Travel Program Manager

Location:

Tempe, AZ, US

Date: Apr 3, 2025

**Requisition ID** : 18577

**Join us in building a better future for Arizona!**

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

**Why Work at SRP**

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

+ Pension Plan (at no cost to the employee)

+ 401(k) plan with employer matching

+ Available your first day: Medical, vision, dental, and life insurance

+ Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)

+ Parental leave (up to 4 weeks) and adoption assistance

+ Wellness programs (including access to a recreation and fitness facility)

+ Short and long-term disability plans

+ Tuition assistance for both undergraduate and graduate programs

+ 10 Employee Resource Groups for career development, community service, and networking

**Summary**

The Travel Program Manager will oversee and coordinate all aspects of corporate travel arrangements. This includes optimizing travel operations, negotiating with suppliers, and ensuring compliance with the company’s Travel and Hosting policies. Works closely with employees to plan and book travel, resolves any travel-related issues, and provides exceptional customer service. The role will also involve analyzing travel data to identify cost-savings and value-added opportunities that improve travel efficiency and enhance the customer experience. Strong organization, communication, and negotiation skills are essential for success in this role. The ideal candidate will possess excellent attention to detail, and a deep understanding of the travel and hospitality industry.

**What You'll Do**

1. Travel and Hosting Policy Management:

Maintain travel and hosting policies.

Ensure compliance with company policies and relevant regulations.

Monitor and update policies as needed to reflect changes in regulations or company objectives.

Provide support to employees on travel policies and procedures.

2. Adoption of Concur:

Promote and drive the adoption of Concur across the organization.

Develop and execute a comprehensive change management plan to encourage Concur usage.

Conduct training sessions and create user guides to help employees understand and utilize Concur effectively.

Monitor usage and provide ongoing support to address any issues or concerns.

3. Vendor Management:

Identify preferred travel vendors (airlines, hotels, car rental companies).

Manage relationships with travel vendors to ensure high-quality service and cost-effectiveness.

Monitor vendor performance and address any issues that arise.

4. Data Analysis and Reporting:

Analyze travel data to identify trends and opportunities for cost savings.

Prepare and present reports on travel program performance to senior management.

Use data to make informed decisions about travel policy adjustments and vendor negotiations.

5. Customer Service:

Provide support to employees regarding travel arrangements and expense reporting.

Address and resolve any travel-related issues or concerns.

Plan and book travel arrangements for employees, including flights, accommodations, and transportation

Resolve travel-related issues and emergencies promptly

Stay updated on industry trends, regulations, and best practices

Develop internal communications and training on travel related topics.

**What It Takes To Succeed**

+ Prefer 5 years' experience within the travel industry or related role.

+ Knowledge of best practices for travel management and related processes.

+ Experience with SAP, Concur, GDS (Sabre, Apollo, Amadeus, etc.) planning tools & systems.

+ Great communication skills, positive attitude, and ability to work well across all levels of the enterprise.

+ Ability to work independently and manage multiple priorities

+ The role may require support outside of normal business hours

**Experience**

A minimum of five years of related experience is required (if no degree, nine years of relevant experience or an equivalent combination of education and related experience totaling nine years).

**Education**

A bachelor’s degree related to the assignment from an accredited institution is preferred.

**Hybrid Workplace**

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

**Drug/Alcohol Policy Statement**

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

**Equal Opportunity Employer Statement**

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

**Work Authorization**

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

**Nearest Major Market:** Phoenix