaborative work environment that aligns with Sol Dog Lodge's mission and values.

Dog Care and Boarding Operations

Ensure the highest standards of care, safety, and enrichment for all dogs in boarding.

Develop and implement care protocols, including feeding, exercise, grooming, and training routines.
Monitor dog health and behavior, coordinating with veterinary resources when necessary.

Act as the primary decision-maker for escalated care or operational issues.

Facility Management

Oversee the maintenance, cleanliness, and organization of all boarding facilities to ensure a safe and welcoming environment.

Manage schedules and assignments for staff and volunteers to provide seamless coverage for day, evening, and overnight shifts.

Monitor inventory and supplies, ensuring resources are available and used efficiently.
Customer Service and Community Engagement

Act as a key point of contact for clients, addressing concerns and providing updates on their dogs' care.
Build strong relationships with clients to encourage repeat business and positive word-of-mouth referrals.

Represent Sol Dog Lodge in community events, educational programs, and outreach efforts.
Compliance and Continuous Improvement

Ensure compliance with all organizational policies, procedures, and local, state, and federal regulations.

Monitor performance metrics and identify opportunities for operational improvements.

Collaborate with senior leadership to align operational strategies with organizational goals.

Essential Functions

Lead day-to-day boarding operations, ensuring smooth workflows and alignment with organizational goals.

Provide hands-on support during peak times or emergencies, including direct care for dogs.

Develop and enforce protocols for safety, health, and operational excellence.

Train, mentor, and manage staff and volunteers to meet high standards of care and professionalism.
Oversee scheduling and resource management to ensure efficiency and optimal coverage.

Monitor and address any issues related to dog behavior, health, or client concerns.

May require flexible schedule, response to emergencies and covering 24/7 shifts. May need to transport dogs to veterinary clinic or emergency care.

Other duties as assigned.

Qualifications

Education and Experience

Associate Degree in a related field (e.g., animal science, business, or management) or equivalent professional experience.

Minimum of 2-4 years of experience in dog boarding, daycare, training, or similar animal care fields, with at least 2 years in a leadership or management role.
Skills and Competencies

Expertise in dog behavior, care, and handling best practices.

Strong leadership and team management skills, including hiring, training, and performance evaluation.

Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.

Exceptional organizational and problem-solving abilities, with attention to detail and a proactive approach to challenges.

Ability to remain calm and make sound decisions in emergencies or high-pressure situations.

Physical Requirements

Ability to lift and carry up to 50 lbs.
Comfortable working on your feet for extended periods, bending, kneeling, and handling dogs of all sizes and temperaments.

Willingness to work flexible hours, including evenings, weekends, and overnights as needed.
Additional Requirements

Valid driver's license and reliable transportation.

Maintain a clean driving record.

Passion for the mission and vision of Sol Dog Lodge and a strong commitment to animal welfare.