Business Analyst, Intermediate

Location: Strategic Initiatives

Regular/Temporary: Regular

Job ID: 608233

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

This position is a hybrid position which allows the incumbent to complete their work at both the Flagstaff Mountain campus and at a non-centralized site with or without accommodation.

Job Description

The Business Analyst, Intermediate develops and maintains an understanding of the strategic alignment of Student Affairs goals with broader University goals, ensuring a comprehensive understanding of division needs. Proactively engages with subject matter experts to extract and synthesize critical business requirements, translate needs into functional requirements, and document requirements in specifications, business process flows, analytical tools, etc. Evaluates past and current department-level business processes and data to drive enhancements for more informed decision-making within the department. Foster collaborative relationships with business stakeholders, cultivating a culture of shared goals and leveraging best practices to comprehensively analyze processes, applications, and data streams. Plays a pivotal role in shaping multifaceted initiatives, working closely within an institutional center of excellence alongside enterprise and divisional business analysts to drive strategic impact. Champion identifying and fulfilling Student Affairs' business intelligence, reporting, and data analysis needs. Drive initiatives in Student Affairs to support the divisions' current contributions and efforts to improve student retention, academic success, wellness, and community.

Business Analysis and Process Improvement - 65%

• Drives the strategic gathering of insights from diverse divisional sources, collaborating with cross-functional teams to envision projects, define business use cases, and outline high-level design specifications.
• Independently elicits requirements, partnering with seasoned business analysts to offer strategic recommendations for enhancing prioritized divisional projects with wide-ranging impact across multiple business units and stakeholders.
• Leverages a data-driven approach to create specifications of new data business process designs for review and approval from department management, based on examination of current business data and information gained from systems analysts and other stakeholders. Defines metrics and KPIs to quantify business process efficiencies and effectiveness.
• Identifies and mitigates risk factors associated with business process and the need for security, continuity of operations plans, and other risk mitigations to ensure consistency, efficiency, accuracy, and effectiveness of the unit.
• Proactively addresses end-user inquiries, challenges, and service opportunities, applying strategic thinking to deliver impactful solutions.
• Designs and executes comprehensive test plans, strategically evaluating the systemic impact of business process enhancements on straightforward systems. Collaborates with experienced analysts as needed to ensure thorough evaluation of complex, multi-unit processes.
• Partners with Information Technology Services and administrative business analysts to identify and investigate system challenges, providing strategic recommendations, alternatives, and insights into risks and benefits for system modification to the change request management board.
• Monitors and manages tickets, updates, fixes and enhancements in advance of the business units.
• Creates documentation, reports and planning documents on the use of new or enhanced Peoplesoft updates.
• Identifies opportunities for optimizing and streamlining operations within the Student Affairs division, aligning efforts with strategic organizational objectives.

Data Analyst, Business Intelligence, and Reporting - 20%

• Develops and utilizes various reporting and metrics to drive strategic decision-making by developing and implementing a range of reporting mechanisms and metrics to measure efficiencies and effectiveness. Tailors custom reports to address specific business requirements and objectives.
• Collaborates cross-functionally with unit members, stakeholders, and other stakeholders to design and refine reporting solutions that drive informed decision-making.
• Gathers and assesses University data to, generate reports, recommendations, and communications tailored for division and department leadership. Employs data-driven insights to drive impactful change recommendations.
• Understands and applies knowledge of appropriate handling of university business intelligence data.
• Develops and uses moderately complex analytical tools and models. May work with other technical and functional experts when necessary to gather information and collaborate on tools and model design.
• Prioritizes equity, inclusion, and accessibility in the conduct of analysis and presentation of reports.
• Applies strategic thinking to work with diverse, complex student data, extracting meaningful visualizations and recommendations to drive informed decision-making.

Training - 5%

• Defines training requirements to deliver comprehensive support to end users within Student Affairs while actively seeking and analyzing feedback to enhance training effectiveness continuously.
• Creates and updates internal Student Affairs business analyst training documentation.

Project Management - 5%

• Supports various division initiatives through project management support, including project scoping, milestones, and timelines.
• Leads project teams to maintain the project charter, purpose, and scope and achieve outcomes.
• Acts as a project manager and possesses knowledge of the business process/systems interface in the work units they support and analytical knowledge and problem-solving abilities.

Other - 5%

• Represents Student Affairs and SASI on various division and University committees.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor's degree in Business Administration, Management Information Systems, Business Analysis, or a related field.
• 2+ years of full time relevant experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Master's degree in Higher Education, Student Affairs, or Social Sciences.
• 3+ years of full-time experience working in higher education.
• Intermediate experience documenting business requirements for improvement.
• Intermediate experience creating training documentation for end users.

Knowledge, Skills, & Abilities

Knowledge

• Possesses a comprehensive understanding of divisional business goals and employs strategic approaches to foster sustainable growth.
• Intermediate knowledge of software design methodologies and applies foundational principles of database management.
• Intermediate knowledge of integrated student information systems, leveraging this knowledge to drive operational efficiency.
• Intermediate knowledge of core business line processes, policies, procedures, aligning actions with organizational objectives.
• Intermediate software and applications demonstrating the ability to create and analyze data to drive informed decision-making.
• Intermediate knowledge of PeopleSoft ERP, ServiceNow, Enterprise Reporting, and Salesforce, leveraging these tools to enhance operational effectiveness.
• Demonstrates a proficient understanding of SQL or similar query languages, enabling seamless data extraction and analysis.
• Knowledge of translating non-technical requirements into precise technical business specifications, driving targeted solutions.
• Knowledge of business, data, and technology to recommend systems and process improvements.

Skills

• Exhibits exceptional customer service skills, fostering positive stakeholder relationships and driving client satisfaction.
• Advanced elicitation and facilitation skills, enhancing the effectiveness of requirements gathering and project planning processes.
• Demonstrates professional email and telephone etiquette, ensuring clear and effective communication.
• Leverages strong interpersonal and networking skills to build collaborative relationships and drive collective success.
• Showcases advanced organizational and project management skills, ensuring seamless execution of initiatives and deliverables.
• Experience with data visualization and summarization tools such as SQL, MS SQLServer, and Tableau, enabling effective data-driven insights.
• Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access), enhancing productivity and communication.
• Excels in crafting narratives from complex data, conveying meaningful insights, and driving informed decision-making.
• Advanced skill in data management techniques, ensuring accuracy, accessibility, and usability of critical information.

Abilities

• Embraces change and new situations as opportunities for learning and personal growth, fostering a culture of continuous improvement.
• Analyzes complex situations, anticipating potential challenges, and adeptly documents basic business processes, offering recommendations for optimization and streamlining.
• Skillfully balances competing priorities, ensuring optimal resource allocation and alignment with organizational objectives.
• Showcases problem-solving, organizational, and analytical capabilities, enabling effective decision-making and driving operational excellence. Analyzes daily, routine business situations and anticipates issues.
• Communicates effectively across various channels and with diverse stakeholders, ensuring clear and impactful messaging.
• Champions diversity and inclusion, fostering an environment where all voices are heard and valued.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $67,714. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/Human-Resources/Benefits/. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees arehttps://in.nau.edu/human-resources/benefits/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

February 17, 2025 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://[email protected], or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/5937106

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