The first five years of life are the most critical in a child's development. At Southwest Human Development, our services improve lives and help families by supporting young children and their caregivers during this important time. 
 
In partnership with families, we provide children with the care, attention, and support needed to set them on a path to success in school and life and help them reach their greatest potential. 
 
We are Arizona's largest nonprofit organization dedicated to early childhood development and our more than 800 staff provide 40 innovative programs and services to 140,000 children and their families each year.
 
A positive future for every child
 
Southwest Human Development is Arizona’s largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child’s development. At Southwest Human Development, our services improve lives and help families by supporting young children and their caregivers during this important time.
 
Your skills, experience, and passion are needed at one of the nation’s largest nonprofits dedicated to early childhood development. Join our team and experience a long-term career that brings joy and satisfaction in knowing you make a difference.  We offer over 40 programs and services to more than 140,000 children. 
 
Why choose us?
     * You will be rewarded with benefits, including day one zero contribution health plan options, wellness programming, and generous paid time off.
     * You will benefit from high-quality paid training to promote professional growth and development.
     * You will enjoy a supportive and collaborative work environment.
 
Job title: Birth to Five Helpline Specialist
 
We are looking for an Early Childhood/Mental Health Specialist to support callers (parents, caregivers, and professionals) with a wide range of questions and concerns about children birth to five. 
 
In this role you will:
     * Provide individualized, professional phone consultation to respond to a wide range of
       questions and concerns of Arizona families with young children (ages birth to five) and
       caregivers and professionals working with children ages birth to five.
     * Provide occasional home visits to help families navigate challenges associated with caring
       for infants in the first year of life such as fussiness, excessive crying, sleeping problems
       and feeding difficulties.
     * Maintain time-sensitive data entry associated with incoming calls.
     * Retrieve and maintain listings of resource/referral information and participate
       in marketing and outreach efforts in the community.
     * Provide presentations to groups of parents and professionals on the Birth to Five Helpline
       and on topics related to parenting and early childhood. 
 
What it takes:
     * Master’s degree in Child Development, Social Work, Counseling, Psychology, or related field with at least five years of experience working with young children and thei
     * families.
     * Bilingual English/Spanish language proficiency.
     * Extensive knowledge of child development and parenting/caregiving.
     * Training in and commitment to diversity, equity, and inclusion practices.
     * Experience working with culturally and linguistically diverse populations.
     * Excellent organizational skills.
     * Excellent written and verbal communication skills.
     * Computer skills including the Microsoft Suite
     * A valid state driver’s license and current auto insurance.
     * Valid Arizona Fingerprint Clearance Card - OR - must qualify for a valid Arizona Level One Fingerprint Clearance Card. 
     * Additional Preferences:
          + Experience working in early care and education settings.
          + Excellent communication skills in group settings and understanding of group processes; experience working closely alongside a team of professionals
          + Knowledge of community resources.
 
Learn more!
 
Our core values embody Southwest Human Development’s commitment to services that uplift the lives of children, families, and other care providers, and the communities in which they live. These values are intended to guide the professional development, ethical conduct, and skilled practice of all our staff, whatever their specific role within the agency. All staff are valued as making essential contributions to strengthening the foundation that Arizona’s children need for a great start in life. Learn more about our values and benefits here.  
 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
 
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
 
 
     * Extensive knowledge of child development and parenting/caregiving.
     * Training in and commitment to diversity, equity, and inclusion practices.
     * Experience working with culturally and linguistically diverse populations.
     * Excellent organizational skills.
     * Excellent written and verbal communication skills.
     * Computer skills including the Microsoft Suite
 
 
BENEFITS: SWHD Employee Benefits