Senior Strategic Business Account Manager

Location:

Tempe, AZ, US

Date: Jan 24, 2025

**Requisition ID** : 18282

**Join us in building a better future for Arizona!**

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

**Why Work at SRP**

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

+ Pension Plan (at no cost to the employee)

+ 401(k) plan with employer matching

+ Available your first day: Medical, vision, dental, and life insurance

+ Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)

+ Parental leave (up to 4 weeks) and adoption assistance

+ Wellness programs (including access to a recreation and fitness facility)

+ Short and long-term disability plans

+ Tuition assistance for both undergraduate and graduate programs

+ 10 Employee Resource Groups for career development, community service, and networking

**Summary**

The primary role is to represent SRP as the single point of contact for assigned strategic customers within the Strategic Business Accounts Team. Lead, evaluate and recommend execution of major energy, pricing, renewable energy, sustainability, and carbon initiatives. Provide critical analysis and program feedback between SRP's largest strategic commercial and industrial customers and SRP's senior management. Champion cross-functional teams to drive initiatives, provide strategic guidance on SRP programs, and engage with industry trade organizations to promote SRP as an industry leader. Develop and deliver targeted, comprehensive presentations to all levels of leadership, manage complex projects, and provide expert advice on national energy trends impacting strategic markets and customers. Maintain a comprehensive understanding of SRP's corporate direction and how the following various teams collaborate to support our evolution: Strategic Planning, Resource Planning, Corporate Pricing, Economic Development, Sustainability, Supply & Trading, Product Development, Customer Billing, Credit, Legal Services, Government Relations, Strategic System Projects, Transmission Planning, Engineering and Water Resources.

**What You'll Do**

• Serve as single point of contact with assigned strategic customers, which includes Fortune 500 companies and other businesses critical to maintaining SRP’s best-of-the best posturing.

• Confidently represent SRP in discussions with strategic customers’ executive leadership teams.

• Evaluate and recommend SRP technologies and programs related to customers’ energy use and facility operations by coordinating and performing price plan comparisons, as well as load data review and cost of operation evaluation.

• Analyze customer and industry trends to identify partnership opportunities with SRP and cost reduction benefits for customers, while aligning with SRP’s Corporate Strategy..

• Champion cross-functional corporate programs in the development of SRP customer perspectives related to energy, sustainability, greenhouse gases and other initiatives

• Continually be recognized as a leader in SRP as to your assigned Subject Matter Expertise. This includes assisting and educating peers, adjacent departments and the chain of command towards creating, meeting, and exceeding Corporate Objectives.

• Provide strategic customer interpretation and guidance to SRP’s senior leadership, related to customers’ energy and sustainability requests.

• Tightly engage and lead, where appropriate, within industry trade organizations such as RE100, CEBA, CEBI, CDP/WRI, EFP to effectively guide SRP on evolving national environmental trends and developments.

• Prepare and deliver effective content on behalf of SRP’s senior leadership to strategic customers, industry and public forums: energy, energy efficiency, pricing, generation and capacity, sustainability, greenhouse gasses, etc.

• Facilitate SRP groups and customers through complex program/projects requiring significant SRP resources and negotiations.

• Studies national energy markets and trends that may impact SRP customers and programs and informs management on potential affects and implications.

• Enthusiastically represent SRP at national conferences and events.

• Maintain and establish close working relationships with identified contacts such as political dignitaries, and representatives in municipality public works, operations, and maintenance departments.

• Provide technical and business expertise in support of customer defined sustainability objectives.

• Maintain and establish close working relationships with the Phoenix-Valley-Metro area’s Sustainable Cities Network, as well as various utility user groups and other community energy activities.

• Engage directly with Chamber of Commerce groups – that can giving professional presentations.

• Confidently engage municipalities as to Green Building practices and LEED program standards.

**What It Takes To Succeed**

+ Ability to present and communicate with both SRP’s and Fortune 500 companies’ senior leadership. Ability to create and implement stakeholder solutions which provide tangible value (e.g., reduce costs, increase efficiency, reduce greenhouse gases, etc.).

+ Maintain strong written and oral communication skills as well as clearly communicate complex and technical concepts to varying audiences.

+ Strong interpersonal relationship skills for interactions with customers and internal/external stakeholders, government agencies and legal counsel.

+ Ability to persuade and influence.

+ Expertise in strategic planning and analysis of sustainability/energy.

+ Excellent analytical and critical thinking skills.

+ Desire to be curious and ask “why.”

+ Comfortable championing unconventional ideas as the customer advocate.

+ Presents and clarifies each of SRP's Commercial Price Plans and associated Riders with poise aligning to SRP mission of reliability, affordability, and sustainability.

+ Knowledgeable and able to articulate SRP’s:

+ Generation capacity needs.

+ Transmission and distribution infrastructure.

+ Sustainability initiatives, solutions, programs and offerings.

+ Comfortable with variable work hour requirements and an ability to resolve conflicts under stress, consistent with both departmental and customer priorities and timing needs.

+ Provide, where possible, 24-hours a day, 7-days a week access as a single point of contact to SRP and assigned customers.

+ Exceptional prioritization and organizational skills to manage multiple responsibilities at one time.

+ Will positively interpret and communicate SRP’s, rules and regulations and other pertinent policies.

+ Recognized as a Certified Energy Manager (CEM), or must attain the certification within one year of hire.

**Experience**

Requires a minimum of seven years of experience.

**Education**

A bachelor’s degree related to the assignment from an accredited institution is preferred.

**Hybrid Workplace**

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

**Drug/Alcohol Policy Statement**

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

**Equal Opportunity Employer Statement**

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

**Work Authorization**

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

**Nearest Major Market:** Phoenix