customer service representative.

+ phoenix , arizona

+ posted 2 days ago

**job details**

summary

+ $19 - $20 per hour

+ temp to perm

+ no requirements

+ category business and financial operations occupations

+ referenceAB_4683928

job details

Randstad is seeking Customer Service Representative in Phoenix, AZ.The role involves Consumer Lending involves managing 75-100 inbound calls daily, addressing customer inquiries and complaints related to credit card accounts and transactions. Key responsibilities include navigating multiple systems, conducting independent case research, and providing efficient, empathetic service. Candidates will need good communication skills, attention to detail, and the ability to work effectively in a fast-paced, call center environment while meeting performance metrics such as Average Handle Time (AHT) and customer feedback. Position: Customer Service Representative Location: Phoenix, AZ 85027 Pay: $20/hr Shift Days/Hours: 24 hour call center; schedules given before acceptance Shifts are overnight 5:30pm-2:00am or 7:30pm-4am Works weekends

salary: $19 - $20 per hour

shift: Third

work hours: 12 AM - 8 AM

education: No Degree Required

Responsibilities

+ You will work as a Customer Service Rep with Consumer Lending and will be responsible for providing quality customer experience while working to resolve customer's complaints/enquiries.

+ Researching cases independently

+ Types of calls include: Payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers

+ Responsible for reviewing the customer's credit card profile, payments, reviewing accounts, assisting the customer understand their balances

+ Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts)

+ Calls around 3-5 minute approximately

+ Calls are back to back and sometimes a breather in between calls

+ Will transfer more escalated calls to another department

Skills

+ Customer Service

+ System Navigation

+ Problem-Solving

Qualifications

+ Years of experience: 0 years

+ Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

**get in touch**

we are here to help you with your questions.

NM

**nikhil madduru**

+ +1 957 392 5237 (tel:+1 957 392 5237)

+ [email protected]