Essential Duties:

+ Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

+ Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from staff.

+ Trains and orients staff on use of hardware and software.

+ Recommends and / or performs upgrades on systems to ensure longevity.

+ Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.

+ Assesses functional needs to determine specifications for purchases.

+ Tests alternative pathways until you resolve an issue.

+ Directs unresolved issues to the next level of support personnel.

+ Follows up with clients to ensure their systems are functional.

+ Updates tickets and continuously coordinate necessary work.

Key and Abilities:

+ Strong problem solving and communication skills.

+ Self-driven and highly motivated.

+ Ability to work in a team environment.

+ Excellent oral and written communication skills.

+ Excellent attention to detail.

+ Comprehensive understanding of endpoint operating systems, including Windows.

+ Willingness to work flexible hours – shift work required including weekend shift hours.

+ Must have high-energy work ethic and be available to work non-standard hours during peak season times.

Education and Experience

+ 3 years of help desk or desktop support or similar IT experience

+ Experience with Tier II phone support

+ High expertise with troubleshooting Windows, Operating Systems

+ Hardware: Laptops, Desktops, iPhone

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.