**About Lumen**

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**

The Lead Marketing Manager (SDR Operations) is a pivotal member of the Strategic Lead Operations team, responsible for managing the end-to-end campaign activation, lead distribution processes, and SDR tool support. This role requires a proactive and dynamic individual with the capacity to navigate intricate decision-making processes, optimize workflows, and leverage automation technology in Salesforce. The ideal candidate will work independently, make strategic decisions, and innovate to enhance the performance of lead generation teams.

**Location**

This is a remote opportunity open to candidates located anywhere in the U.S.

**The Main Responsibilities**

+ **Campaign Activation & Operations** : Assist with the lead generation campaign activation and operations process in a deadline-driven, fast-paced, and dynamic team environment. Support the team by analyzing trends and identifying opportunities to provide insights to the lead generation teams.

+ **Lead Distribution Initiatives:** Refine lead distribution strategies, ensuring leads are routed efficiently and effectively. Oversee the delivery of warm Salesforce leads to various sales channels, ensuring timely follow-up while leveraging automation.

+ **Tool Troubleshooting and Vendor Management** : Address SDR tool issues promptly and efficiently, working with tool vendors for support as needed. Ensure quick resolution and continuous improvement of tools.

+ **SDR Tool Support** : Provide ongoing support for SDR tools, ensuring they are functioning optimally and meeting the needs of the team. Work closely with SDRs to troubleshoot issues and implement improvements.

+ **Sales and SDR Education** : Conduct lead roadshows and provide comprehensive education to various teams and leadership on lead strategy and processes. Train and coach SDRs on tool best practices and usage.

+ **Workflow Optimization** : Utilize load balancing best practices and automation technology to expedite sales rep responses to new leads. Improve the engagement and efficiency of leads assigned by implementing targeted communication strategies and optimizing workflows.

+ **Email Templates and Sequences** : Develop and optimize email templates and sequences based on data and feedback. Share the most effective ones with SDRs, leadership, and campaign teams.

+ **Salesforce Reporting:** Build and customize Salesforce reports and dashboards to discern trends and make strategic decisions.

**What We Look For in a Candidate**

+ Bachelor’s degree in marketing, business, or a related discipline (preferred).

+ 3+ years of relevant experience with increasing levels of responsibility.

+ Strong problem-solving skills, especially when dealing with incomplete or conflicting information.

+ Capable of analyzing information, asking questions, and gaining insights that lead to strategic answers.

+ Strong interpersonal, facilitation, and project management skills.

+ Excellent written, verbal, and presentation skills.

+ Ability to work collaboratively and solve problems to execute marketing programs that achieve SMART business objectives while maintaining a positive attitude.

+ Able to work independently with a high level of proactiveness and accountability.

+ Ability to come up with new ideas to innovate and improve processes.

+ Understanding of Salesforce for report building and customizing, dashboard building/updating, and leveraging Generative AI using appropriate prompts to solve business problems and challenges.

**Compensation**

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

**Location Based Pay Ranges**

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI

$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)

Bonus Structure

Requisition #: 336703

**Background Screening**

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/i/global/en/faqs) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Equal Employment Opportunities**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

**Application Deadline**

02/08/2025