Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Do you enjoy working with people in a fast-paced environment? If so, consider a position as an Equipment Distribution Coordinator. Join our fast-growing U-Box department and become part of our Equipment Distribution Program and Team.

Equipment Distribution Coordinators use new and exciting programs to reach existing U-Haul customers with offers to participate in our Equipment Distribution program. You will manage the end-to-end process of helping orchestrate transfers of our U-Haul trailers across the continent, playing a pivotal role in the success of U-Haul and the U-Box program.

We are looking for friendly Spanish speaking , customer service-oriented team members who take pride in assisting customers every day. Team members are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and act in a courteous and friendly manner while serving the customer.

Position Details:

+ Full Time and Part Time positions available

+ Weekend availability is required

+ Location – In-Office, U-Haul International Midtown Campus in Phoenix, Arizona.

This job might be for you if:

+ You enjoy helping people and problem-solving.

+ You like a fast pace starting day one and staying busy every day.

+ You enjoy working closely with your manager and receiving daily feedback.

+ You are comfortable learning and using multiple computer programs.

Daily Tasks Include:

+ Interacting with field personnel via phone, email, IM chat and SMS text messages

+ Communicating with customers by making outbound calls, answering all incoming calls and via SMS text messages

+ Managing dashboards, reports and files as needed

+ Working on multiple customer records simultaneously

U-Haul Offers its Equipment Distribution Agents:

+ Train and work on site, in office

+ Career path available!

+ Competitive hourly bas e

+ Opportunity for base pay merit increases based on performance

+ Part-Time benefits

Minimum Qualifications:

+ Fluent Spanish speaker

+ Basic keyboarding and computer skills

+ Ability to navigate and use multiple computer programs at once

+ Excellent verbal communication and listening skills

+ Clear speaking voice

+ General knowledge of U.S. geography

+ Willingness to incorporate feedback to constantly improve performance

Training and Education Explained:

+ Fast-paced, hands-on education working with your manager from day one

+ Training schedule may fall outside of provided availability

+ Self-paced education at our very own U-Haul University

+ Learn and begin performing some of your job duties with customers in the first week

+ Build on your skill set through on-the-job, continued education

+ Begin performing additional job duties with the customers and the field as you learn them

Scheduling Requirements :

+ The total number of hours scheduled each week will be based on business needs

+ Shifts between 5 :00am-5:00pm Arizona time

+ Weekend availability required

+ Part Time team members must be available to work a minimum of 25 hours a week during the winter months and 32 hours during summer months

+ Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.

A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules, especially for students and teachers. However, if availability to work does not align with the needs of the business the result may be fewer hours scheduled.

The following is require d :

+ USB wired headset

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.