At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

**Core** **Responsibilities:**

+ Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needs

+ Manage patient referrals defined by the care team & collaborate with the Medical Social Worker on action plan

+ Facilitate communication between all identified parties involved in patients’ care as needed (e.g., family members, caregivers, medical providers, community-based organizations)

+ Form relationships with and build an inventory of local community organizations that may benefit our patients

+ Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.

+ Assist patients with completion of applications for accessing eligible benefits and resources

+ Promote goal setting and achievement to improve patients’ quality of life and self-efficacy with patients. Goal definitions are agreed upon by the care team

+ Meet with patients in patient-centered and patient-preferred locations (e.g., Oak Street Health center, patient’s home, external medical provider facility, community setting)

+ Community Health Workers should plan to spend about half of their time outside of the center in patient-centered locations; this means having access to a reliable means of transportation to do so is required

+ Drive engagement with high-risk individuals (e.g., completed specialty appointments, adherence to Post Discharge Visits) may include accompaniment to appointments

+ Complete referrals to organizations and agencies as needed

+ Deliver culturally appropriate health education in the areas where OSH has provided competency training to the CHW

+ Support care team decision making through participation in interdisciplinary team meetings

+ Document interactions with patients in electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health information

+ Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team

+ Other duties as assigned

**What we’re looking for**

**We’re looking for motivated individuals with:**

**Required:**

+ Minimum of 1 year of experience in healthcare, community-based, case management, or social service environment

+ Strong oral and written communication skills

+ Ability to manage multiple priorities while maintaining a positive attitude

+ Dedication to serving the community and building meaningful relationships

+ Proficient computer skills (i.e. Windows, GSuite, Microsoft, etc.)

+ Access to reliable transportation and ability to travel throughout the community to various locations

+ US work authorization

**Anticipated Weekly Hours**

40

**Time Type**

Full time

**Pay Range**

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

**Great benefits for great people**

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 09/20/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.