Training Program Manager

Job Details

Job Location

Adelante Healthcare Center Support Office - Phoenix, AZ

Description

POSITION SUMMARY

The Training Program Manager will play a key role in advancing our training initiatives by collaborating with subject matter experts and the Senior Leadership Team. This position is responsible identifying training and development needs through comprehensive analysis of organizational performance and job requirements. The Training Program Manager will oversee training for employees, ensuring the development, implementation, coordination and maintenance of clinical and non-clinical training and competencies. Additionally, the Training Program Manager will manage relationships and partnerships with other departments to effectively address the training needs of the organization.

EXPECTATIONS

Every Adelante Healthcare leader will strive to maximize the performance and contribution of each team member of Adelante Healthcare and the community that we serve every day. Leaders are expected to set clear performance expectations, establish specific measurable goals for team members to drive accountability and success, provide ongoing feedback and coaching to enhance performance, improve results and outcomes. Leaders are also expected to work in a manner that demonstrates a commitment to our mission, vision, core values quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

+ I nclusion

+ N urture

+ S ervice

+ P urposeful

+ I ntegrity

+ R esilient

+ E ngaged

Qualifications

ESSENTIAL SKILLS AND EXPERIENCE:

+ Current clinical licensure (e.g., RN, LPN) is required.

+ Minimum of two (2) years of clinical experience in a healthcare setting.

+ Proven experience in developing, managing, or implementing training programs and training curriculums.

+ Certification in Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) for Health Care Professionals, following American Heart Association and Red Cross guidelines (including cognitive and skills evaluations).

+ Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety, or the ability to obtain one within 30 days of employment.

+ Evidence of a valid Arizona driver’s license and current auto insurance.

+ Excellent communication skills.

+ Ability to collaborate effectively as a team member within Adelante Healthcare.

+ Demonstrated capability to implement and manage process improvement strategies.

+ Strong prioritization and multitasking skills.

+ Must have experience with utilizing different teaching methods and tools such PowerPoint, lecture, verbal, videos, or other methods.

+ Must have the ability to develop training curriculums and workflows utilizing, Power Point, lectures, Visio charts, LMS systems and other

POSITION REPONSIBILITIES/ESSENTIAL:

+ Strategic Planning: Lead the strategic planning and oversight of the Training Program to align with organizational goals.

+ Program Implementation: Oversee the implementation and monitoring of training initiatives designed to bridge identified skill and competency gaps.

+ Trainer Development: Provide oversight and guidance for the Level I-IV trainers, fostering professional growth through coaching and development opportunities.

+ Cross-Functional Collaboration: Work collaboratively with various departments to ensure the training department effectively supports organizational objectives.

+ Culture Enhancement: Promote and model the organizational mission, vision, and core values to strengthen the Adelante Healthcare culture.

+ New Hire Onboarding Training Management: Ensure trainers Level I -Leve III facilitate comprehensive training for new support staff such as Medical Assistants, Dental Assistants, Behavior Health, and non-clinical staff to ensure successful integration into the organization.

+ Provider Onboarding: Facilitate comprehensive training for new providers to ensure successful integration into the organization.

+ Develop effective training curriculum, workflows and other materials utilizing a variety of media such as videos, presentations, lectures, hands on courses and other methods.

+ Needs Assessment: Assess staff learning needs through direct observation, formal evaluations, and reviews of quality improvement metrics.

+ Effectiveness Evaluation: Evaluate and report on the effectiveness of training programs to drive continuous improvement.

+ Training Schedule Management: Ensure that Level III training schedules are effectively managed and executed.

+ Documentation Maintenance: Ensure Level III is maintaining thorough records of training activities, ensuring preparedness for internal and external audits.

+ Meeting Participation: Attend relevant meetings to support organizational initiatives and ensure alignment with training goals.

NONESSENTIAL SKILLS AND EXPERIENCE:

+ Demonstrated experience as an Advocate for Health Care or Human Rights

Additional Duties and Responsibilities

+ Other duties as requested or assigned.

Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance withEEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.