Top Skills:

1- 2-5 years' experience within an IT Support Environment

2- MDM experience (customer uses Intune)

3- Strong knowledge of operations systems and experience with AD, SharePoint, and Office 365

--Any cloud experience is a nice to have

Job Description:

Position Summary:

The Help Desk III position is responsible for providing high-level technical support and troubleshooting for complex IT-related issues within our organization. The role involves handling escalated problems that are beyond the scope of lower-level help desk staff. This position may involve both in-person and remote support to end users and requires a deep understanding of software, hardware, networks, and systems administration, and collaborating with various departments to support key business objectives and goals.

Key Responsibilities:

• Provide Tier 2 technical support for employees by resolving hardware, software, and network issues via phone, email, or in-person.

• Respond to and resolve IT support tickets promptly and efficiently, documenting all issues and solutions accurately.

• Resolve escalated issues from the Level 1 Help Desk team with thorough analysis and solutions.

• Install, configure, and maintain software applications, operating systems, and hardware, including desktops, laptops, printers, and peripherals.

• Maintain and monitor internal systems, networks, and devices to ensure functionality and security.

• Support software and hardware upgrades, patches, and updates to ensure systems are current and secure.

• Assist in creating and maintaining knowledge base articles and user guides for self-service support.

• Manage IT assets, including inventory tracking and lifecycle management.

• Stay current on emerging technologies and industry trends to provide proactive support and recommendations.

• Documentation: Maintains accurate documentation of system configurations, processes, and procedures to support knowledge sharing and operational continuity.

• Project Management: Leads system-related projects, ensuring timely implementation, and delivery in alignment with organizational objectives and goals.

Qualifications:

• 2+ years of technical support experience, preferably in a Help Desk or IT Support environment.

• Strong knowledge of operating systems (Windows, Linux, MacOS) and virtualization technologies (e.g., VMware, Hyper-V, AVD).

• Experience with Active Directory, SharePoint, and Office 365 suite.

• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, and VPN.

• Proficient in resolving hardware problems such as PCs, laptops, and printers.

• Ability to clearly explain technical information to non-technical users.

• Strong problem-solving skills and attention to detail.

• Excellent customer service focused on user satisfaction.

• Ability to prioritize tasks and manage time efficiently in a fast-paced setting.

• Strong knowledge of IT Remote monitoring management platforms, help desk ticketing.

• Familiarity with scripting languages (e.g., PowerShell, Bash, NinjaRMM) for automation and systems management.

• Relevant certifications (e.g., CompTIA A+ Network+, or similar IT certifications.

• Experience with cloud technologies (e.g., AWS, Azure) is a plus.

• Experience with Windows Defender for Business/Endpoint & InTune is a plus.

Skills

Desktop, intune, Customer service, Active directory

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tucson,AZ.

Application Deadline

This position is anticipated to close on Mar 28, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.