Home Community Based Service and Adult Day Program seeking full-time Program Support Specialist.

Bi-lingual in English and Spanish a plus, but not required.

UCP of Central Arizona is a nonprofit organization whose mission is to provide comprehensive services to individuals with disabilities and their families. The HCBS program facilitates habilitation, attendant care, and respite services delivered to members by Direct Care Workers (DCW’s). The HCBS Program Support Specialist is the liaison for the day to day coordination of the HCBS program.

Essential Functions:

Member File Maintenance:
Ensure members’ files and records are in compliance with agency policies, procedures, and state regulations.
Ensure members’ information is scanned into web-based software system, create and maintain hard copy file of member’s information.
Ensure completion of all intake materials for member files.
Create member files for new members and enter into UCP databases.
Prepare and enter supporting materials into member files, provide copy to DDD.
Support the Coordinators when needed in processing the HAH and ACT monitor forms with DDD monthly.
Ensure new member paperwork is accurate and complete.
Request ISP’s when applicable.
Review and ensure accurate record keeping.

Payroll& Billing:

Support payroll efforts for all Direct Care Workers for semi-monthly payroll frequency.
Support Coordinators as necessary with processing timesheets to payroll within timelines, ensuring that related documentation required by staff is accurately completed, including signatures of DCWs and parent/guardian, time entered in to the DD reports.
Update billing software system with current member and staff information.

Authorizations:

Maintain authorizations for services and support Coordinators with contacting DDD for additional requests in services.
May assist Coordinators with contacting support coordinators for ISP’s, authorizations, etc., when necessary.
Obtain all necessary documentation prior to service implementation.
Assist with updates with relation to support coordination, ISP’s, document management and reporting in the DDD reporting systems.
Communicate effectively and professionally with members, support coordinators, direct care workers, co-workers, ISP Team, and member’s families.

General Administrative Support:

Support program management with administrative tasks
Assists HCBS Program Coordinators with hiring of new Direct Care Workers interview set-ups and pre-employment scanning when necessary.
Respond to calls from families inquiring about services UCP and general community supports.
Protect and maintain the confidentiality of member information and documentation in accordance with UCP policy, HIPAA, state and federal law.