Commercial Card Senior Fraud Analyst (2nd shift)

Phoenix, Arizona

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**Job Description:**

This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and takes appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence.

**LOB Job Description:**

+ Receive inbound calls for Commercial Card Clients including EMEA/APAC.

+ You will review activity with clients/PA's/Internal associates and remove anyholds, close cards or do any type of Maintenance on the account.

+ You will assist clients with any issues that arise.

** Schedule is Tuesday - Saturday from 1:00 PM - 9:30 PM Arizona time **

​ **Responsibilities:**

+ Initiate Maintenance on accounts. Provide Excellent Customer Treatment, Process Client initiated forms and assist with all issues that may arise.

​

**Requirements:**

+ Strong customer service skills

+ Flexible and willing to respond positively to change

+ Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently

+ Excellent written and oral communication skills

+ Ability to de-escalate difficult client situations

+ Ability to multi-task as business needs dictate with phone and typing required

+ Ability to work in a client based environment meeting goals

+ Flexible with schedule as business needs arise

+ Must have a strong and positive work ethic and follow Bank of America's Core Values

+ Must be flexible and adapt quickly to change​​

**Other Requirements:**

This role is hybrid role which offers 1 day work from home and 4 days in office. per week:

+ Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)

+ Sufficient room to set up a laptop, monitor, keyboard and mouse

+ Comfortable space to work for a full shift

+ Quiet, private and SECURE space in which to work

**Shift:**

2nd shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://u.go/0As7EN) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.