**Become a part of our caring community and help us put health first**

At Humana, we know our associate experience is our member experience and the associate experience begins with the hiring, onboarding, and training. We are looking for an experienced candidate to drive our Hiring, Onboarding and Training strategy and execution teams.

Director of Clinical Training Design and Deployment will oversee the development of a new approach to associate onboarding and training which is role specific and empowers our associates to effectively carry out their role's functions. Additionally, leading the training development and execution teams which develop training curriculum maps, training and onboarding schedules, training materials and tools and facilitate the trainings.

The ideal candidate will have a background in care management and service coordination training leadership, design, and execution and experience developing training programs for clinical start-ups which feature mass-hirings and include awareness of unique training requirements and approaches to support field-based role training and support.

Position Responsibilities:

+ In partnership with the Training Associate Directors, Learning Design Lead, and Strategy SMEs, reimagine our care and service coordination training experience to maximize value by improving the retention of content and the feeling of preparedness of associates, and market-based facilitators and by advancing HUM’s strategic priorities through the capability of associates to execute on the operating model. This will include the development of the training strategy, planning and execution of the vision.

+ Evaluate the efficacy of the training program and make ongoing adjustments to ensure alignment in training strategy so that associates are empowered to perform their role's requirements.

+ Lead relationship development with key partners such as Utilization Management and Compliance training team leaders to ensure an integrated, end-to-end training plan and a cohesive training experience for associates and leaders.

+ Develops & facilitate discovery workshop with cross-functional operational teams to ensure integration of all feedback loops to maximize value of the training program to advancing Humana’s strategic priorities.

+ Lead and oversight the teams which provide the training materials and facilitation to ensure highest quality of work and efficiency in delivery. Ensure the materials and facilitation are executed in alignment with the training strategy and vision.

+ Ensure schedule efficiency for facilitation team leveraging data-driven management approaches.

+ Lead and influence functional partners by fostering collaborative partnerships.

+ Influence and negotiate effectively to arrive at win-win solutions.

+ Communicate and present effectively, listen actively and attentively to others, and convey genuine interest.

+ Ability to lead by example and hold employees accountable to complete the tasks they are assigned and to perform the duties of their jobs.

+ Owns execution of daily operating objectives and goals, including key performance metrics or Objectives and Key Results

+ Lead change and innovation by demonstrating emotional resilience, managing change by proactively communicating the case for change and promoting a culture that thrives on change.

+ Effectively represent the Medicaid Program Transformation (MPT), Hiring, Onboarding, and Training team in discussions/processes within and external to Humana

+ Demonstrated servant leadership skills and emotional intelligence skills.

+ Personal accountability and commitment to continuously improve the associate experience.

+ Plans departmental growth and potential staff successions; enables succession through the investment in team culture, learning and development.

**Use your skills to make an impact**

**Required Qualifications**

+ Bachelor’s degree in Gerontology, Sociology, Nursing, Public Health, or another related field and at least three (3) years of prior experience leading care and service coordination training programs OR at least (5) years of prior experience leading care and service coordination training programs.

+ Applied experience in development and deployment of a clinical training model which features considerations for mass onboarding and for field-based associates.

+ Minimum three (3) years of prior experience directly leading teams and leading departmental activities to ensure accurate and timely accounting, financial and statistical reports

+ Experience in strategic and thought leadership in supporting Medicaid health plans.

**Preferred Qualifications**

+ MBA; MHA or equivalent

+ Experience with integrated care and service coordination models such as PACE, FIDE SNP, or other similar models.

+ Experience in process improvement – Six Sigma / Lean Concepts

**Additional Information**

This position is open to working remote Nationwide

**Work at Home Guidance** To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

**Interview Format** As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

**Scheduled Weekly Hours**

40

**Pay Range**

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$138,900 - $191,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

**Description of Benefits**

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 02-27-2025

**About us**

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

**Equal Opportunity Employer**

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.