DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

ADMINISTRATIVE ASSISTANT 2

Job Location:
Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Overpayment Unit (OPU)
1789 West Jefferson Street, Phoenix, Arizona 85007

Posting Details:
Salary: $15.0222 Hourly ($31,246.17 Annually)
Grade: 15
Closing Date: May 6, 2025

Job Summary:
Would you like to part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as an Administrative Assistant 2. Under the direction of the FAA Benefit Support Operations Group Program Administrator, this position performs a variety of administrative work of considerable difficulty as required and deemed necessary to support the Overpayment Unit. This position applies detailed knowledge of the department, division, administration, agencies organization, policies, procedures, and day to day problem solving. This position works independently and uses critical thinking with general instruction on a variety of projects while using word, data processing equipment and other automated office equipment.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Monitor and maintains multiple mailboxes and phone lines. Receives a high volume from clients and must provide policy and procedural information for overpayment cases or compromise requests. As well as calls from DBME workers to release case files for ongoing benefits by reviewing the requested information to determine if all documents were provided to make an overpayment determination.
• Create and maintain reports with multiple Excel spreadsheets and trackers. Input and scan confidential information and data received via mail, phone, fax server, email, and/or MFP devices to ensure timeliness deadlines are met for various projects. Utilize reports to relay inform to business ops and external customers.
• Coordinate and schedule work activities, meetings, presentations, conferences and conference calls; prepare and distribute meeting minutes, weekly huddles notes; compile and prepare meeting agendas, materials and reports; maintain supplies inventory.
• Maintain the Appeals Unit Workload for Overpayment related appeals. Assign Pre-Hearing Conferences, Administrative Law Judge Decisions and monitor completions and timeliness for each assigned task.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Business correspondence formatting; proper grammar, spelling and punctuation.
• Preforming technical, complex and difficult administrative work using independent judgment.
• Capable of using personal computer and related software applications proficiently.
• Overseeing multiple projects/assignments, setting priorities and meeting deadlines, and following up on assignments with minimum direction.
• Customer service practices and techniques.

Skills in:

• Explain policies, procedures, and general knowledge of the immediate unit and the Division to internal and external customers.
• Gather and summarize data for reports.
• Compose/create/maintain varied spreadsheet reports and correspondence.
• Keyboarding and the use of various computer programs such as G-Suite (Gmail, Sheets, Docs, etc.).
• Handle detailed work with accuracy and speed.

Ability to:

• Manage a diverse range of administrative tasks simultaneously.
• Write and speak with clarity and effectiveness.
• Plan, organize, prioritize and coordinate activities across multiple assignments.
• Establish and maintain professional working relationships with staff and outside entities.
• Respond to internal and external customers with tact, diplomacy, accuracy, and appropriate and timely information.

Selective Preference(s):
This ideal candidate for this position will have:

• Two years administrative experience.

Pre-Employment Requirements:

Licenses and Certifications:

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:
For questions about this career opportunity, please contact Angelina Clerry at 928-606-3823 or at AngelinaClerry@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Angelina Clerry at 928-606-3823 or at AngelinaClerry@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.