**Description**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses. The Control Management (CM) team strives to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.

The objective of the GCS Control Management Specialized Operational Risk (OR) team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.

Global Consumer Services is looking for a Senior Manager - Control Management (Program Management) passionate about ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

**Responsibilities:**

+ Support subject matter expects in sharing of knowledge/guidance and participate in conversations with BU on associated topics

+ Assist in ensuring all activities & guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams

+ Facilitate activities to comply with enterprise policies and programs pertaining to specific risk types (e.g., AEMP 88 conduct risk management policy), and assist more senior team members in supporting with design/ enhancement of BU procedures /standards by providing topic-specific insight

+ Support integration of decentralized risk types into broader Operational Risk Management (ORM) policies and programs

+ Support developing and maintaining a repository of topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise

+ Providing support to leadership with design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GCS

+ Advising senior team members on the design and implementation of controls tailored to specialized risk areas, and gather broader input on the area of risk

+ Supporting senior leaders in compiling and reviewing topical risk knowledge to share with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes

+ Assist in advising topical risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review

+ Support sharing insights, better practices, themes, etc. across the enterprise

+ Lead content program management with cross-functional teams to deliver program objectives

+ Lead, motivate, and develop a high-performing and diverse team, while fostering a culture of collaboration, innovation, and continuous improvement

**Required Qualifications:**

+ 4 years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities

+ Excellent Project management, communication, and interpersonal skills

+ Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

+ Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

**Preferred Qualifications:**

+ Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

+ Experience in at least one of the following:

+ Supporting go-to subject matter experts in sharing subject matter expertise within the BU on decentralized risks

+ Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight

+ Advising on decentralized risk types into broader operational risk policies and programs

+ Experience in financial services industry

ORMCM

**Qualifications**

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

**Job:** Operations

**Primary Location:** US-New York-New York

**Other Locations:** US-Arizona-Phoenix, US-Florida-Sunrise

**Schedule** Full-time

**Tags** ORMCM

**Req ID:** 25002074