Patient Services Assistant, Sr.

Location: Campus Health Services

Regular/Temporary: Regular

Job ID: 608347

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

• Position will be mainly indoors.
• On-site potential exposure to contagious illness and bloodborne pathogens in daily activities.
• Physical demands include: sitting, standing, bending and lifting of a minimum of 20 lbs on occasion.
• This position is posted as Patient Services Assistant, Sr., which is a working title, the NAU system title for this position is Administrative Services Assistant, Senior.

Job Description

The Patient Services Assistant, Sr. for Patient Services at Campus Health Services manages the front office operations and provides administrative support for Patient Services. The position requires a variety of advanced office/administrative skills related to the work unit; the ability to analyze and respond to administrative matters within established limits to ensure the departments needs are being met and that the CHS policies and procedures are being followed. This position is expected to communicate regularly with the Manager of Patient Services.

Lead Administrator - 45%

• Manage front office operations.
• Assist with hiring and training of new staff and student workers.
• In absence of Manger, will be responsible for managing Patient services, ensuring adequate coverage for Patient Services and clinic, and make changes to accommodate clinic needs.
• Assist Manager with building provider schedule.
• Responsible for maintenance of office equipment.
• Responsible for supply order.
• Provide support to all of CHS staff as needed.

Patient Registration - 35%

• Schedule Patient appointments for Campus Health Services.
• Assist patients with check-in and completing appropriate paperwork.
• Update confidential patient information.
• Verify accuracy of patient's insurance information and entering in patient chart.
• Enrolling students into Louie Care and Student health insurance.
• Assist patients with check-out and appropriate payment.
• Assist in scheduling patients who may be walking-in for a same-day appointments or urgent care clinic.

Customer Service - 15%

• Maintain superior customer service skills.
• Screen telephone calls for Campus Health Services to include documenting accurately messages in the electronic health record.
• Receiving and posting payments.
• Provide parking access to patients.
• Handle customer queries.

Other - 5%

• Other duties as assigned.

Minimum Qualifications

• High School Degree.
• 1 to 3 years of relevant experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• 4 years of increasingly responsible office/administrative experience.
• Experience in a medical setting.
• Experience with Electronic Health Record.

Knowledge, Skills, & Abilities

• Knowledge of policies, practices, procedures and terminology of assigned functions.
• Skill in developing and maintaining good working relationships.
• Skill in both oral and written communication.
• Skill in operation of a variety of office machines.
• Ability to problem solve and make decisions.
• Ability to display consistent, positive communication and customer service skills.
• Organizational skills.
• Ability to multi-task.
• Ability to work effectively with people from a variety of cultural backgrounds.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $44,000. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to University policy. Further, the employee must submit timesheets that accurately reflect all hours worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/Human-Resources/Benefits/. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees arehttps://in.nau.edu/human-resources/benefits/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

April 28, 2025 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/6133549

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