Communications Analyst, Senior

Location: Enrollment Mgmt Communications

Regular/Temporary: Regular

Job ID: 608321

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Job Description

This position would be a Communications Analyst, Senior Reporting directly to the Assistant Director of Communications. This position will support the core communications of Strategic Enrollment and Marketing as it pertains to student recruitment and engagement. Consulting with stakeholders at NAU of project needs and reporting on analytics for project assessment. This role is responsible assisting with the analysis of communications strategies to ensure information is being shared quickly and effectively. Supports the development and maintenance of institutional communications plans. Produces reports with analysis for department management to help make informed communications decisions.

Communication System Processing - 50%

• Gather all needed pieces and information to prepare a communication campaign. Including gathering data from several databases to deploy communication campaigns- Marketing Clouse and Salesforce
• Develop a detailed understanding of population attributes, status, and identification in multiple systems (PeopleSoft, Salesforce, Business Objects).
• Use Marketing Cloud to develop, implement, and manage emails, SMS, and other marketing campaigns for deployment.
• Responsible campaign development and automation that entails building and executing email, SMS, and other digital marketing campaigns, and automated journeys.
• Consistently works to perform to import data, export as needed, including ensuring data integrity.

Client Relations - 30%

• Collaborate with stakeholders to assist in executing communication needs.
• Foster strong, trusting relationships with clients through regular communication, proactive outreach and personalized attention.
• Work with clients to ensure workflow processes are met while promoting best practices for project execution.
• Coordinate project meetings, such as project kick-off and status review meetings.
• Manage specific projects as needed by the department to ensure deadlines and specs are met.

Data & Assessment - 15%

• Track and assess journey email performance for clients.
• Provide guidance on best practices as it pertains to industry trends.
• Analyze communication campaigns to assess effectiveness and impact - provide recommendations as needed.
• Provide detailed reporting for journey and ad hoc sennds.
• Responsible for reporting out to leadership on data and client results.

Other- 5%

• Other duties as assigned.

Minimum Qualifications

• Bachelor's degree in communications, marketing or related field.
• 3 - 5 years of relevant experience.
• A combination of related education, experience and training may be used as an equivalent to the above educational Minimum Requirements.

Knowledge, Skills, & Abilities

Knowledge

• Advanced knowledge of routine communications tools, processes, policies, and concepts, including internal and external communications and relevant social media applications.
• Knowledge of communications best practices in higher education.

Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Proficiency in customer relationship management systems.
• Skill in preparing reports and summaries.
• Skill in evaluating and handling data.

Abilities

• Balances competing priorities.
• Demonstrates strong problem solving, organizational, and analytical capabilities.
• Analyzes complex situations and anticipates issues.
• Communicates effectively.
• Promotes a diverse, inclusive environment

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $53,560. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/Human-Resources/Benefits/. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees arehttps://in.nau.edu/human-resources/benefits/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

April 7, 2025 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/6097622

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