Jacks on Track Success Coach

Location: Student Service Center

Regular/Temporary: Regular

Job ID: 608270

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

• To be considered for this position, a resume, cover letter, and three professional references are required in addition to the application
• This position is open to multiple work modalities including in person at the Flagstaff Mountain campus, or as a hybrid/remote position within or outside of Arizona, with or without accommodation
• This position is posted as Jacks On Track Success Coach, which is a working title. The NAU system title for this position is Student Development Coordinator, Senior

Job Description

The Jacks on Track (JOT) Success Coach re-engages students who have stopped out and helps them get back on track to completing their degrees. The JOT Success Coach outreaches to eligible students and responds to referrals from campus colleagues. When students are assigned to them, the JOT Success Coach provides comprehensive case management and holistic, individualized, and high-touch support, including but not limited to assistance with university processes, connection to resources, and access to financial aid, from re-admission through degree completion. The JOT Success Coach builds relationships with students and works to understand students' strengths, challenges, barriers, and goals; develops gameplans with students; tracks their progress; provides motivation; and celebrates students' successes. They also collaborate with colleagues in University Advising, Strategic Enrollment and Marketing, Student Affairs, and other departments to provide exemplary student support. Additionally, they work with team members to address systemic issues and strategize on ways to improve retention and degree completion.

Student Support - 60%

• Outreach to eligible students and respond to referrals from campus colleagues.
• Educate students about the benefits of participating in the Jacks on Track program.
• Work with students one-on-one to assess their strengths, challenges, barriers, and academic goals.
• Align resources and support services with students' educational goals and to promote persistence and academic success.
• Facilitate students' use of institutional resources, services, and systems.
• Provide assistance with university processes, connection to resources, and access to financial aid from re-admission through degree completion.
• Work with students to develop comprehensive degree completion plans.
• Serve as a resource, advocate, and mentor for assigned students as they strive to balance education, employment, family, health, and/or other life responsibilities and challenges.
• Initiate and maintain frequent contact with students and track progress, provide motivation, troubleshoot issues, and celebrate successes.
• Develop meaningful relationships with students based on empathy, compassion, and appreciative, developmental, and intrusive advising approaches.
• Collaborate with colleagues in University Advising, Strategic Enrollment and Marketing, Student Affairs, and other departments to provide exemplary student support.
• Consult with the Jacks on Track team to determine the best course of action for difficult student situations.
• Take proactive measures to ensure timely responses to students' questions and concerns and prompt resolution of any potential obstacles related to admissions, enrollment, academic success, financial aid, student accounts, and personal challenges.
• Act as a positive representative of outreach and support and a positive role model for students.
• Develop key collaborations with other retention offices across the campus to achieve student development goals.
• Develop and demonstrate cultural fluency to understand different perspectives, communicate effectively, adapt, and respond to student interactions in meaningful ways.

Caseload Management - 20%

• Manage a caseload of students.
• Maintain accurate and detailed contact notes.
• Track contacts, enrollment, and degree progress and completion.
• Document obstacles and challenges.
• Maintain department-related data used to conduct research and evaluate program effectiveness.
• Provide updates and report on the progress and challenges of the students within the caseload as needed.

Program Operation - 15%

• Assist with the design, implementation and evaluation of services that provide innovative, meaningful, and supportive experiences to students that integrate academic learning and individual growth and help improve the student experience.
• Serve as a resource for other professionals by providing consultation and professional development opportunities across campus to enhance understanding of the stop-out student experience and the Jacks on Track program.
• Partner with University Advising, Student Affairs, Office of Scholarships and Financial Aid, Student Accounts, Academic Affairs, Faculty, Student Life, and other campus offices and programs to facilitate and support student success initiatives.
• Assist with the assessment of program effectiveness measured both quantitatively (retention, persistence, grades, etc.) and qualitatively through student experience surveys and other reflective feedback.
• Serve as an ambassador for outreach and support programs at campus and community events.

Other - 5%

• Other duties as assigned.

Minimum Qualifications

• Undergraduate bachelor's degree
• 3-5 years of relevant experience
• Any combination of related education, experience and training may be used as an equivalent to the above Minimum Requirements.

Preferred Qualifications

• Master's degree in relevant field
• Experience in education working with students one-on-one to assist with academic success and degree completion

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of contemporary issues facing college students, especially adult learners and students from historically marginalized backgrounds.
• Knowledge of primary factors that impact student retention and common strategies used to increase student success.
• Knowledge of, or ability to learn, Zoom, SalesForce CRM, PeopleSoft Student Information System, Business Objects and Enterprise Reporting tools, Microsoft Word, Excel, PowerPoint, and Teams.

Skills

• Skill in customer service, rapport building, active listening, and coaching.
• Skill in problem solving and decision making.
• Skill in establishing and maintaining effective and productive working relationships with team members and partners.
• Skill in verbal and written communication.

Abilities

• Ability to work with people from diverse cultures and backgrounds and promote an inclusive environment.
• Ability to organize and prioritize effectively.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Anticipated salary range is $51,085 - $54,000. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/Human-Resources/Benefits/. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees arehttps://in.nau.edu/human-resources/benefits/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

March 3, 2025 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://[email protected], or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/5977108

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