Assistant Manager, Financial Aid

Location: Financial Aid

Regular/Temporary: Regular

Job ID: 608155

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

• This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation.

Job Description

The Office of Scholarships and Financial Aid (OSFA) seeks an Assistant Manager of Client Services on the Scholarships Team. This position, which reports to the Assistant Director of Scholarships, processes aid and provides oversight for several scholarship programs, including, but not limited to: tribal, private donor (external), and campus departmental scholarships. The Assistant Manager will supervise one full-time staff member and up to two student employees.

This position is located on the Flagstaff Mountain campus. Remote work (1-2 days per week depending on business needs in the office) is possible after 6 months in the position or with OSFA.

Department Leadership and Team Management - 35%

• Assists the Scholarship Manager with overseeing the Scholarship Team, including scheduling, training, and supervising Scholarship Team staff and student employees.
• Assists with recruiting and hiring all Scholarship Team and student staff positions and assists with staff evaluations.
• Assists with developing, reviewing, and implementing policies and procedures related to Client Services and Scholarship Team programs, including research related to compliance.
• Assists with ensuring programs follow federal, state, and institutional regulations and identifying areas where improvement is needed.
• Acts as a resource for the Scholarship Team staff and student staff to ensure department goals and compliance requirements are met.
• Assists with developing and implementing extensive training for the Scholarship Team on areas of responsibility.
• Assists with managing team schedules and workload.
• Works collaboratively with OSFA Operations areas and other departments campus-wide, including but not limited to the Enrollment and Student Service Center, Enrollment and Student Services, Office of the Registrar, Career Development, and Student and Departmental Account Services
• Assists with special projects and cross-training within the office as needed.
• Assists with recruiting events such as Discover NAU, Orientation, and FAFSA nights for high schools.

Program Lead - 35%

• Acts as a subject matter expert for Tribal awards, Financial Needs Analysis (FNA), and External Scholarships
• Provide training to internal and external customers regarding FNA
• Maintains policies and procedures related to processing of additional resources, and the coordination of aid with tribal and external scholarship awarding, ensuring policies are updated in accordance with federal, state, and institutional changes.
• Develops and fosters a collaborative work environment with on- and off-campus partners.

Customer Service Support - 25%

• Serves students and families through a variety of avenues, including walk-ins, phone appointments, emails, and Salesforce cases.
• Consult with students and families on financial aid topics and provide excellent customer service.
• Investigates student accounts as needed to resolve applicable problems.
• Utilizes several internal and external databases, including PeopleSoft, OnBase, Salesforce, COD, NSLDS, etc.
• Assists in testing updates and fixes, system upgrades, and other data processing as needed.
• Assists with managing Scholarship Reinstatements.
• Research federal regulations and exhaust all resources available in resolving issues.

Other - 5%

• Other duties as assigned.

Minimum Qualifications

• Bachelor's degree in related field.
• 1 -2 years of relevant experience.
• A combination of related education, experience and training may be used as an equivalent to the above educational minimum requirements.

Preferred Qualifications

• 4 -6 years of administrative experience/coordinative experience.
• Experience working in a financial aid office and administering federal, state, and institutional aid.
• Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.
• Supervisory skills and training experience.
• Skill in coordinating projects, evaluating data, and establishing priorities.
• Demonstrated commitment to diversity and ability to work with a diverse student, staff, and faculty population.
• Demonstrated capacity to adapt to change.

Knowledge, Skills, & Abilities

• Demonstrated experience and knowledge in working with students and individuals of diverse backgrounds.
• Ability to analyze problems and make well-reasoned, sound decisions.
• Skill in planning, organizing, and giving direction to meet desired office goals and objectives.
• Excellent organizational skills.
• Supervisory practices and principles.
• Excellent presentation and communication skills.
• Demonstrated ability to maintain confidentiality.
• Extensive customer service experience.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $58,882. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/Human-Resources/Benefits/. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees arehttps://in.nau.edu/human-resources/benefits/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

January 20, 2025 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://[email protected], or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/5884103

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